Rachel Limpin
Requirements Analyst II at Sentient Digital, Inc.- Claim this Profile
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Bio
Credentials
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ITIL Foundation Level
PeopleCertOct, 2022- Sep, 2024
Experience
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Sentient Digital, Inc.
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United States
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Defense and Space Manufacturing
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1 - 100 Employee
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Requirements Analyst II
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Jul 2022 - Present
• Requirements engineering, gathering, design, development, testing, deployment, and support of custom solutions. • Build and develop Requirements Traceability Matrix. • Design, develop, test, and deploy Enterprise requirements management plan for the collection, curation, storage, archiving and disposition of all data and artifacts associated with DoD IT systems within the acquisitions lifecycle. • Import requirements into Innoslate database. • Assist with communication of requirements and collaborate with other support personnel to ensure seamless rollout of new functionality. • Facilitate Enterprise Architecture (EA) COLAB and WIPT meetings between client and architects; present work breakdown, develop, and QA agendas and minutes. • Take extensive notes during meetings, send to team members and update EA Project Schedule in Project. • Conduct extensive research, evaluate information, and communicate effectively with client to ensure client has a complete understanding of the project plan and process. • Assist with development of FAN POM support, ROM estimate analysis and FAN OV-1. • Collaborate with architects and communicate project statuses to client regarding architectural end-to-end communications diagrams. • Facilitate EA and ITESS Stand Up meetings; present and provide project status updates relating to EA. • Facilitate EA Risk Management meeting. • Proficient with using Visio to design process map/flowcharts. • Change Management; collaborate with engineers and MSC for CRQs with the use of Remedy, develop ECAB and TRB agendas and minutes. • Create mock platforms with Teams Planner and Milestones and research ticket tracking software: HelpDesk365 and JIRA. • Create Change Management SOP workflow documentation, review CM Plan document, and CPAR for quarterly reviews. • Reference DoDAF for continued knowledge and education. • Experience with review and quality assurance of DoD compliance policies, procedures, regulatory guidelines, and acquisition documents. Show less
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ADP
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Lebanon
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Architecture and Planning
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1 - 100 Employee
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TLM Implementation Consultant
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Oct 2021 - Jul 2022
• Mentor Program; prepare mentees for role in implementation: initiation, planning, execution, training and closure. • Perform analysis preparation prior to initiating clients for accuracy and efficiency. • Initiate and consult with clients to obtain data analysis requirements for project build. • Guide and drive clients towards the best solution for their business needs while maintaining TLM best practices. • Utilize Playbook, Salesforce and OneNote to plan and facilitate project workflow and life cycle. • Analyze existing systems (RUN, Resource, WFN), interface requirements, and business processes. • Execute system build by referencing client analysis documentation in tandem with Methodology, SOP and Playbook. • Incorporate new processes, tools and approaches by utilizing test databases and models. • Assist clients with database maintenance, setup and configuration changes with live training and troubleshooting. • Work collaboratively with other departments to ensure project success and timeliness; exchange routine information, provide project updates, action items and priorities. • Coordinate with HR Business Partners to ensure clients are within state and federal compliance. • Prioritize Methodology and implementation processes; create training guides and diagrams for clients and update Methodology and SOP as needed. • Closure of project after successful live trainings with clients and create order to activate billing by referencing eRFP (electronic request for proposal) billing addendum. Show less
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Human Resources Generalist
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Mar 2021 - Sep 2021
• Explains company personnel policies, benefits, and procedures to employees or applicants. Processes, verifies, and maintains documentation relating to personnel activities such as 401k, Retirement, FMLA, and benefits. • Records data for each employee, including such information as addresses, bi-weekly earnings, enrollments into health care plans, and deductions for benefits. • Processes and reviews carrier bills and monthly premium reports to ensure billing is processed accurately. • Provides quality customer service by answering questions regarding each benefit plan to include health care, dental, retirement, 401k, Puerto Rico plans, sick leave, and FMLA. • Researches employee files to answer inquiries and provide information for personnel actions. • Compiles and prepares reports and documents pertaining to personnel activities using ADP Workforce Now (Automatic Data Processing). Consolidates billing statements from each Carrier. Show less
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MediaCross
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United States
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Advertising Services
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1 - 100 Employee
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Human Resources Support Specialist
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Nov 2019 - Mar 2021
