Rachel Hii

Customer Success Associate at Better.co.uk
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • Chinese Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Malay Professional working proficiency
  • Spanish Elementary proficiency

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Credentials

  • LexisLibrary Certification
    LexisNexis
    Jul, 2020
    - Nov, 2024
  • LexisPSL Certification
    LexisNexis
    Jul, 2020
    - Nov, 2024

Experience

    • United Kingdom
    • Financial Services
    • 1 - 100 Employee
    • Customer Success Associate
      • Sep 2022 - Present

    • United Kingdom
    • Law Practice
    • 700 & Above Employee
    • Future Trainee Solicitor
      • Aug 2021 - Present

    • Vacation Scheme
      • Jul 2021 - Aug 2021

    • Malaysia
    • Non-profit Organizations
    • 1 - 100 Employee
    • Core Team Project Executive
      • Jan 2021 - Sep 2022

    • United Kingdom
    • Wholesale
    • 1 - 100 Employee
    • Sales Office Assistant
      • Aug 2021 - Mar 2022

    • United Kingdom
    • Legal Services
    • 1 - 100 Employee
    • Events Director
      • Nov 2020 - Oct 2021

    • United Kingdom
    • Business Consulting and Services
    • 1 - 100 Employee
    • Team Leader - Consulting
      • Sep 2020 - Oct 2021

      worked in teams of 5 with the founder of startup company, Kanya London to create a marketing strategy and shipping-cost solution. I worked remotely with team diverse members in different timezones in a time-pressured Innovation Challenge to interview the founder, discuss problem statement, brainstorm solutions and strategies, research, create a presentation and present it to the founder all in one day. Led a team of 3 in advising The Human Entrepreneur on increasing its community engagement, avenues for monetising its mentorship platform, potential revenue streams and creating value for its members. Chosen by the startup founder as Winner of the Innovation Challenge. Show less

    • United Kingdom
    • Law Practice
    • 700 & Above Employee
    • Vacation Scheme
      • Jun 2021 - Jul 2021

    • United Kingdom
    • Law Practice
    • 700 & Above Employee
    • Innovation Open Day
      • Nov 2020 - Nov 2020

    • United Kingdom
    • Legal Services
    • 700 & Above Employee
    • ACCEPT Conference
      • Nov 2020 - Nov 2020

    • United Kingdom
    • Law Practice
    • 700 & Above Employee
    • An Evening with Ashurst
      • Oct 2020 - Oct 2020

  • Sia, Alvin Wong & Partners
    • Miri, Sarawak, Malaysia
    • Legal Intern
      • Jul 2020 - Oct 2020

      Conducted legal research on various topics concerning conveyancing, company law, insolvency law, wills, and land law. ● Analysed agreements to ensure protection of clients’ rights and compliance with the law. ● Took on and completed unfamiliar tasks in various areas of law. ● Gained new understanding of different practice areas ● Obtained and applied valuable feedback and guidance from Partner. ● Drafted letters to clients Conducted legal research on various topics concerning conveyancing, company law, insolvency law, wills, and land law. ● Analysed agreements to ensure protection of clients’ rights and compliance with the law. ● Took on and completed unfamiliar tasks in various areas of law. ● Gained new understanding of different practice areas ● Obtained and applied valuable feedback and guidance from Partner. ● Drafted letters to clients

    • United States
    • Law Practice
    • 700 & Above Employee
    • Open Day
      • Sep 2020 - Sep 2020

      Attended the General Open Day remotely in Sept 2020 where i participated in an M&A Workshop, an interactive Negotiation Exercise and a Panel discussion with several Baker McKenzie associates. Attended the General Open Day remotely in Sept 2020 where i participated in an M&A Workshop, an interactive Negotiation Exercise and a Panel discussion with several Baker McKenzie associates.

    • United States
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Legal Intern
      • Jul 2020 - Aug 2020

    • United Kingdom
    • Staffing and Recruiting
    • 700 & Above Employee
    • Bright Network Commercial Law Virtual Internship
      • Jul 2020 - Jul 2020

    • Bright Network Technology Internship Experience
      • Jul 2020 - Jul 2020

    • Bright Network Business, Operations and Marketing Internship Experience
      • Jul 2020 - Jul 2020

    • Bright Network Consulting Internship Experience
      • Jul 2020 - Jul 2020

    • United Kingdom
    • Legal Services
    • 1 - 100 Employee
    • Student Lab Summer Intern
      • Jul 2020 - Jul 2020

    • United Kingdom
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Legal Cheek Virtual Vacation Scheme
      • Jun 2020 - Jun 2020

  • Zi's cafe
    • Cardiff, Wales, United Kingdom
    • Head Waiter
      • Aug 2019 - Mar 2020

      Worked during term-time ● Trained and managed a small team of wait staff, offering support and guidance to increase service efficiency. ● Managed and coordinated kitchen orders and delivery routes for multiple online food delivery services such as JustEat, HungryPanda and Zi’s online website. ● Dealt with customer concerns directly in a polite and professional manner. ● planned and executed parties for more than 40 guests, including coordinating menus and preparing tables. Worked during term-time ● Trained and managed a small team of wait staff, offering support and guidance to increase service efficiency. ● Managed and coordinated kitchen orders and delivery routes for multiple online food delivery services such as JustEat, HungryPanda and Zi’s online website. ● Dealt with customer concerns directly in a polite and professional manner. ● planned and executed parties for more than 40 guests, including coordinating menus and preparing tables.

  • Riverside Advice, Cardiff
    • Cardiff, Wales, United Kingdom
    • Legal Intern
      • Oct 2019 - Nov 2019

      ● Provided legal administrative support for Riverside Advice in processing large numbers of applications for the Welsh Government Warm Homes NEST Scheme. ● Dealt with issues and uncertainties that arose with minimal supervision. ● Monitored multiple applications at once and ensured follow-up contact with applicants regarding any issues with their applications ● Delivered an exceptional level of service to each applicant by practicing empathetic listening and answering any questions that arose in a sensitive and respectful manner. ● Met daily targets by making 20 to 30 calls daily to follow up on applications. Show less

Education

  • The University of Law
    LLM SQE 1&2, Law
    2022 - 2023
  • Cardiff University / Prifysgol Caerdydd
    Bachelor of Laws - LLB, Law
    2018 - 2021
  • Brickfields Asia College
    Law LLB UK Degree Transfer Programme, Law (First Year)
    2017 - 2018
  • Sunway College
    Cambridge International Examinations AS and A levels, Economics A* ; Mathematics A* ; Psychology A*
    2016 - 2017

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