Experience

Circles.Life
• Singapore
• Telecommunications
• 1 - 100 Employee
• VIC Area Manager

  • Nov 2022 - Present

PTC Phone Tech & Comm
• Australia
• Retail
• 1 - 100 Employee
• Business Development Consultant

  • Nov 2022 - Present


Innovation Project

• Australia
• Wholesale
• 1 - 100 Employee

• Business Development Manager

  • Aug 2021 - Present

  • Managing and retaining relationships with exisiting client base. • Having an in-depth knowledge of PPE products (Personal Protective Equipment) and value proposition • Setting goals and developing plans for business revenue growth • Researching, planning and implementing new target market initiatives • Using stragetic methods to cut costs • Educating the team about the advantages of working smarter rather than harder by implementing new processes • Following up on leads and guiding them through the sales process • Setting objectives for the business development team and devising strategies to achieve them • Developing quotes and proposals for prospective clients • Identifying business gaps and proposing innovative solutions to address these issues • Recruiting new employees who will fit into the team's culture and contribute to the company's success • Assuming a variety of HR responsibilities for the company, including drafting employment contracts, creating job descriptions, developing team meeting schedules, hiring new employees, conducting inductions, training, and ensuring that the health and well-being of all employees is prioritised in everything we do. • Implementing a You Can Do It attitude • Collaborating with a variety of key health-care organisations, including Aged Care, Austim Australia, Child Care Centers, Hospitals, Research Centers, Schools, and Medical Institutions. • Registered our business to be a Preferred Supplier of the NDIS • Created the company’s Procedures & Policy Register and Schedules for: - Human Rescource Management - Incident Management - Risk Management - Complaints Management • Certificvate of Completion of NDIS Worker Orientation Program • COVID-19 Infection Control Training • Full responsibility for relocating the company and its employees to a new location in a short period of time. Show less



Huawei

• Australia
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Territorial Manager

  • Aug 2020 - Jun 2021

  • Fully accountable for operations of retail distribution sector overseeing more than 450 stores including Telstra, Optus, Vodafone, JB, The Good Guys and Harvey Norman stores in VIC, NSW, QLD, TAS, SA and Perth • Collaborate with team to drive strategic and tactical continuous improvement plans and global strategies • Provide innovative solutions to drive productivity initiatives and optimal performance • Identify and deliver training and development, mentoring and end to end training for staff on products and services • Oversee client strategy including client-focused growth and monthly target sales • Maintain working knowledge of the industry and regulatory framework impacting on clients • Engage clients through quality interactions to understand their needs and expectations • Liaise with team to secure operational excellence, high-quality customer experience and optimise commerciality • Initiate innovative strategies for colleagues to be implemented within their states of responsibility • Proactively motivate territory managers to pivot and achieve KPIs and targets despite challenges • Employ integral procedures and guides for all retailers • Expertly identify significant gaps and glitches and implement solutions Show less



Gingham and Heels

• Australia
• Retail Apparel and Fashion
• 1 - 100 Employee

• Store Manager

  • Sep 2018 - Mar 2020

  • Supervised, trained, motivated and engaged team to grow sales and achieve targets • Directed day-to-day operations in-store including visual merchandising, stock inventory, banking administrative and safety procedures in adherence to company’s policies and procedures • Managed competing priorities and demands while implementing procedures to ensure high levels of productivity • Coordinated rosters, store inductions, training and regular team meetings to identify, discuss and resolve current operational and customer service concerns • Helped customers with finding products ensuring satisfaction and retention • Communicated positively and effectively with staff on business planning • Motivated team to consistently surpass individual targets and KPIs leading to collective accomplishment of all metrics storewide and rank number 1 nationwide • Leveraged brand strengths to win customers whilst continuously adapting to emerging trends • Enhanced store appearance and layout to increase traffic flow of clients Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Assistant Store Manager

  • Aug 2019 - Dec 2019

  • Optimised sales ensuring development and execution of high-value business solutions • Allocated, scheduled and directed the day-to-day activities of staff to achieve high-quality results • Created exceptional customer experience by establishing relationships with clients through different touchpoints • Managed competing priorities and demands while implementing procedures to ensure high levels of productivity • Supervised team in meeting challenging targets during periods of high volume • Positively motivated team to complete assigned tasks on time • Embedded positive culture of continuous improvement and implemented effective sales initiatives • Enforced quality control and customer service standards • Significantly increased store sales, advocacy performance, store layout and functionality • Enhanced store appearance and layout to increase traffic flow of clients • Leveraged brand strengths to win customers whilst continuously adapting to emerging trends Show less



Pigro Bar + Grill

• Australia
• Restaurants

• Front Of House Manager/Owner

  • Jan 2015 - Dec 2019

  • Oversaw day-to-day operations of restaurant including planning of corporate and private events and functions • Conducted promotions, social media advertisement and public relations to attract more customers • Monitored various aspects of restaurant including sales, recruitment, customer feedback and food and drinks • Ensured strict compliance with Occupational Safety and Health, Safe Food Handling and other regulations • Managed finances of restaurant including major financial decisions such as budget allocations and menu price • Actively engaged staff in continuous learning through training workshops and initiatives to implement customer service best practices and update industry skills Show less



ECO D

• 1 - 100 Employee

• Sales Assistant

  • Aug 2018 - Aug 2019

  • Created exceptional customer experience by establishing relationships with clients through different touchpoints • Delivered superior customer service and converted quality leads to high valued clients • Analysed all customer requirements and recommended suitable options based on their identified needs • Managed day-to-day operations of store including visual merchandising, stock inventory, administrative and safety procedures in adherence to company policies • Consistently hit store budgets and individual sales targets • Exhibited strong sense of initiative running the store independently whilst manager was on leave • Proactively created a store manual of procedures, policies and system instructions for staff reference Show less



InLeather & InLuggage

• Managing Owner

  • Jan 2009 - Dec 2014

  • Monitored sales and inventory reports diligently and assessed ways to reduce operational costs • Identified emerging market trends including the rising competitors and implemented strategic initiatives • Motivated staff on personal development to optimise customer service delivery • Maintained healthy professional relationships with staff through regular review meetings, incentives and appraisals • Built extremely profitable and successful business in travel goods industry renowned for top calibre customer service and products Show less



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• State Area Manager

  • Dec 2000 - Dec 2008

  • Forged and prolonged relationships with internal and external stakeholders • Conducted monthly business reviews and budget presentations • Identify, prioritised and executed business opportunities to drive results • Attended meetings to document requirements, plan and execute strategies and ensure stakeholder satisfaction • Developed a set of actionable and targeted plans through weekly report breakdowns of store to highlight areas for improvement and maximise existing revenue stream • Monitored operations ensuring that assigned tasks are delegated • Created individual key performance indicator metrics for all departments and staff • Formulated KPI recording and monitoring procedure for PRONTO Systems • Ensured risks and inefficiencies are identified in each department; monitored and managed to achieve minimal disruption and to simplify procedures. • Composed pioneering training and procedure manuals for the internal sales team • Implemented an induction pack including Victoria’s Procedures and Policies – still in practice today • Acted as a strategic advisor in conceptualising a 12-month business plan with a forecasted sales and target analysis Show less