Rachelle Hingley

Senior Associate, Client Service - Institutional Markets at Fiera Capital
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Languages
  • English Professional working proficiency
  • French Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Stepping Up Your Webcam Video Presence
    LinkedIn
    May, 2022
    - Nov, 2024

Experience

  • Fiera Capital
    • Canada
    • Financial Services
    • 400 - 500 Employee
    • Senior Associate, Client Service - Institutional Markets
      • May 2022 - Present

  • Embark Student Corp.
    • Canada
    • Financial Services
    • 200 - 300 Employee
    • Manager, Product and Innovation
      • Sep 2018 - Nov 2020

  • Heritage Plans
    • Canada
    • Financial Services
    • 1 - 100 Employee
      • Jun 2018 - Nov 2020

      • Jan 2014 - Nov 2020

      • Support company’s strategic initiatives by leading projects aimed at implementation and execution of key strategic projects that may affect multiple business units within organization. • Oversee ongoing management of all products offered by Heritage, along with all product related materials.• Lead and/or participate in the execution of all projects relating to regulatory mailings, product initiatives and others, and ensure that they are delivered on time and on budget;• Ensure that product related documents, processes and procedures are in line with all regulatory requirements from Canada Revenue Agency, Employment and Social Development Canada and Ontario Securities Commission. Show less

      • Apr 2012 - Dec 2013

  • Heritage Plans
    • Canada
    • Financial Services
    • 1 - 100 Employee
      • Jun 2010 - Sep 2011

      • Feb 2008 - May 2010

       Lead and managed workflows for 2 teams (Agency Services and Customer Service Support) Inbound Call Centre approx. 90-110 calls a day PLUS outbound SalesSupport requests (emails) Performed quality checks on a monthly basis Reported stats, trends to VP of Client Services and Operations Assisted with escalated issues from the Dealing Representatives

  • Heritage Plans
    • Canada
    • Financial Services
    • 1 - 100 Employee
    • Customer Service and Operations
      • Oct 2000 - Feb 2007

      Positions held during this time frame: Receptionist (3 months), CESG Administrator (3 months), Group Plans and Insurance Administrator (approximately 2 years), Customer Service Representative (approximately 2 years), Supervisor, Customer Service (July 2005 to February 2007). As the Supervisor in Customer Service, I performed the following tasks:  Lead and managed workflows for a team of 10 CSRs and 1 support representative  Supervised additional sales and recruiting incentives  Lead coaching and training sessions with all CSRs  Helped develop and maintain Customer Service Standards  Reported stats, trends and recommendations to previous Manager, Customer Service.  Assisted with escalated issues from clients and/or the field Show less

Education

  • Durham College
    Administration, Sports Administration
    1998 - 2000

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