Medical Administrative Assistant

• May 2022 - Present

Director Of Operations

• Apr 2021 - May 2022

Spearhead operations related to in-house SaaS Platform: SAM Suite.Train managers and agents on technical applications of SAM Suite. Develop SAM Suite proposals to match new client needs and support new clients as they learn the systems.Initialize and customize SAM Suite in line with client expectations and provide high-quality support and troubleshooting for all clients.Regularly connect with users to ensure they are fully utilizing SAM Suite. Utilize JIRA to input support tickets and connect with international developers. Direct regular progress meetings with international developers to set deliverables in line with monthly budgets.Track all subscription payments and update number of users accordingly. Utilize WooCommerce to maintain accurate records of inventory and pricing changes.Overseeing designers through Trello to aid with design of planners. Promote operational success through long-term project management. Screen candidate resumes for job postings and schedule interviews. Show less

Office Administrator & Social Media Coordinator

• Nov 2020 - Apr 2021

Manage office operations through scheduling, maintaining correspondence, and regularly sanitizing communal office spaces.Provide high-quality customer care support and direct clients to the appropriate team members.Monitor SAM Store purchases and process payments, ship and track orders. Monitor office supplies and store inventories to prevent delays in workflow. Visualize important data for weekly decision-making in staff meetings.Use Camtasia to edit podcasts and write podcast titles and descriptions. Promote company podcast through well-developed social media channels. Write and send monthly E-Blasts on KEAP.Assist in website development to promote cohesive media presence. Liaison with production companies for regular media deliverables.Manage office accounting using QuickBooks for bills, invoices, and batching. Act as assistant to executives by syncing SAM planners and calendars, scheduling and confirming appointments, and writing correspondence. Show less

Office & Sales Administrator

• Jun 2020 - Nov 2020

Oversee mechanics payroll and create work orders and service reports. Handle internal marketing responsibilities such as managing social media accounts and weekly flyers while liaising with external marketing companies. Oversee mechanics payroll and create work orders and service reports. Handle internal marketing responsibilities such as managing social media accounts and weekly flyers while liaising with external marketing companies.

Operating Room Assistant

• Jan 2018 - Jun 2020

Efficiently scheduled and acted as a liaison between patients and doctors. Oversee monthly quality audits and daily inventory levels, track reports, identify abnormal findings, and promote daily employee communication. Lead marketing campaign for new minimally invasive procedure.Design and publish monthly newsletter for partners and shareholders.

PACU Nursing Technician

• Jan 2014 - Jan 2018

Prepared patients for surgery and communicated after-care protocols. Provided nurses with communication regarding patient status.Aided scheduling for efficient workflows and reviewed for quality control.

Sales Associate

• Mar 2012 - Jan 2018

Maintained attractive merchandise displays ensuring strategic placement of products to maximize sales. Stock, replenish and organize inventory. Maintained attractive merchandise displays ensuring strategic placement of products to maximize sales. Stock, replenish and organize inventory.