Experience

Future Directions CIC

• Mental Health Care
• 100 - 200 Employee

• Quality Coordinator

  • Jun 2019 - Present

  Preparation of Monthly Governance KPI reports for the Board of Directors.Analysis and Feedback of Governance InformationFacilitation and Management of the internal Audit Calendar.Minuting of Monthly Governance Meeting.

• Assistant Service Development Manager

  • Jul 2014 - Jun 2019

  Collation and analysis of governance and training information and preparation of performance data and report for presentation to the board of directors. Co-ordination and management of audits, social auditing.



Calderstones Partnership NHS Foundation Trust

• Hospitals and Health Care
• 1 - 100 Employee

• Administration Assistant

  • Apr 2010 - Jun 2014

  General Admin duties including taking and typing meeting minutes, reception duties, typing letters, mail merges.

• Support Worker

  • Sep 2008 - Apr 2010

  Supporting adults with Learning Disabilities\Mental Health Issues\Challenging Behaviour in their own homes to access their local communities and live fulfilling, meaningful lives.



Samaritans

• United Kingdom
• Non-profit Organization Management
• 500 - 600 Employee

• Telephone Helper

  • Apr 2007 - May 2008

  Voluntary position providing support to people in distress and despair including suicide over the telephone and by e-mail. Voluntary position providing support to people in distress and despair including suicide over the telephone and by e-mail.



CLERICAL MEDICAL INVESTMENT FUND MANAGERS LIMITED

• Financial Services

• Sales Support Administrator

  • Jul 2003 - May 2008

  Preparing financial quotations for investment products in response to Financial Advisor requests. Negotiating timescales, building relationships, customer service, prioritising workload, working to deadlines, resilience. Preparing financial quotations for investment products in response to Financial Advisor requests. Negotiating timescales, building relationships, customer service, prioritising workload, working to deadlines, resilience.



Prudential UK

• United Kingdom
• Financial Services
• 700 & Above Employee

• Quote Team Member

  • Sep 2002 - May 2003

  Processing quotes over the phone on a range of financial products for members of the public and Financial Advisers accurately and efficiently. Working to deadlines, customer service, written and verbal communication skills, problem solving, time management, teamwork, resilience. Processing quotes over the phone on a range of financial products for members of the public and Financial Advisers accurately and efficiently. Working to deadlines, customer service, written and verbal communication skills, problem solving, time management, teamwork, resilience.



St James's Place Wealth Management

• Stirling, Scotland, United Kingdom

• New Business Processor/ Communication Team

  • Jan 2001 - Sep 2002

  Answering calls from Financial Advisers, account managers and the public about ISAs and Unit Trusts. Providing valuations, liasing with processing teams, solving problems and complaints. Providing excellent customer service, taking ownership of problems, resilience, IT skills. Processing new applications for ISAs and Unit Trust Investments. Time management, accuracy and efficiency, working to deadlines, effective time management skills, teamwork. Answering calls from Financial Advisers, account managers and the public about ISAs and Unit Trusts. Providing valuations, liasing with processing teams, solving problems and complaints. Providing excellent customer service, taking ownership of problems, resilience, IT skills. Processing new applications for ISAs and Unit Trust Investments. Time management, accuracy and efficiency, working to deadlines, effective time management skills, teamwork.



Lloyd Shoe Co Limited

• United Kingdom
• Retail
• 1 - 100 Employee

• Concessions Manager

  • May 2000 - Jan 2001

  Running a shoe concession in a high street fashion store. Stock management, stocktaking, merchandising, customer service, team working, face to face communication, time management, working on own initiative. Running a shoe concession in a high street fashion store. Stock management, stocktaking, merchandising, customer service, team working, face to face communication, time management, working on own initiative.