Experience

InsBOSS USA, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Sales Account Executive

  • Jun 2023 - Present

  Client Relationship Management Sales and Business development Account Manangement Industry Knowledge and Market Awareness Reporting and Analysis Client Relationship Management Sales and Business development Account Manangement Industry Knowledge and Market Awareness Reporting and Analysis



TypoDuctions

• United States
• Advertising Services
• 1 - 100 Employee

• Social Media Operations

  • Mar 2021 - Jun 2023

  🔷Social Media Management: Develop and implement comprehensive social media strategies across various platforms, including Facebook, Twitter, Instagram, LinkedIn, etc. Create and curate engaging and relevant content to attract and retain a target audience. Schedule and publish posts, ensuring consistent brand messaging and voice. Monitor social media channels for mentions, comments, and direct messages, and promptly respond to inquiries and comments. Stay up to date with social media trends, tools, and best practices to optimize engagement and reach. 🔷Community Management: Foster a sense of community and build strong relationships with followers and fans. Regularly engage with the online community by responding to comments, messages, and inquiries. Moderate user-generated content to ensure compliance with community guidelines and maintain a positive environment. Identify and leverage user-generated content to showcase positive experiences and testimonials. 🔷Reputation Management: Monitor brand mentions and sentiment across social media platforms. Address and resolve customer complaints or negative feedback in a timely and professional manner. Collaborate with relevant departments to address and mitigate any potential reputational risks. Implement strategies to enhance brand reputation and maintain a positive online presence. Show less



The Barter Company

• United States
• Financial Services
• 1 - 100 Employee

• Telemarketing Specialist

  • Feb 2021 - Jul 2021

  🔷 engage potential customers over the phone and promote products or services offered by the organization. 🔷Encourage potential customers to schedule an appointment by piqueing their curiosity. 🔷 engage potential customers over the phone and promote products or services offered by the organization. 🔷Encourage potential customers to schedule an appointment by piqueing their curiosity.



Irwins Group of Insurance

• Missouri, United States

• Virtual Assistant

  • Sep 2019 - Feb 2021

  🔷Cold calling potential leads for healthcare services 🔷Setting appointments for a home visit 🔷Quoting 🔷CRM updates /Data Entry 🔷Calendar Management 🔷Cold calling potential leads for healthcare services 🔷Setting appointments for a home visit 🔷Quoting 🔷CRM updates /Data Entry 🔷Calendar Management



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Support Specialist

  • Mar 2015 - Sep 2017

  🔷Handle Inbound Calls: Receive and respond to incoming calls from customers regarding their financial accounts, providing prompt and courteous assistance. 🔷Account Management: Manage and maintain customer financial accounts by processing transactions, updating information, and ensuring accurate record-keeping. 🔷Issue Resolution: Investigate and resolve customer concerns, complaints, or inquiries related to their financial accounts, including billing discrepancies, transaction disputes, and account balance discrepancies. 🔷Provide Information and Guidance: Offer detailed information and guidance to customers on various financial products and services, such as credit cards, loans, savings accounts, and investment options. 🔷Educate Customers: Proactively educate customers on account features, policies, and procedures to promote self-service and minimize future inquiries or issues. Show less