Experience

Bruntsfield Links Golfing Society Limited

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Senior Manager/Club Stewardess

  • Aug 2017 - Present

  Promoted into responsibility for the day-to-day running of the front of house team. Working with numerous team members and departments to ensure that those using the Club have the best experience possible. Responsible for managing bookings and ensuring that all data is entered correctly and accurately into the booking and reservation system. This can include follow-up meetingseither by email or phone to a variety of customers.Whilst working within the main office, responsible for incoming calls and processing customer requests. This can include payment enquires, transferring customers to the correct departments, processing refunds and providing information for prospective members. Working with numerous suppliers to not only secure the best prices but, ensuring supplies arrive on time or collections are made on the correct dates specified.Assisting the main office in processing supplier invoices and ensuring that these aretransferred on to the accounts system (Autoentry). This also includes processing invoices for recently held events at the Club and ensuring that if payments are made, accountrecords are updated Show less

• Assistant Club Manager

  • Nov 2010 - Nov 2022

  Assisted Club Steward and Club Secretary in day to day running of the Golf Club. Provided not only a first point of contact and information for new members/visitors but, an ability to develop strong membership and employee relationships whilst maintaining the Golf Society's ethos.Supported the office team in a variety of duties including management of marketing materials, processing invoices and dealing with numerous customer enquiries. Providing key financial reports regarding daily/weekly takings and expenses to management and stock-taking results using Microsoft excel/ Autoentry. Responsible for all bar/dining room staff training and current Health and Safety policies. This included H&S induction and 'the sale of alcohol' training for new members of staff. Show less



SVP.co.uk

• Edinburgh, Scotland, United Kingdom

• Customer Service Advisor

  • Sep 2009 - Nov 2010