Experience

Texas Commission on Law Enforcement

• Government Administration
• 1 - 100 Employee

• Education Services Division Supervisor

  • Sep 2021 - Present

  • Establish, design, and implement goals and objectives for over 78,000 clients. • Define and execute strategies in collaboration with cross functional teams, executive leaders, nationally recognized subject matter experts, and external stakeholders. • Oversee the collection, analysis, and publication of data. • Align project teams to implement highly effective training solutions for strategic outcomes. • Lead project teams, which include instructional designers, e-learning developers, data analysts, and subject matter experts to ensure the effective delivery of educational policy, curriculum, programs, and processes. • Analyze legislation for compliance and implementation with state laws and goals. • Manage multiple curriculum portfolios, including the initiation, planning, execution, and monitoring of new content and ongoing maintenance of existing content. • Represents agency on statewide and national committee assignments. • Creator, author, and editor of monthly division newsletter with a distribution list of over 1700 subscribers in the state of Texas. • Regulatory oversight of educational policy and continuing education for over 78,000 clients. • Coordinator for annual training conference. • Chief architect for the design, development, pilot, delivery, and evaluation of innovative learning experiences. Show less



Texas Department of Public Safety

• Law Enforcement
• 700 & Above Employee

• • Sep 2020 - Sep 2021

  • Designed, developed, and coordinated educational program based on agency goals and expectations. • Analyzed training needs to develop and improve the educational program.• Conducted research on emerging technology, best practices, and tactics to enhance delivery of classroom-based courses.• Performed training needs assessment to analyze legislation provisions for compliance with state laws and organizational goals.• Tracked program management across all content delivery channels to set key performance indicators, track performance, and use data to drive continuous improvement of educational programs.• Observed teaching methods and examined learning materials that evaluated teaching techniques to determine areas where improvement was needed.• Oversaw and integrated instructional and testing materials into the Learning Content Management System.• Created and maintained question bank with over 3,000 questions.• Tracked and analyzed exam questions based on reports.•Managed one direct report. Project manager for over 100 indirect reports.•Coordinated and graduated five, 28-week training classes with over 125 students per class.• Coordinated with internal and external parties to explain agency requirements.• Conducted quality control audits to meet State Commission requirements and ensure timely reporting. Show less

• • Apr 2018 - Sep 2020

  • Planned and evaluated educational program for incoming law enforcement personnel. •Analyzed legislation provisions for compliance with state laws and organizational goals.• Coordinated with internal and external parties to explain agency and state educational requirements.• Organized materials for classes and respond to requests for information on program materials. • Integrated instructionalmaterials into Learning Content Management System. • Presented training materials to internal staff and external stakeholders. • Conducted quality control audits to meet State Commission requirements and ensure timely reporting. • Assessed training needs through surveys and consultations with instructors to ensure procedures, policies, and manuals reach program objectives and goals.• Certified Purchase Liaison.• Processed, verified, and maintained personnel files.• Project manager for over 100 indirect reports. Show less



St. Edward's University

• Higher Education

• • Aug 2015 - Dec 2017

  • Taught four different writing genres to undergraduate students.• Initiated and facilitated classroom discussions.• Designed instructional materials for use both in and out of class using technology-based training software.• Prepared lesson plans to meet course objectives and curriculum.• Organized and presented course materials that allowed students to effectively work through materials in a student-centered learning environment.• Evaluated and graded students’ class work, assignments, and papers.• Maintained up-to-date student records pertaining to attendance, grades and overall progress.• Complied with departmental and university policies and procedures.• Offered student advisement and flexible office hours.• Supervised and mentored interns.• Participated in professional development by talking with colleagues and reading current literature on developments in the field. Show less

• • Jan 2016 - May 2016

  • Worked one-on-one with students at all stages of writing: brainstorming, developing ideas, revising, or understanding the assignment.• Tutored students with all forms of writing-business, creative, personal essays, etc.• Assessed student learning needs.• Explained writing principles and concepts.• Evaluated work for undergraduate and graduate students.• Provided feedback on student pieces of work.• Answered student inquiries.• Provided accurate records of student sessions to instructor. Show less

• Graduate Teaching Assistant, Rhetoric and Composition II

  • Jan 2015 - May 2015

  • Taught critical and research writing to undergraduate students. • Led discussion sections and facilitated peer review exercises. • Prepared lesson plans and created class assignments. • Attended class meetings and kept accurate attendance records. • Evaluated and graded student papers and assignments. • Held office hours with instructor • Taught critical and research writing to undergraduate students. • Led discussion sections and facilitated peer review exercises. • Prepared lesson plans and created class assignments. • Attended class meetings and kept accurate attendance records. • Evaluated and graded student papers and assignments. • Held office hours with instructor



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Retail Operations Manager

  • 2004 - 2013

  Retail Operations Manager • Supervisor responsibilities included opening and closing the store and making management decisions to close sales. • Accurately reconciled and audited daily cash receipts and safe fund/till fund, cash bank deposit, and complied with procedures related to daily financial transactions. • Assisted management in administrative functions of store, including cash management, asset protection of store inventory, documentation and completed data entry. • Coordinated with staff to perform tasks correctly and efficiently. • Led team in monthly store inventory counts to identify and report merchandise shortages. • Implement and monitor processes to reduce property and financial losses. • Arranged merchandise as shown in prepared sketches. • Change window displays, interior design areas, and signage to reflect changes in inventory or in-store promotions. • Assisted with ordering, receiving and transferring of store inventory. Customer Service Representative • Consistently top Customer Service Representative in district. • Head Customer Service Representative in store. • Managed existing customer relationships. • Interacted with customers to resolve technical, billing, product issues and complaints. • Preserved discretionary discounting dollars within budgeted amount. Retail Sales Representative • Recommended merchandise based on customer needs and consistently exceeded quota. • Greeted customers and provided excellent customer service. • Engaged in practices to build and retain customers. • Remained current on all wireless products, services, industry, and competitive trends. • Answered customers’ questions about products, prices, and services. Show less