Customer Service Representative

• Mar 2023 - Present

This role involves providing customer service, through responding to a wide range of enquiries, to all customers who contact Three Rivers either through digital communication platforms, emails, telephone or face-to-face in our Visitor Centre. Key relationships leave staff in acquaintance with Council staff, Elected members, Herts County Council and other local authorities, the Police, residents and businesses of TRDC. This role involves providing customer service, through responding to a wide range of enquiries, to all customers who contact Three Rivers either through digital communication platforms, emails, telephone or face-to-face in our Visitor Centre. Key relationships leave staff in acquaintance with Council staff, Elected members, Herts County Council and other local authorities, the Police, residents and businesses of TRDC.

Content/Copy Writer

• Dec 2020 - Mar 2021

o Responsible in researching the market o Making comparative studies to review similar products o Help customers make an informed decision o Responsible in researching the market o Making comparative studies to review similar products o Help customers make an informed decision

Bright Network Internship Experience UK - Consulting

• Jul 2020 - Jul 2020

TESCO Customer Assistant

• Jul 2017 - Jul 2017

o Placements situated in several departments o Worked in the clothing and refrigerator department, organised and arranged stock o Worked at the self-scan and tills section o Managed large and loud crowded situations with a calm and collected composure o Placements situated in several departments o Worked in the clothing and refrigerator department, organised and arranged stock o Worked at the self-scan and tills section o Managed large and loud crowded situations with a calm and collected composure

NHS Intern with Work Experience Programme

• Jul 2015 - Jul 2015

o Was placed in several wards o Had several one-to-one conversations with medical staffs and patients o Experienced Doctors’ Rounds o Was placed in several wards o Had several one-to-one conversations with medical staffs and patients o Experienced Doctors’ Rounds

NATWEST General Banking Assistant

• Mar 2015 - Mar 2015

o Observed and participated with admin work at the main reception o Participated in direct customer service o Organised important banking documents o Gained experience in handling and arranging money o Observed and participated with admin work at the main reception o Participated in direct customer service o Organised important banking documents o Gained experience in handling and arranging money