Experience

Scene Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Manager, Life Sciences and Public Health

  • Jan 2023 - Present

• Product Operations Manager

  • Jul 2022 - Dec 2022

• Product Manager

  • Jun 2021 - Jul 2022

• Manager of Customer Success

  • Mar 2020 - May 2021



Klara

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Account Manager

  • Jun 2019 - Mar 2020



DrChrono

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Senior Account Manager

  • Jun 2018 - Jun 2019

  • Manage around 500 accounts throughout the Midwest and Southeast regions• Fight churn, manage contract renewals, facilitate plan upgrades, and maintain customer satisfaction• Account Manager of the Year 2018• Achieved 180% of mrr quota (2018)• Member of 2018 Presidents Club for hitting over 120% of quota

• Account Manager

  • Aug 2017 - Jun 2018



Everseat

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Success

  • Dec 2016 - Jul 2017



Material World

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Client & Community Relations Manager

  • May 2016 - Oct 2016

  • Implemented and managed summer intern program and intern projects across all teams • Created and facilitated new employee training and onboarding program• Calculated and analyzed customer feedback through Net Promoter Score• Analyzed processing pain points to improve organizational systems• Responded to all customer emails on daily basis and provided support via phone and chat • Created and revised customer correspondence blogs, emails, and messaging• Managed customer needs, questions, and complaints for e-commerce websites• Tracked and analyzed exceptions and claims for lost and damaged items• Implemented and planned team wide social events and traditions Show less

• Customer Associate & eBay Store Manager

  • Jul 2015 - Oct 2016



UJA-Federation of New York

• United States
• Fundraising
• 300 - 400 Employee

• Development Assistant in Real Estate & Allied Trades Division

  • May 2014 - Jun 2015



Two Ten Footwear Foundation

• Non-profit Organizations
• 1 - 100 Employee

• Communications and Development Intern

  • Jan 2013 - May 2013

  • Researched content for social media sites. • Entered and updated information into Raiser’s Edge database. • Created surveys for national volunteer week; created guide to taking photographs at volunteer week. • Researched content for social media sites. • Entered and updated information into Raiser’s Edge database. • Created surveys for national volunteer week; created guide to taking photographs at volunteer week.



Brandeis University

• United States
• Higher Education
• 700 & Above Employee

• Undergraduate Department Representative, Environmental Studies Program

  • Aug 2011 - May 2013

  • Serve as a representative to department at programs and as a peer resource about department and programs. • Plan events to facilitate student faculty communication. • Update department listserv and edit bi-weekly emails to contacts. • Serve as a representative to department at programs and as a peer resource about department and programs. • Plan events to facilitate student faculty communication. • Update department listserv and edit bi-weekly emails to contacts.



Brandeis University Campus Sustainability Initiative

• Waltham, MA

• Eco Rep Coordinator and Representative

  • Aug 2010 - May 2013

  • Implement educational programming and planned programs for other co-workers in their quads. • Manage team of eco reps and conduct weekly meetings to achieve implement sustainable projects throughout campus. • Reviewed MyEmma email marketing analytics to assess reach of campaign within greater community. • Created and maintained Free Store to cultivate culture change and encourage students to reuse material goods. • Implement educational programming and planned programs for other co-workers in their quads. • Manage team of eco reps and conduct weekly meetings to achieve implement sustainable projects throughout campus. • Reviewed MyEmma email marketing analytics to assess reach of campaign within greater community. • Created and maintained Free Store to cultivate culture change and encourage students to reuse material goods.



Susan Rockefeller

• Greater New York City Area

• Intern at Mission of Mermaids Jewelry Line

  • May 2012 - Aug 2012

  • Developed product pricing and product description. • Updated and edited e-commerce website with accurate product information and quantity. • Corresponded with customers to ensure satisfaction. Checked email accounts. • Researched stores with similar aesthetic vision in Miami area to create agenda for associate’s business trip. • Developed product pricing and product description. • Updated and edited e-commerce website with accurate product information and quantity. • Corresponded with customers to ensure satisfaction. Checked email accounts. • Researched stores with similar aesthetic vision in Miami area to create agenda for associate’s business trip.



Coalition on Environment and Jewish Life

• Greater New York City Area

• Intern

  • May 2012 - Aug 2012

  • Developed and implemented Facebook ad campaign in support of EPA carbon pollution standard. • Monitored campaign for month and wrote final report for sponsoring organization. • Became the second most successful campaign for the Religious Action Center. • Updated website and organized programming onto new website. • Developed and implemented Facebook ad campaign in support of EPA carbon pollution standard. • Monitored campaign for month and wrote final report for sponsoring organization. • Became the second most successful campaign for the Religious Action Center. • Updated website and organized programming onto new website.



Camp Young Judaea Texas

• Unit Head

  • May 2011 - Aug 2011

  • Developed and implemented educational curricula for unit of twelve-year old campers (2 sessions/ 96 campers). • Supervised, organized, and evaluated team of counselor staff members (23 total). • Coordinated professional development for staff on topics of communication, customer service, and professionalism. • Scheduled staff events and rotations to ensure a seamless experience for campers while providing. • Developed and implemented educational curricula for unit of twelve-year old campers (2 sessions/ 96 campers). • Supervised, organized, and evaluated team of counselor staff members (23 total). • Coordinated professional development for staff on topics of communication, customer service, and professionalism. • Scheduled staff events and rotations to ensure a seamless experience for campers while providing.