Experience

KPMG in Trinidad and Tobago

• Trinidad and Tobago
• Financial Services
• 1 - 100 Employee

• Administrative Assistant

  • Oct 2019 - Present



Actavo

• Utilities
• 700 & Above Employee

• Team Lead - Reporting

  • Oct 2016 - Sep 2019

  • Lead resource in coordinating, organizing and monitoring the activities of a team of Reporting CSRs• Ensuring the highest levels of accuracy in the compilation and presentation of all circulated reports• Compilation and vetting of the daily job reports used by Actavo in order to ensure accountability of all jobs issued to Actavo on a daily basis.• Development and management of a Reporting Dashboard which represents a compilation of all organizational reports.• Ensure the validation of the Daily Attendance records of technicians as it relates to Productivity calculations.• Confirming the accurate assignment of Billing Categories for all in-field works performed.• Ensure all internal and external reports are circulated in accordance with the Reporting Schedule KPIs, including monthly and quarterly organizational performance against KPIs.• Escalating and resolving all productivity and billing job queries in a prompt and timely manner.• Providing the necessary training, coaching and mentoring for team members to achieve the required and consistent skill levels within the reporting team. Show less

• Customer Service Representative (Reporting)

  • Mar 2016 - Oct 2016

  * Compilation and vetting of the daily job reports used by Actavo* Compile, analyse and produce timely and accurate reports as required for the business* Assigning appropriate Billing Categories as assigned for all in-field works performed.* Ensure all internal and external reports are circulated in accordance with the Reporting Schedule KPIs* Ensure accountability of all jobs issued to Actavo on a daily basis.* Escalating and resolving all productivity and billing job queries in a prompt and timely manner. Show less



Logos Construction & Services Limited

• Trinidad and Tobago
• Construction
• 1 - 100 Employee

• Finance Administrator

  • Apr 2012 - Feb 2016

  • Administration and maintenance of Accounts Payable records • Preparation of Bank reconciliations • Preparation of detailed daily and monthly billing reports • Preparation of customer invoices and pro-forma invoices • Update accounts receivable sub-ledger • Preparation of payment runs and cheque vouchers • Preperation of month end financial accounts • Preperation of tender documents • Adhoc administrative duties • Administration and maintenance of Accounts Payable records • Preparation of Bank reconciliations • Preparation of detailed daily and monthly billing reports • Preparation of customer invoices and pro-forma invoices • Update accounts receivable sub-ledger • Preparation of payment runs and cheque vouchers • Preperation of month end financial accounts • Preperation of tender documents • Adhoc administrative duties



Stevalson General Contractors – bp T&T LTD

• Trinidad and Tobago

• Purchase to Pay (P2P) Co-ordinator

  • Jun 2011 - Mar 2012

  * Follow the P2P process in acquiring goods and services for Operations team * Provide monthly and ad hoc reports * Liaise with vendors and accounts to ensure timely payments * Liaise with vendors and Procurement to ensure contract compliance * Follow the P2P process in acquiring goods and services for Operations team * Provide monthly and ad hoc reports * Liaise with vendors and accounts to ensure timely payments * Liaise with vendors and Procurement to ensure contract compliance



Digicel Group

• Jamaica
• Telecommunications
• 700 & Above Employee

• Corporate Care Executive

  • Apr 2006 - Dec 2007

  • Manage the interaction between the key stakeholders - CSR’s, Operations Management Team, Digicel’s CallCentre and the field technician teams• Ensure that CSR’s answer and resolve inbound call enquiries and demonstrate ownership of customer issuesin terms of follow up and escalation of issues• Ensure that CSR’s respond to customer’s queries, verify appointments and ensure issues are dealt withefficiently and in a timely manner• Ensure that CSR’s provide technician’s with technical information as required –• Ensure that CSR’s assume ownership and responsibility for all assigned calls and ensure strict adherence toService Level Agreement(SLA)• Ensure database is kept up to date with all correspondence• Ensure that CSR’s maintain close contact with technician’s at all times• Ensure that CSR’s maintain an up to date knowledge of products and procedures to deal with callsefficiently Show less

• Customer Care Agent

  • Oct 2005 - Apr 2006

  Actively maintain prepaid and postpaid accounts through:* Assist call-in customers with queries* Escalation of customer’s issues to relevant departments* Calculation of rebates where applicable* Advising of and promoting the available products and services* Document proceedings and outcome of each call received