Experience

DocLink by Altec

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Associate

  • Nov 2022 - Present

  - SAAS and Perpetual Software Sales/ Customer Service/ Product Education- Call on customer base to secure subscription (SAAS) and maintenance renewals- Host and present at all customer facing product webinars- Sell cloud migration to perpetual DocLink customers- Sell add-on modules when a particular need for said add-on is uncovered during a Business Process Review- Advocate for DocLink's web based client- Plan and coordinate customer ERP changes and corresponding DocLink updates- Maintain customer database (contacts, software versions, and partners associated)- Communicate account changes with Customer Success Manager Show less

• Business Development Representative

  • Jan 2022 - Nov 2022

  - Achieve individual sales targets.- Include hands-on sales development tasks.- Follow up on inbound marketing leads and identify qualified opportunities.- Be responsible for educating and developing prospects for the sales team.- Call prospects generated by variety of outside sources.- Set appointments for the sales team when a lead reaches a qualified stage.- Drive attendance for webinars and live seminars.- Collaborate with sales and marketing team members on strategic sales approach.- Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in CRM application. Show less



Billabong

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Store Manager

  • Aug 2019 - Jan 2022

  - Supervise staff & operations - Set and track sales & operational goals- Demonstrate enthusiasm for company brands and provide a welcoming, positive and efficient experience for customers- Managing product inventory levels and reporting on sell-through

• Lead Supervisor

  • Jan 2019 - Sep 2019

  - Managing daily operations such as opening/closing the store - Setting up visual merchandising displays and maintaining brand aesthetic throughout the store.- Assist customers and ensure a positive in-store experience- Supervise staff & operations

• Product Development Intern

  • Jan 2018 - Jan 2019

  - Prepare samples for merchandising meetings, fittings, and presentations- Learn inventory control and purchasing system- Participate in team meetings and gain exposure to cross-functional business units- Assist design associates with day-to-day responsibilities