Rachelle Anne Casulla

NOC Support Associate at NetMD
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Contact Information
us****@****om
(386) 825-5501
Location
Central Luzon, Philippines, PH

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Bio

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Credentials

  • Electronics Engineer
    Philippine Professional Regulation Commission
    Oct, 2016
    - Nov, 2024
  • Electronics Technician
    Philippine Professional Regulation Commission
    Oct, 2016
    - Nov, 2024
  • Fortinet Network Security Expert Level 1: Certified Associate
    Fortinet
    Mar, 2021
    - Nov, 2024
  • Fortinet Network Security Expert Level 2: Certified Associate
    Fortinet
    Mar, 2021
    - Nov, 2024
  • CCNA Routing and Switching:Scaling Networks
    Cisco
    Nov, 2015
    - Nov, 2024
  • CCNA Routing and Switching:Scaling Networks
    Cisco
    Jun, 2015
    - Nov, 2024
  • CCNA Exploration:Routing Protocols and Concepts
    Cisco
    Nov, 2014
    - Nov, 2024
  • CCNA Exploration:Network Fundamentals
    Cisco
    Jun, 2014
    - Nov, 2024

Experience

  • NetMD
    • United States
    • Computer and Network Security
    • 1 - 100 Employee
    • NOC Support Associate
      • Mar 2021 - Present

  • ABS - Agility Beyond Space
    • United Arab Emirates
    • Telecommunications
    • 1 - 100 Employee
    • Technical Assistance Center (TAC) Engineer
      • Apr 2017 - Jan 2021

      •Provide 24/7 technical assistance and service assurance to customers on all ABS Satellite fleet (6 satellites). •Perform 1st line technical assistance to customers for space segment and managed data services; including satellite access, service line ups, faults and general support issues. •Handle customer calls, emails, fault reports and support activities within the expected and required timescales of both external and internal customers. •Fault management by direct intervention and escalation to Level 2 or back office support teams. •Support for Earth Station Verification Tests (ESVT) such as CPI test, G/T test, Antenna Pattern test, Compression test, etc. for small and large antennas. •Actively lead and support new customer services activation, carrier line up, demo and testing. •Service commissioning of new links under Work Orders via carrier line ups and end-to-end tests (data transmission, ping latency, bandwidth test, etc.) to ensure that services are in line with the designed link budget and transmission plan. •Configuration and testing of satellite modems such as Newtec (MDM6000, EL470), Comtech (CDM 570L), iDirect, Romantis and Novelsat. •Configuration of network monitoring CACTI servers for real-time and historical data checking of RF parameters, traffic utilization, ping latency, etc. •Basic configuration of routers and switches. •Payload Modification Requests (PMR) to Satellite Operations team for transponder configuration changes •Coordination with the adjacent satellite operators for incoming and outgoing ASI. Show less

  • Telecommunications Department, SBMA
    • On-the-Job Trainee
      • Apr 2015 - May 2015

  • Subic Bay International Airport, SBMA
    • On-the-Job Trainee
      • Apr 2015 - May 2015

  • M21 Gas Inc.
    • Part Time Office Clerk
      • Apr 2014 - Apr 2015

Education

  • Columban College - Olongapo City
    Bachelor of Science in Electronics Engineering, Electrical, Electronics and Communications Engineering
    2011 - 2016
  • Olongapo City National High School- Special Science Curriculum
    High School
    2007 - 2011

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