Chief Executive Officer and Partner

• Aug 2021 - Present

Chief Operating Officer

• May 2021 - Aug 2021

I work closely with a national network of over 40 care quality consultants, which includes current CQC inspectors, specialist advisers, and former inspectors whom all share the aim of outstanding care quality. From start-ups to leading providers CIA offers a tailored solution, supporting you to deliver high-quality care and aim for CQC’s rating of ‘Outstanding’.The services we support include: Adult Homecare, Supported Living and Residential Care Services, Children’s Services, GP’s and Clinics.Services include: Care Quality Consultancy - CQC compliance and registration is made easier with a care quality consultant. Help, guidance, advice and mentoring.Mock CQC Inspections - A CQC style inspection, but without the stress! Let’s highlight those concerns before it’s too late.Interim Management - Maternity cover or overseeing a special project, we have talented care managers and directors across the UK.Crisis Management, Independent Investigations & Turnaround - Specialist support from sector-leading consultants during challenging times.Training Workshops & Mentoring - Invest the time in your care and management team to watch them flourish. Let CIA train your team to become the best they can be.Digital Learning – CPD Accredited Courses delivered through engaging videos with certification and CPD credits. Show less

Director Of Operations

• Nov 2020 - May 2021

Head of Business

• Aug 2020 - Nov 2020

Director Of Operations

• Oct 2020 - Present

Be Outstanding care quality software is a research driven, easy to use technology solution for care providers. Mapped against the CQC Key Lines of Enquiry, we take away the guesswork – our published research has identified the types of evidence which the CQC consistently identifies as Outstanding. Our software helps you to clearly demonstrate that your care management, practice, and documentary evidence is in direct alignment with the CQC Outstanding rated services across the country. Be Outstanding software therefore supports you in identifying where to focus your valuable time, the type of evidence most associated with Outstanding services and provides an easy to use database for recording that evidence. Show less

Senior Marketing and Communications Manager

• Mar 2009 - Jul 2020

Management - Directly reporting to the Board of Directors. Management of 1 Marketing Assistant with overall management responsibilities for head office staff and remote agency support workers. Reporting and Analytics - Compiling and distributing financial and statistical management information to Directors and Management Team. Strategic Planning – Create and implement strategies that increase candidates and customers, create efficiencies, and grow revenue. Coordinated execution of multiple projects while managing changing deadlines in an agile work environment. Digital - Manage all social media profiles including engagement/response, analytics, and reporting. Management of WordPress website and blog, Salesforce CRM, Job boards and all marketing platforms and software. Paid Advertising - Continually analysing all advertising platforms, managing PPC budgets and monitoring performance of customer and candidate conversion Internal Marketing, People and HR - Preparation of internal training and onboarding materials, incentives, and communications. Host and present in internal events and assist with meeting planning e.g. Quarterly Breakfast Meetings, Online Live Webinars, Training Workshops to ensure everyone is working symbiotically and in line with company values, vision, and mission. Communications – Research, write and send all Customer, Candidate and Internal blogs and emails. Monitor engagement and developed quarterly content calendar to align with business goals, marketing initiatives and ROI. Implemented multiple email campaigns for various audiences. Brand Ambassador – Rebranded AJ Recruitment and AJ Community Care. Setup and Launch of new company Turro Ltd. Ensuring brand consistency, compliance, integration of messaging across all materials produced and shared through Online and Offline marketing channels. GDPR and Compliance – GDPR officer responsible for the safe processing and storage of data. Ensuring compliance with CQC and REC Regulations Show less

Recruitment Consultant

• Jan 2008 - Feb 2009

Supporting Recruitment Consultants in sourcing candidates for vacancies. Working on the retail team I supported each consultant on a role they needed assistance with, including retained assignments. In May 2008 I began my training to become a consultant. Responsible for building new relationships with clients, negotiating and agreeing terms and conditions, taking briefs on roles, sourcing candidates, interviewing the candidates and managing the whole recruitment process. Supporting Recruitment Consultants in sourcing candidates for vacancies. Working on the retail team I supported each consultant on a role they needed assistance with, including retained assignments. In May 2008 I began my training to become a consultant. Responsible for building new relationships with clients, negotiating and agreeing terms and conditions, taking briefs on roles, sourcing candidates, interviewing the candidates and managing the whole recruitment process.

Emmigration Consultant

• Mar 2006 - Jan 2008

Providing an emigration service to British clients who would like to emigrate to America. The two visa’s I specialised were business based visa’s, these required the client to either purchase an existing operating and qualifying business in the US or start up their own company. If the client chose to purchase an existing business, it was my responsibility to advise the US broker on which company would qualify for a visa i.e. revenue, employees, nature of business. If our client chose to start the own business I would advise them on what business would qualify and set up the business, registering it with the Department of State, creating share certificates, minutes of meetings and creating financial forecasts. I was then responsible for building the petition that is submitted to the London Embassy and guiding the client through the interview process through to the emigration visa been granted. This role also included marketing the business at ‘Emigrate’ and ‘A Place in the Sun’ shows around the country. Key Achievements: 1 100% of my visa applications were granted 2 Incorporated the companies first North Carolina business and achieved successful visa application 3 Worked from the US office based in Orlando Florida 4 Created and introduced an archiving system in the UK office, I then implemented this in the US office and trained staff how to maintain it. Show less

PA to Managing Director and Help Desk Manager

• Mar 2004 - Mar 2006

In this role is as Helpline Manager I was responsible for managing the helpline for customers who had problems with the furniture they had bought. S&C Group Ltd are a furniture manufacture who produce TV stands for some of the worlds largest electronic producers, such as Toshiba, Bush, Sanyo, Sony and major retailers such as Argos and Homebase. Customers who experienced problems such as late delivery, missing parts or just needed advice in setting up the stand would call this line; I would be responsible for dealing with all customers and keeping a record of all calls. I also recorded and analysed the complaints, looking into any trends that occurred. I then fed this information back to directors and manufacturing managers so they could look into the problems and resolve the issues Also PA to the Managing Director, managing diary, arranging travel and accommodation and dealing with all correspondence. Show less