Rachel Ortiz

Axia Product Manager at Faye
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
DeKalb, Illinois, United States, US
Languages
  • English Native or bilingual proficiency
  • Mandarin Elementary proficiency
  • Spanish Elementary proficiency
  • American Sign Language Elementary proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 1 ratings
  • (1)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Vandila Thompson

Rachel is absolutely essential to our Account Management Team. Not only does she have a high technical acumen, but she is also very keen on helping build out enablement and efficiency processes for our department as well as for the entire company. These processes are really helping the company grow and improve over many aspects. She absolutely vital.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Asana Product Specialist
    Asana
    Aug, 2022
    - Oct, 2024
  • SugarCRM Certified Administrator
    SugarCRM
    Apr, 2022
    - Oct, 2024

Experience

  • Faye
    • Germany
    • Luxury Goods & Jewelry
    • Axia Product Manager
      • May 2023 - Present

    • Account Manager
      • Aug 2022 - May 2023

      - Maintaining Book of Business - Focus on client retention - Assisting and creating renewal process/initiatives - Scoping Projects- Sales Enablement

    • Customer Success Manager
      • Feb 2022 - Aug 2022

      - Customer Experience Iniaitives - SugarCRM Certified Admin- Asana Product Specialist - Asana Partner - Monthly Newsletter Creation- Creating Customer Retention Playbooks and Plans- Project Management- Process/Procedure Implementation Experience - Box, Jira, Zendesk, Salesforce, Sugar, Hubspot Experience - Scoping Projects- Subscription Management experience

  • Lubeck Studios
    • United States
    • Retail Apparel and Fashion
    • Executive Producer
      • May 2016 - Present

      - New Business Development - Client Sourcing - Main Point of contact for artists, band/campaign managers and partners - 6+ Years Client Retention Experience - Wave Financial, Quickbooks, Google Workspace, Asana, Homebase Experience - Management of Books - Management of Staff - Marketing Initiatives - Involvement in Strategic Business Decisions - Basic understanding of ProTools and Avid Products - Project Management - New Business Development - Client Sourcing - Main Point of contact for artists, band/campaign managers and partners - 6+ Years Client Retention Experience - Wave Financial, Quickbooks, Google Workspace, Asana, Homebase Experience - Management of Books - Management of Staff - Marketing Initiatives - Involvement in Strategic Business Decisions - Basic understanding of ProTools and Avid Products - Project Management

  • American Marketing & Publishing, LLC
    • United States
    • Advertising Services
    • 400 - 500 Employee
    • Product Support Specialist
      • Jan 2021 - Jan 2022

      - Shared Email Inbox Experience - SugarCRM - SEO Experience - Problem Solving Skills - High Paced Work Environment - Assisted in Standard Operating Procedure Development - Zendesk Experience - Outlook and Google Workspace - Subscription Management experience - Shared Email Inbox Experience - SugarCRM - SEO Experience - Problem Solving Skills - High Paced Work Environment - Assisted in Standard Operating Procedure Development - Zendesk Experience - Outlook and Google Workspace - Subscription Management experience

  • Northern Illinois University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Administrative Support Specialist
      • Sep 2019 - Jun 2020

      - Managed Schedules for Student Workers - Shared Email Inbox Experience - Digitization of Paper Files - Transitioned Department from outdated time clock system - SubitUp, Microsoft Experience - Initiatives to find new Student Workers - HR, Handling Payroll and Paperwork for new hires - Managed Schedules for Student Workers - Shared Email Inbox Experience - Digitization of Paper Files - Transitioned Department from outdated time clock system - SubitUp, Microsoft Experience - Initiatives to find new Student Workers - HR, Handling Payroll and Paperwork for new hires

  • KinderCare Education
    • United States
    • Education Administration Programs
    • 200 - 300 Employee
    • Lead Teacher
      • Sep 2016 - Sep 2017

      - Lesson Plan Creation - Managing Classroom of 30+ Students - Associates in Early Childhood Education - Creating Fun and Entertaining Summer School Curriculums - Microsoft Experience - Project Management - Lesson Plan Creation - Managing Classroom of 30+ Students - Associates in Early Childhood Education - Creating Fun and Entertaining Summer School Curriculums - Microsoft Experience - Project Management

  • Rosen Hyundai of Algonquin
    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Customer Service Representative
      • Aug 2014 - Dec 2014

      - Pre Sales Efforts - SalesForce Experience - Cold Calling - Fielding Calls - Customer Service - Pre Sales Efforts - SalesForce Experience - Cold Calling - Fielding Calls - Customer Service

    • Customer Service Representative
      • Mar 2013 - Aug 2013

      - Pre Sales Efforts - SalesForce Experience - Cold Calling - Fielding Calls - Customer Service - Pre Sales Efforts - SalesForce Experience - Cold Calling - Fielding Calls - Customer Service

  • Hot Topic
    • United States
    • Retail
    • 700 & Above Employee
    • Retail Sales Associate
      • Oct 2010 - May 2013

      - Customer Service - POS Experience - Retail Experience - Customer Service - POS Experience - Retail Experience

Education

  • Harry D Jacobs High School

Community

You need to have a working account to view this content. Click here to join now