Experience

Linked Equipment

• United States
• Construction
• 1 - 100 Employee

• Project Program Coordinator

  • Sep 2023 - Present

  Phoenix, Arizona, United States • Served as the primary point of contact for the $1 million project, liaising with both internal and external stakeholders to address project-related inquiries, provide status updates, and resolve issues promptly. • Negotiated contracts resulting in a 15% cost reduction while maintaining quality standards, contributing to project profitability. • Reduced project coordination delays by 20%, allowing for efficient decision-making and on-time project delivery.



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Student Assistant

  • Sep 2022 - Present

  Greater Boston



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Project Manager

  • Aug 2022 - Aug 2023

  • Led a dynamic team of 10 to execute the complete remodeling of residential properties. • Delivered the projects within budget by meticulously tracking expenses and optimizing resource allocation. • Maintained strict adherence to project timelines, resulting in on-time completion despite unforeseen challenges. • Collaborated closely with clients, ensuring their vision was translated into the final design and overseeing changes as needed. • Managed regulatory… Show more • Led a dynamic team of 10 to execute the complete remodeling of residential properties. • Delivered the projects within budget by meticulously tracking expenses and optimizing resource allocation. • Maintained strict adherence to project timelines, resulting in on-time completion despite unforeseen challenges. • Collaborated closely with clients, ensuring their vision was translated into the final design and overseeing changes as needed. • Managed regulatory compliance by navigating local building codes, permits, and approvals. • Documented project progress, contracts, change orders, and financial transactions, ensuring transparency and accountability. Show less



peopleHum

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Customer Success Project Manager

  • Jan 2021 - Dec 2021

  • Developed healthy customer relationships and promoted customer loyalty • Increased referral sales by 15% • Enhanced customer trainings and focused on empowering customers • Evaluated and analyzes customer needs and supported product team in designing and development • Sustained business growth and profitability by maximizing value • Handled and resolved customer requests and complaints • Created processes to track customer activities and product… Show more • Developed healthy customer relationships and promoted customer loyalty • Increased referral sales by 15% • Enhanced customer trainings and focused on empowering customers • Evaluated and analyzes customer needs and supported product team in designing and development • Sustained business growth and profitability by maximizing value • Handled and resolved customer requests and complaints • Created processes to track customer activities and product developments linked to customer requirements • Created process to provide timely resolutions and responses to customer’s queries and complaints • Assisted to create self-onboarding process for customers Show less



Moncler

• Retail Apparel and Fashion

• Marketing Project Coordinator

  • Jan 2020 - Aug 2020

  • Created a marketing strategy to promote loyalty with their clients. The focus was to highlight the company’s ideology and vision behind its fashion lines and the personification of the brand.



Accor

• France
• Hospitality
• 700 & Above Employee

• Business Development Project Coordinator

  • Jan 2020 - Aug 2020

  • Worked on a futuristic planning project using technology that would allow Accor to pioneer a new form of tourism and introduce a new brand.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Business Development Executive

  • Jun 2017 - Jul 2019

  Mumbai • Handled shoots, sports, airlines and geographically divided segment and overachieved target by 40%. • Assisted hotel to reach 1st position in the competitive set by closing a shoot with Amazon prime. • Assisted in closing sales deal with Afghanistan that garnered rupees 80 million in the low demand period. • Handling Instagram account for the hotel and multi-tasking by engaging with the guests and coordinating with internal stakeholders to personalizing their experiences… Show more • Handled shoots, sports, airlines and geographically divided segment and overachieved target by 40%. • Assisted hotel to reach 1st position in the competitive set by closing a shoot with Amazon prime. • Assisted in closing sales deal with Afghanistan that garnered rupees 80 million in the low demand period. • Handling Instagram account for the hotel and multi-tasking by engaging with the guests and coordinating with internal stakeholders to personalizing their experiences while they are in the hotel. • Solicits new business from assigned small business accounts, reader boards, and leads sent through internal referral mechanisms. • Proactively built and strengthened relationships with existing and new customers to enable future bookings. Activities could include sales calls, entertainment, FAM trips, trade shows, etc. • Work within current business strategies and recognizing potential opportunities. • Coordinating with marketing team to arrange VIP detailed tours of our hotel to ensure the USP are projected in right way. • Providing post-sales support to the clients and maintaining the relation for future business. • Multi-tasking by qualifying leads, routing incoming leads to appropriate Sales Manager, and pursuing new leads to create a relation and close a sale. • Assisted Director of sales to create a new SOP for hotel tours by strategically and systematically providing information of specific part of hotel during the tour. • Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads. • Creation of training Calendar and coordinating the training among the sales, marketing and reservation team. Show less

• Front Office Intern

  • May 2016 - Jul 2016

  Sahar International Airport Through exposure to various parts of the front office department Front Desk: - Check in for FIT guests - In room check in for VIP guests - Taking care of billing instructions and processing checkout Back of the House: - Updating registration cards - Authorizing credit cards - Giving wake up calls - Documentation of folios and registration cards for future audit purposes - Assisting finance department to solve queries Concierge Desk: - Taking care of the… Show more Through exposure to various parts of the front office department Front Desk: - Check in for FIT guests - In room check in for VIP guests - Taking care of billing instructions and processing checkout Back of the House: - Updating registration cards - Authorizing credit cards - Giving wake up calls - Documentation of folios and registration cards for future audit purposes - Assisting finance department to solve queries Concierge Desk: - Taking care of the checking in and checking out guests and handling their luggage - Daily audit of the Left Luggage room - Distribution of important documents through out the hotel - Assisting guests with concierge services - Arranging cars to pick up and drop of guests from the Airport Show less



Sun-N-Sand Hotels Pvt. Ltd

• India
• Hospitality
• 1 - 100 Employee

• Operations Intern

  • Dec 2015 - Apr 2016

  Juhu Exposure in all operational departments to understand the functioning of hotel: Housekeeping: - Exposed to all different categories of room and their explained their USP - Functioned as the Operator for the hotel to coordinate the guest requests - Managed the intern team for efficient functioning of the department Food and Beverage: - Exposed to different catering events - Managed the team of interns for smooth functioning of operations - Operated as a bartender -… Show more Exposure in all operational departments to understand the functioning of hotel: Housekeeping: - Exposed to all different categories of room and their explained their USP - Functioned as the Operator for the hotel to coordinate the guest requests - Managed the intern team for efficient functioning of the department Food and Beverage: - Exposed to different catering events - Managed the team of interns for smooth functioning of operations - Operated as a bartender - Operated as a personal butler for celebrities - Managed operations of events in out door spaces - Bar stock inventory - Understanding different set ups used in events Food Production: - Operated as a line cook - Specialized in continental food - Exposed to tandoor functioning and butchery - Handled kitchen orders in the night Show less