Experience

zLinq

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Major Client Services Manager

  • Sep 2022 - Present



TeleCloud

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Success Manager

  • Mar 2021 - Sep 2022



Windstream

• United States
• Telecommunications
• 700 & Above Employee

• Senior Customer Advocate

  • 2018 - Mar 2021

  Following the acquisition of the MASS Communications brand, I contribute within a department that supports reseller responsibilities across the United States, reporting directly to the Director of Customer Advocacy. Following the acquisition of the MASS Communications brand, I contribute within a department that supports reseller responsibilities across the United States, reporting directly to the Director of Customer Advocacy.



MASS Communications (Acquired by Windstream Enterprise)

• United States
• Telecommunications
• 1 - 100 Employee

• Design Engineer Coordinator

  • Apr 2015 - Mar 2021

  In this high-level role, I interacted with customers regularly post sales to research customer locations and determine the best fit in provider based on the service area. I complied all findings into detailed proposals and managed one direct report, a Coordinator. In this high-level role, I interacted with customers regularly post sales to research customer locations and determine the best fit in provider based on the service area. I complied all findings into detailed proposals and managed one direct report, a Coordinator.



R.E.B Services

• Manager

  • Sep 2014 - Mar 2015

  In this start-up environment, I was onboarded to oversee administrative duties including acquisition of furniture, equipment and systems. In this start-up environment, I was onboarded to oversee administrative duties including acquisition of furniture, equipment and systems.