Experience

Total Solutions, Inc.

• United States
• Accounting
• 1 - 100 Employee

• Marketing Coordinator

  • May 2019 - Present



Augustana College

• United States
• Higher Education
• 500 - 600 Employee

• Adjunct Professor of Voice

  • Sep 2017 - Present



RCV Music Studio

• Owner

  • Jan 2016 - Present

  Private voice studio. Private voice studio.



Carpentier Mitchell Goddard

• United States
• Accounting
• 1 - 100 Employee

• Administrative Professional

  • Jun 2017 - May 2019

  - Edit financial statements and other key documents related to audits - Assemble tax returns and audit copies for client review - Organize individual and organizational files - Edit financial statements and other key documents related to audits - Assemble tax returns and audit copies for client review - Organize individual and organizational files



Coram Deo Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Administrative Assistant to the Senior Pastor

  • Nov 2015 - Jun 2017

  • Prepare weekend PowerPoint presentations• Manage the Senior Pastor’s schedule and calendar• Answer and screen incoming calls • Read and screen incoming mail and emails• Compose and produce routine and requested mail/email correspondence • Prepare expense reports, printed materials, and copies as needed • Procure books, magazines, articles, research data, and other materials needed • Assist the Senior Pastor in obtaining various materials for Elders and Deacons• Assist with and manage the Senior Pastor’s budget• Order and obtain meals for Elder meetings• Manage travel arrangements and event registrations • Plan and manage events and conferences as directed • Work with the graphics team to realize and procure designs and projects as requested



Health Care Compliance Association (HCCA)

• United States
• Non-profit Organization Management
• 400 - 500 Employee

• Member Services Team Member

  • Feb 2014 - Nov 2015

  Provided customer support for both domestic and international members of HCCA & SCCE. Assisted with website troubleshooting, group registrations, membership accounts, etc. Worked primarily with Web Conference registrations, product orders, and shipping. • Negotiated domestic and international shipping contracts for FedEx.• Created and integrated an inventory system for Event Planners, Exhibitors, and product shipments. • Led webinar registrations, web conference subscriptions, and creation of webinar recordings for distribution.• Developed and integrated a new web conference subscription system that included account notifications, status updates and introductory welcome emails.• Managed orders and distribution for the annual Compliance & Ethics Week line of products.• Frequently updated the in-house database to reflect new products, prices & events.



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Aug 2012 - Sep 2013

  Provided Customer Service to Café customers, and later Music/DVD department guests. Daily tasks included pulling fresh inventory for the café, inputting new items into the Music/DVD database. • Assisted with the restructuring of the Music/DVD department, including strategic placement on merchandise displays to optimize customer exposure. • Constructed/Updated displays weekly to keep merchandise fresh for returning guests. • Directed monthly ‘change-over’ of Music/DVD department, which required full sweep, removal, and replacement of the department.• Trained new Café employees



University of Minnesota

• United States
• Higher Education
• 700 & Above Employee

• Customer Service Representative

  • Aug 2009 - May 2012

  Provided specialized customer service as it related to the purchase, return, exchange, and handling of merchandise. Handled phone calls from customers, answering a variety of questions as they related to the goods and services of the store.• Improved the quality of front desk service by assisting in the training and acclimation of new employees.• Worked intensely with a variety of computer programs. • Worked with Soft Good, Gift, Textbook, and Medical departments to assure Customer Satisfaction.



Minnesota Opera

• United States
• Performing Arts
• 1 - 100 Employee

• Education Deptartment Intern

  • Jun 2011 - Aug 2011

  Provided assistance to the head of the education department through administrative abilities. Worked intensively with the Opera Summer Camp, leading the high school campers in their research and studies. • Responsible for structuring handouts for students and programs for performances. • Directed organization of music and information for students and instrumentalists. • Created research reference materials for the students. Provided assistance to the head of the education department through administrative abilities. Worked intensively with the Opera Summer Camp, leading the high school campers in their research and studies. • Responsible for structuring handouts for students and programs for performances. • Directed organization of music and information for students and instrumentalists. • Created research reference materials for the students.