Rachid AIT

Technical Account Manager at KOMPOSITE
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Paris Metropolitan Region, FR
Skills

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Credentials

  • Citrix Certified Associate - Virtualization (CCA - V)
    Citrix
    Dec, 2020
    - Oct, 2024
  • RCIE - Rubrik Certified Implementation Engineer
    Rubrik, Inc.
    Apr, 2021
    - Oct, 2024
  • RTP - Rubrik Technical Professional
    Rubrik, Inc.
    Sep, 2020
    - Oct, 2024

Experience

  • KOMPOSITE
    • United States
    • Retail Apparel and Fashion
    • Technical Account Manager
      • Jan 2011 - Present

      - Provide pre-sales and post-sales technical support. - Provide 2nd level support for the customer. - Ensure customers are satisfied and can be utilized as a reference. - Diagnose, troubleshoot and respond promptly to issues hardware or software. - Reproduce configurations and problems in the test lab. - Installing, configuring hardware, software and Writing of technical documents. - Escalate difficult or unresolvable issues to the appropriate departments. - Strong… Show more - Provide pre-sales and post-sales technical support. - Provide 2nd level support for the customer. - Ensure customers are satisfied and can be utilized as a reference. - Diagnose, troubleshoot and respond promptly to issues hardware or software. - Reproduce configurations and problems in the test lab. - Installing, configuring hardware, software and Writing of technical documents. - Escalate difficult or unresolvable issues to the appropriate departments. - Strong relationship, diplomate & leadership. - Work independently in a fast paced customer service environment without requiring immediate supervision. Interests : Backup/Restore, Big Data, Storage, Network, Virtualization, cloud computing, IT Infrastructure, NAS & SAN technology .....

    • Ing. Technico-commercial systèmes de Stockage/Sauvegarde
      • Nov 2007 - Jun 2012

      Engineer in backup, storage, virtualization, NAS, SAN and DAS system.

  • PACT INFORMATIQUE
    • Spain
    • Software Development
    • Ing Technico Commercial/Avant Vente stockage
      • Nov 2007 - Dec 2010

      Engineer pre-sales in backup, storage, virtualization, NAS, SAN and DAS. Engineer pre-sales in backup, storage, virtualization, NAS, SAN and DAS.

  • ADDITIONAL DESIGN
    • France
    • Wholesale
    • Responsable Technique Systèmes de Stockage
      • 2003 - 2007

      Technical Manager (IT Infrastructure, Backup, storage, NAS and SAN system) Technical Manager (IT Infrastructure, Backup, storage, NAS and SAN system)

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