Founder

• Dec 2018 - Present

Senior Project Manager | Global Operational Excellence

• Aug 2022 - Feb 2023

In role as the Senior Project Manager within Global Operational Excellence, my scope of work focalized on Business Transformation & Change Projects. I had the opportunity to drive strategic, high-impact projects to further streamline and refine processes across our global supply chain network. As the Digital Product Owner of the in-house, custom-built supply chain POS system, I managed developments and added enhancements adding the utility of digitization and automation to various work streams and processes, creating in-transit visibility to purchase orders and transfer orders across our external partners, with the support of my team of developers. Lastly, I created the first formalized new hire training program within the organization, to support new hire onboarding into operational-specific roles, building the foundation for formalized training for business-critical supply chain functions. Show less

Senior Consultant

• Feb 2019 - Nov 2019

Program Management Officer

• Feb 2019 - Nov 2019

Advisory Services

• Dec 2018 - Jul 2019

Business Development Manager

• Oct 2017 - Mar 2018

As an MBA student within the Creative Destruction Lab, I supported X2AI Inc. with business development objectives. Key objectives accomplished during my tenure: • Supported CEO in communicating company's value proposition to angel investors and VCs • Conducted market segment analysis to determine optimal market penetration strategy • Seeded potential clients within the GTA, pitched product to senior leadership teams • Created pricing proposal, outlining price discrimination strategies to capture market demand • Created business sales cycle proposal, highlighting incentive-based strategies for early adoption Show less

HRDP - Summer Associate

• May 2017 - Aug 2017

As an MBA student, recruited in the HR Rotational program, I had the opportunity to observe and collaborate with strategic HR Functions, while increasing proficiency in my analytical toolkit. I really cultivated a lens for data-based decision-making during my tenure while working on the following objectives: • Supported pilot project launched to foster collaboration and networking across functional groups • Completed disability analyses to offer data-driven recommendations on how to enhance policy • Coordinated discussion forums that exposed high potential employees to executive leadership team • Conducted market research to determine best trajectory to increase digital customer adoption • Collaborated with Project Management Implementation team in support of Year-End objectives Show less

Talent Management Specialist

• Oct 2014 - Apr 2016

• Partnered with President of adidas Group Canada and VP of HR to develop structured idea generation workshops to lend to strategic business planning initiatives • Managed performance and succession planning programs within the Canadian market • Formalized individual development plans (IDPs) for employees identified as top talent, furthering existing skill sets and aptitudes • Collaborated with business leaders to create onboarding programs spanning across 30/60/90 days, successfully integrating new hires into their role and corporate culture • Liaised with counterpart in U.S. to build and maintain global mentorship program, connecting interested parties with mentors and mentees across adidas markets internationally • Co-facilitated DiSC Communication Style assessment seminars, enhancing internal and cross-functional team collaboration • Liaised with third-party vendors that correspond to talent and training initiatives • Developed frameworks to allow employees access to company-wide functional training programs (Corporate, Distribution Centre and Retail) • Created project plans and communications specific to succession planning, performance, development, and leadership - translated to French as needed • Planned and hosted events, bringing visibility to programs supported under the talent pillar and within the Canadian market • Facilitated sessions on learning and/or talent specific segments as per market needs or as an extension of Global programs • Managed budgets in relation to T&D and Talent initiatives Show less

Bilingual Training Specialist

• Feb 2013 - Oct 2014

• Developed a learning & retention framework in support of LifeWorks’ formalized training programs; demonstrated a quantifiable ROI on the training program • Revamped new hire training program removing two weeks worth of training costs and travel • Designed an internal Mentorship Certification program, increasing engagement and retention • Automated new hire technology setup, enhancing new hire experience • Formalized business processes and constructed training programs and process documentation in support of a platform migration for internal programs specific to the Triage, Referrals, Case Management and Health Coach roles • Collaborated and assisted in the successful launch of our Manager’s Essentials 3.0 program, a program customized to support senior management across North America in incorporating our core values as they manage their teams and collaborate with teams across the organization • Implemented use of video-conferencing (GoToMeeting) to facilitate update meetings and cross-location training Show less

Bilingual Training Specialist

• Aug 2011 - Jan 2013

• Designed the first formalized training program for the Travel Claims team, incorporating the philosophy of logical positivism, as a framework that developed the skill required to process claims objectively, thereby reducing stress and anxiety associated with the pressure of approving or denying claims• Trained and successfully integrated the new model to new and existing hires• Collaborated with management team to continuously evolve training objectives in alignment with dynamic business needs and requirements• Supported a major system migration initiative within the capacity of UAT tester, providing feedback that helped developers build the new platform to satisfy business needs• Developed documentation on a weekly basis to mirror ever changing trajectories and workflows utilized by UAT testing as development altered processes and also in support the training and development of the workforce transitioning to the new platform• Collaborated on a project team that successfully transitioned the Travel Claims team from the use of paper claims to processing claims electronically, personally providing training to business groups within Toronto, Laval and Manila (Philippines) Show less

Bilingual Off-Site Product Trainer

• Dec 2010 - Sep 2011

• Trained travel products to travel agents endorsing/selling our travel product• Trained on the tools of persuasion, providing the theory and tools required to sell to specific audience subsets i.e. those who are character inclined, emotionally inclined or logically inclined• Enhanced performance of travel agents between training sessions, providing coaching where needed to support the sales of the travel product• Designed reports to communicate consistently to the supervisory team, keeping them updated on progress and areas of challenge• Increased overall conversions between total vacations sold and total travel products sold Show less

Bilingual Customer Service Representative

• Nov 2007 - Dec 2010

• Provided customer service to clients such as AMA, Air Miles, BCAA, Maritime, CAA, Manulife Global and Transat• Provided information and recommendations to the agents who sold the travel insurance policies• Provided information and recommendations to the clients who purchase the insurance product and needed claim• Performed administrative tasks i.e. filing confidential forms, saving travel reports, managing voicemails and faxes• Supported our IT department and management with various software testing• Proofread policies prior to annual renewals of client-specific products• Mentored new hires post-training, provided coaching and support• Created rotating schedules that aligned with forecasted call flows Show less