Experience

Hennessey LLC

• United Arab Emirates
• Construction
• 1 - 100 Employee

• Operations Manager

  • Nov 2013 - Present

  Operations • Project coordinator • In charge of pre-qualification • Company payment management • Procurement • Recommendation, implementation and support of new and best practices. • ISO management – monitoring QA/QC and HSE • Monitoring snagging and DLP • Recruitment • Manage company web development and SEO • CSR • Company branding Divisional Manager at Hennessey Pools and Landscaping Division • Manage the continual improvement of daily operations. • Internal payment management. • Manage division structure. • In charge of recruitment. • Recommendation and implementation of new and best practices. • Worked with team to increase client base of Pools and Landscaping Division. • Bringing in new additional works such as swimming pool installation, landscaping works, joinery • Handling complaints of existing pools and landscaping clients Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Sales

  • Oct 2012 - Oct 2013

  • Worked with HSBC Banking Group at Middle East Flagship Branch following take-over of Lloyds Banking Group. • I worked through the transition from bank-to-bank, managing customers through this change. • Managed the accounts of Mass Market, Advance and Premier customers. • Assisting previous Lloyds TSB customers in making the transition to HSBC customers and adapt to the new banking services, applications, savings and investments. • Worked with colleagues from Lloyds TSB and new HSBC colleagues to ensure the transition was as smooth as possible for all involved. Show less



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Sales

  • May 2010 - Oct 2012

  • Worked in Head Office, Jumeirah, and Arabian Ranches & Mirdiff branches • Achieved ‘Strong/Top Performer’ rating in my end of year rating with LTSB for each year. • Engagement Survey Champion; responsible for relaying staff feedback and satisfaction to Senior Branch Manager at quarterly meeting. • Consistently achieved targets every quarter (Q2 in 2011, able to achieve 200%) despite working in branches (Arabian Ranch/Mirdiff) with very low customer footfall, demonstrating ability to achieve within challenging situation/work environment. • Worked in Jumeirah branch during migration of Lloyds TSB to HSBC. Dealt with customer queries regarding the changeover of account and account tools in February 2013. • Following the takeover by HSBC, I continued within a similar role and also worked through the transition from bank-to-bank, managing customers through this change. Show less