• Federal Contractor for the Marine Employment Division (MED) Military Sealift Command (MSC). • Heavily involved in the Acquire to Hire Process; process merit promotion applications, internal and external new hire applications and coastal transfer opportunities. • Advanced knowledge in Microsoft Excel for processing employment documents; creating data sources, mail merging spreadsheets, creating and maintaining inventories and archives. • Create quarterly reports using The Bridge to generate internal promotion data to present to client (MED). • Create and consolidate employee monthly task counts in Excel to present statistics to leadership. • Utilize and maintain multiple Human Resources Information Systems; such as The Bridge, Human Resource Management System (HRMS) and Oracle Business Intelligence Enterprise Edition (OBIEE). • Coordinates with Senior HR Specialists to formulate termination, promotion, cadet, conditional offer, and best-qualified and qualified letters. • Insert Civilian Mariner’s (CIVMAR) Subsistence and Quarters (S&Q) and Literacy Tests to TRIMS and HRMS software. • Created Standard Operating Procedure for Mariner Advancement Program (MAP) Evaluations. • Prepare Mariner Advancement Program (MAP) Evaluations using OBIEE and rating sheets for applicants and upcoming merit promotion boards. • Process department and/or administrative reviews regarding CIVMARs performance evaluation on ships for temporary and permanent promotions using OBIEE. • Assist with the New Employment Orientation (NEO) Department; such as preparing new hire applications, collaborating with the Processing Department, Training Department and Security Department for NEO file distributions, and aiding in facilitating NEO classes. • Attend local Career Fairs for recruiting. • Create registers for promotion boards. • Maintain inventory of licensed officer insignia; Shoulder Boards and Collar Devices in collaboration with Van Guard Industries. Show less
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USAA
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Financial Services
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1 - 100 Employee
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Auto Claims Adjuster III
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Nov 2018 - Oct 2019
• Investigate, evaluate, negotiate and adjust low to moderately complex auto claims presented by or against our insured’s to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. • Severity of claims work includes liability, non-injury, and auto theft/fire losses. • Comprehend claims contracts and interpretation of case law. • Acquire and apply basic knowledge of property and casualty (P&C) insurance industry products, services, and processes to include P&C insurance policy contracts and coverage's and the USAA claim handling process and procedures. • Ability to identify appropriate issues and deescalate conversations with irate clients. • Coordinate with internal business partners to facilitate claims resolution; total loss, Special Investigations Unit, bodily injury, field appraisers, Snapsheet, Enterprise Rent-A-Car and physical damage specialists. • Contribute to business goals and performance metrics by effectively using tools and technology. • Support workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CAT's. • Provide AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers. • Current Insurance Adjuster's License in 50 states. Show less
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Medical Representative
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Sep 2017 - Oct 2018
• Quality Control Lead; accurately process medical results to ensure the client’s requirements are fulfilled. • Process immunization records and disability documentation (i.e. Veteran’s Recruitment Appointment).• Coordinate and schedule medical appointments for applicants and CIVMARs with Department of Defense (DoD), Federal Occupational Health (FOH) and third party facilities.• Manage and record missing results into HRMS database and coordinate with medical facilities to ensure a thorough record is forwarded to the client. • Manipulate Acquire to Hire report on Excel to retrieve data for selected candidates; regarding results from drug tests, security background checks and medical examinations.• Conduct pre-employment drug test and medical appointment calls with applicants, emphasizing the importance of MSC’s policies and instructions.• Process medical appointment requests from Medical Services Officers (MSO) for CIVMARs currently onboard a ship assignment and CIVMARs pending assignment. • Coordinate with medical team to analyze process changes from the client, strategize to ensure the change can be executed efficiently and update standard operating procedures accordingly.• Provide guidance and responses between phone calls and emails in a timey manner to new hires and CIVMARs regarding the pre-employment and medical process.• Conduct rescinded offer calls with new hires for failure to meet MSC’s non-negotiable requirements. Show less
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Customer Service Representative
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Jun 2017 - Sep 2017
• Educate prospects about MSC application procedures; step-by-step guidance over the phone while utilizing simulated profile account.• Process data submitted by applicants to confirm their professional qualifications; ensuring applicants meet all pre-employment requirements.• Enter, maintain and update data into multiple databases for prospects, applicants, and CIVMARs.• Continuous communications with several departments within MSC to ensure inquiries are resolved in a timely manner.• Provide exceptional customer service to all inbound calls and emails.• Conduct conditional offer calls with selected applicants and explain pre-employment process.• Advanced knowledge of obtaining maritime credentials, application, pre-employment and new employee orientation process.• Assist in quality control of process changes in standard operating procedures.• Assist with local career fairs to build awareness of MSC’s mission and recruit potential candidates. Partner with military bases to maintain positive relationships and offer opportunities to military veterans. Show less
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Atlantic Bay Mortgage Group
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United States
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Financial Services
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700 & Above Employee
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Marketing Administrator/Receptionist
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May 2016 - Feb 2017
• Supported 6 marketing teams in development and administration of 5 marketing projects. • Created, organized and submitted monthly reports resulting in 100% accountability of expenses. • Coordinated media campaigns for out of state branch opening events with Public Relations Team. • Updated databases with Automation Team on statistical, financial and personal information. • Received all inbound calls; provided general company information and transferred calls to appropriate departments. • Responsible for supplies and inventory of Operations Team for Virginia Beach Headquarters. • Coordinated with IT Department on company-wide changes. • Processed mortgage payments and insurance documentation. • Provided quality customer service to borrowers regarding mortgage payments. Show less
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Education
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2012 - 2016
Old Dominion University
Bachelor of Science - BS, Mass Communication/Media Studies
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