Experience

Procurement Software

• Bulgaria
• Software Development
• 1 - 100 Employee

• Virtual Assistant

  • Mar 2023 - Present

  Responsible for managing Airtable database, Creating and updating PDF files of solutions found on the website, conducting keyword research, and researching new solutions for the website. Responsible for contacting sponsors and affiliates. Assist with social media marketing tasks and outreach/coordination with international chambers of commerce as needed. Responsible for managing Airtable database, Creating and updating PDF files of solutions found on the website, conducting keyword research, and researching new solutions for the website. Responsible for contacting sponsors and affiliates. Assist with social media marketing tasks and outreach/coordination with international chambers of commerce as needed.



Brand Builder University

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Executive Assistant

  • Dec 2021 - Oct 2022

  As part of my responsibilities, I am accountable for managing an Amazon Seller account, overseeing orders, inventory, reports, and customer support. Additionally, I manage websites through Kajabi and WordPress, ensuring their functionality and content are up-to-date. I schedule email campaigns, edit and upload blog posts, and manage social media and email accounts. My proficiency in utilizing these platforms enables me to streamline and optimize digital marketing efforts to improve engagement and conversion rates. Show less



TeleTech Philippines

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Team Lead

  • Jun 2013 - Jul 2020

  Team Leader, February 2018 – July 2020 As a team leader, I monitored team members' performance, developed and implemented strategies to help them reach their targets, provided encouragement and motivation, and conducted team meetings to update members on the team's status and best practices. Achievements: Received the Best Team Leader award for the month of August 2019 Earned Top FCR7 for the month of September 2019 Led the Top Team of the Month for September 2019 Subject Matter Expert, January 2017 – February 2018 As a subject matter expert, I communicated product expertise to team members, ensured the accuracy of coaching and training for new hires, and resolved complex issues escalated to the team lead. Achievements: Received the Top Productivity Award for December 2017 - February 2018 Earned the Best SME award for the month of November 2017 and January 2018 Customer Retention Specialist, August 2015 – January 2017 As the pioneer of the first retention team for FOXTEL from Telstra, I was responsible for retaining customers and increasing customer loyalty. I often devised quick solutions to issues presented by customers to ensure they were well taken care of. Customer Service Specialist, June 2013 – August 2015 As a customer service specialist, I responded to customer queries via phone in a timely and accurate manner. I identified customer needs, provided product and service information, and helped customers use specific features. Show less



Author Solutions PH

• Philippines
• Book and Periodical Publishing
• 1 - 100 Employee

• Customer Service Specialist

  • May 2012 - Jun 2013

  Customer Service Specialist As a Customer Service Specialist, my primary responsibility was to respond to customers' queries regarding publishing through various channels such as phone, online chat, and email. I ensured that I provided accurate and timely information to customers, resolving their concerns promptly and professionally. Additionally, I maintained a high level of customer satisfaction by delivering excellent customer service and following up with customers to ensure that their concerns were fully resolved. Show less



Aegis PeopleSupport, Inc.

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Sales Manager

  • Oct 2011 - Apr 2012

  Inbound Sales Specialist As an Inbound Sales Specialist, my primary responsibility was to book flights, hotel accommodations, and car rentals for customers. I provided expert recommendations to ensure that customers enjoyed a hassle-free travel experience. Through my excellent communication skills and attention to detail, I worked with customers to understand their preferences and travel needs, offering tailored recommendations to fit their requirements. I also ensured that all bookings were accurate and confirmed, with timely follow-up to ensure customer satisfaction. Show less



ePerformax Contact Centers & BPO

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Oct 2009 - May 2010

  Customer Service Specialist As a Customer Service Specialist at eBay, my primary responsibility was to respond to customers' queries regarding their transactions on the platform. I assisted both sellers and buyers, providing them with accurate and timely information about their transactions. I ensured that I followed eBay's policies and procedures while handling customer queries, providing customers with the best possible solutions to their issues. Through my excellent communication skills and customer-focused approach, I built strong relationships with customers, ensuring a high level of satisfaction and loyalty. Show less