Experience

LondonHouse Chicago

• United States
• Hospitality
• 1 - 100 Employee

• Catering Sales Manager

  • Jul 2023 - Present



Kinship

• United States
• Advertising Services
• 1 - 100 Employee

• Account Strategist

  • Jan 2023 - Jul 2023

  Project manager and executor for 14 hotel and restaurant concepts, developing and executing programming, public relations, social media, and digital marketing strategies from concept to implementation. Analyzes industry trends and generates innovative approaches to creating campaigns, partnerships, and strategic activations. Leads company-wide brainstorms to promote partner's products or services. Monitors progress and results of marketing campaigns through monthly reporting. Collaborates with external vendors to arrange photo and video shoots, concept boards, and creative direction to ensure brand alignment. Has successfully onboarded nine concepts into Kinship portfolio, including independent hotel and restaurants and historic landmark concepts. Show less



The Metropolitan

• United States
• Hospitality
• 1 - 100 Employee

• Event Sales Director

  • Feb 2022 - Jan 2023

• Private Events Manager

  • Aug 2021 - Feb 2022

  Director of private event and dining sales, for private membership club housed in Chicago landmark building. • Responsible for selling and executing all private functions for corporate, transient, social, and milestone occasions.• Obtains leads via inbound and outbound prospecting, building relationships with new and existing client list.• Works directly with the Executive Chef and Food and Beverage Director on catering menus and overcome restrictions.• Collaborates with the membership and experience departments on member events and marketing engagement strategy.• Executes successful occasions with expedited timelines and keen attention to varying objectives of clientele Show less



The Blackstone, Autograph Collection

• Hospitality
• 1 - 100 Employee

• Guest Experience Manager

  • Mar 2019 - Aug 2021

  Acting as a curator of memorable montages for guests and creating meaningful connections, mastering lasting impressions, and introducing Chicago through culinary adventures and unique leisure activity. Partner of top grossing sales and marketing department, assisting in brand activation and communication for all hotel events.A front line for all incoming guests to The Blackstone Hotel and an ambassador of the Autograph Collection. Incorporating foresight, creativity, and an expansive knowledge of Chicago's most exciting places to procure a memorable experience for all guests, including VIPs and returning faces, including custom floral arrangements and special ordered amenity packages.• Monitors guest and client experience through direct engagement and survey analytics, distributed in daily reporting document• Responsible for social media engagement and pop-up marketing operations with local partnerships• Creates custom floral arrangements and special ordered amenity packages.• Arranges for transportation to facilitates visitor requests for dining and tourist attractions by researching various venues and locales. Handles client requests across departments, focusing on VIP guest retention, streamlining communication.• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills. Show less

• Front Desk Ambassador

  • Oct 2018 - Mar 2019



Lincoln Property Company

• United States
• Real Estate
• 100 - 200 Employee

• Leasing Manger

  • Jul 2018 - Sep 2018

• Leasing and Marketing Professional

  • Sep 2016 - Jul 2018

  A member of one of the foremost property management companies in the nation, currently showcasing Lincoln’s premiere high-rise in the Atlanta area. Manages all aspects of the leasing process including engaging new clients, touring the community and tailoring the product to their needs. • Controlled financials in the areas of weekly, monthly and annual reports including ledgers and responding to all inquires. • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution. • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts. • Created strategic marketing sales campaigns via social media, events and internal communication. • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs. Show less



Topgolf

• United States
• Entertainment Providers
• 700 & Above Employee

• Membership Sales Manager

  • Jul 2015 - Sep 2016

  Exclusive sales and recruitment position ensuring an enhanced premiere guest experience for executive level account holders. Maintained the sale of annual “platinum memberships” to corporate and VIP guests, guaranteeing priority access and a seamless visit to Topgolf venues nationwide. Lead retainer and coordinator of actively renewed accounts based on development of client relationships and ongoing prospecting potentials, creating a Topgolf brand atmosphere of new program client development, loyalty and retention • Created monthly news communications and information event tools for a membership base of over 100 active members. • Maintained accurate and current customer account data with manual forms processing and digital information updates. • Designed training program for Platinum Host team, increasing customer satisfaction and new account rates. • Developed and managed plans to grow membership more than 70% through account management strategy. • Supervised six lower-level account managers to maintain excellent services for over 100 accounts. • Increased longevity of accounts by providing individualized customer service and developing relationships with account holders. Show less



K-LA LLC

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Assistant Manager

  • Feb 2015 - Dec 2015

  Worked as a collaborative partner to store manager, producing a creative, innovative and productive selling environment for both consumers and sales team in a locally owned women's clothing boutique. • Established and consistently exceeded professional sales goals; strengthened marketing research access connections • Examined research marketing tools to identify high revenue driving design trends, implemented suggested purchasable product inventory decisions to buyer based on consumer trends • Lead merchandise monitored product quantity controls by leveraging internal and external weekly business reports Show less