Rachel Yong Zhi Han
Front Office Agent at Pullman Dubai Jumeirah Lakes Towers- Claim this Profile
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German -
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Cantonese -
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Malay -
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Chinese -
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English -
Topline Score
Bio
Credentials
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Managing Your Personal Investments
LinkedInNov, 2020- Oct, 2024 -
Understanding Capital Markets
LinkedInNov, 2020- Oct, 2024 -
Customer Service Mastery: Delight Every Customer
LinkedInOct, 2020- Oct, 2024 -
Customer Service: Creating Customer Value
LinkedInOct, 2020- Oct, 2024 -
Customer Service: Handling Abusive Customers
LinkedInOct, 2020- Oct, 2024 -
Finance Foundations: Risk Management
LinkedInOct, 2020- Oct, 2024
Experience
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Pullman Dubai Jumeirah Lakes Towers
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United Arab Emirates
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Hospitality
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1 - 100 Employee
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Front Office Agent
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Mar 2021 - Present
•Performed guests check-in and check –out, room assignments in accordance with brand standard •Provided guests with information regarding hotel services, local events and attractions •Processed all credit card and cash payment; verified the correct charges are posted to the corresponding guest folio and completed cashier and closing report •Resolved guest complaints and concerns by listening and responding effectively and followed up to assure satisfaction •Performed guests check-in and check –out, room assignments in accordance with brand standard •Provided guests with information regarding hotel services, local events and attractions •Processed all credit card and cash payment; verified the correct charges are posted to the corresponding guest folio and completed cashier and closing report •Resolved guest complaints and concerns by listening and responding effectively and followed up to assure satisfaction
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Front Desk Receptionist
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Aug 2020 - Jan 2021
• Welcomed and directed visitors to the appropriate staff member and office • Assisted the HR team with payroll process and performed ad-hoc administration duties • Monitored and ordered office supply inventories, and being careful to adhere to budgeting practices • Welcomed and directed visitors to the appropriate staff member and office • Assisted the HR team with payroll process and performed ad-hoc administration duties • Monitored and ordered office supply inventories, and being careful to adhere to budgeting practices
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Swiss Rigi House
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Lucerne, Switzerland
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Food & Beverage and Reception Intern
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Aug 2019 - Feb 2020
•Answered telephone, recorded and confirmed room and table reservation in appropriate etiquettes •Maintained high standard customer service while multitasking and assisting with guests arrival •Coordinated with kitchen staff and tour leader regarding customer dietary needs and special requests •Upselling menu special by offering suggestions and providing customer with knowledge of daily special •Answered telephone, recorded and confirmed room and table reservation in appropriate etiquettes •Maintained high standard customer service while multitasking and assisting with guests arrival •Coordinated with kitchen staff and tour leader regarding customer dietary needs and special requests •Upselling menu special by offering suggestions and providing customer with knowledge of daily special
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Le Meridien Kota Kinabalu
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Malaysia
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Hospitality
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1 - 100 Employee
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Human Resources Intern
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Aug 2017 - Jan 2018
•Participated in organizing staff engagement activities and career days •Assisted in new employee onboarding process •Updated employee records and database internally •Supported the HR manager with payroll process and performed ad-hoc administration duties •Participated in organizing staff engagement activities and career days •Assisted in new employee onboarding process •Updated employee records and database internally •Supported the HR manager with payroll process and performed ad-hoc administration duties
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Le Meridien Kota Kinabalu
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Malaysia
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Hospitality
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1 - 100 Employee
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Food And Beverage Intern
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May 2016 - Jul 2016
• Greeted guests in a friendly and courteous manner and escorted them to the table• Supported the operation of seasonal Ramadhan buffet up to 500 pax• Explained menu and assist guest when they required suggestion
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Kitchen Intern
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Mar 2016 - May 2016
• Received training to assist chefs in live cooking stations• Cleaned and maintained kitchen work areas while practicing good safety, sanitation and organizational skills
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Housekeeping Intern
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Jan 2016 - Mar 2016
• Able to complete all tasks within time limitation which included cleaning 15 rooms per morning shift• Performed any combination of light cleaning duties to maintain hotel in a clean and orderly manner
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Education
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2019 - 2020
BHMS Business & Hotel Management School
Bachelor of Arts - BA, Hospitality Administration/Management -
2015 - 2017
INTI International University & Colleges
Diploma in Hotel Management (Work-based Learning), Hospitality Administration/Management
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