Rachel Um
Director, Learning and Teaching Nexus at NYU School of Professional Studies- Claim this Profile
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English Native or bilingual proficiency
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Korean Native or bilingual proficiency
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Japanese Limited working proficiency
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French Elementary proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Steve Peters
Rachel's technical skills in developing and implementing on-line curricula and courses at the university level are without question impressive, but her real strength is in her ability to lead development and delivery teams in the production of one of the highest quality learning environments I have seen or in which I have participated. Her skills in organization, time management, communication, and working with a diverse group of people makes her invaluable as either a leader or a team member. Although her title is Sr. Instructional Designer, her responsibilities and capabilities far exceed that role...Rachel manages both new course development and administration of existing courses at the institution level and is key to the quality of the entire on-line program. Her work ethic and congenial personality make working with Rachel a pleasure.
Mrunal B
It gave me immense pleasure working with Rachel and developing an engaging project for - Roads and Transport Authority for Dubai (RTA). I found Rachel always communicative and considerate to adapt the innovative ideas to make the content interactive and attractive with engaging visuals. She worked as the project manager and demonstrated excellent leadership skills and morale.
Steve Peters
Rachel's technical skills in developing and implementing on-line curricula and courses at the university level are without question impressive, but her real strength is in her ability to lead development and delivery teams in the production of one of the highest quality learning environments I have seen or in which I have participated. Her skills in organization, time management, communication, and working with a diverse group of people makes her invaluable as either a leader or a team member. Although her title is Sr. Instructional Designer, her responsibilities and capabilities far exceed that role...Rachel manages both new course development and administration of existing courses at the institution level and is key to the quality of the entire on-line program. Her work ethic and congenial personality make working with Rachel a pleasure.
Mrunal B
It gave me immense pleasure working with Rachel and developing an engaging project for - Roads and Transport Authority for Dubai (RTA). I found Rachel always communicative and considerate to adapt the innovative ideas to make the content interactive and attractive with engaging visuals. She worked as the project manager and demonstrated excellent leadership skills and morale.
Steve Peters
Rachel's technical skills in developing and implementing on-line curricula and courses at the university level are without question impressive, but her real strength is in her ability to lead development and delivery teams in the production of one of the highest quality learning environments I have seen or in which I have participated. Her skills in organization, time management, communication, and working with a diverse group of people makes her invaluable as either a leader or a team member. Although her title is Sr. Instructional Designer, her responsibilities and capabilities far exceed that role...Rachel manages both new course development and administration of existing courses at the institution level and is key to the quality of the entire on-line program. Her work ethic and congenial personality make working with Rachel a pleasure.
Mrunal B
It gave me immense pleasure working with Rachel and developing an engaging project for - Roads and Transport Authority for Dubai (RTA). I found Rachel always communicative and considerate to adapt the innovative ideas to make the content interactive and attractive with engaging visuals. She worked as the project manager and demonstrated excellent leadership skills and morale.
Steve Peters
Rachel's technical skills in developing and implementing on-line curricula and courses at the university level are without question impressive, but her real strength is in her ability to lead development and delivery teams in the production of one of the highest quality learning environments I have seen or in which I have participated. Her skills in organization, time management, communication, and working with a diverse group of people makes her invaluable as either a leader or a team member. Although her title is Sr. Instructional Designer, her responsibilities and capabilities far exceed that role...Rachel manages both new course development and administration of existing courses at the institution level and is key to the quality of the entire on-line program. Her work ethic and congenial personality make working with Rachel a pleasure.
Mrunal B
It gave me immense pleasure working with Rachel and developing an engaging project for - Roads and Transport Authority for Dubai (RTA). I found Rachel always communicative and considerate to adapt the innovative ideas to make the content interactive and attractive with engaging visuals. She worked as the project manager and demonstrated excellent leadership skills and morale.
Credentials
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Designing Your Online Course
QM Quality MattersDec, 2019- Oct, 2024 -
Applying the QM Rubric
QM Quality MattersMar, 2019- Oct, 2024
Experience
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NYU School of Professional Studies
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United States
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Higher Education
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200 - 300 Employee
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Director, Learning and Teaching Nexus
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Jul 2022 - Present
Director of Operations and Learning Director of Operations and Learning
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Fordham University
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United States
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Higher Education
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700 & Above Employee
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Director of Online Learning
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May 2019 - Jul 2022
- Directing and implementing the full range of activities and duties necessary for the operation and ongoing development of online learning initiatives and programs associated with the Graduate School of Education (GSE). - Giving consultation to and working closely with the Dean and administrative staff of GSE, Provost Office, the Office of Admissions, faculty, the Fordham Learning Technology Committee, and a variety of University administrators and departments for the purposes of providing effective technology-based learning solutions. - Supervising outside of GSE resources including an OPM (Online Program Manager) company. - Planning and leading of the transition away from GSE’s OPM partnership and setting up a fully in-house online learning operating system/workflow including Admissions, Marketing, Student Success, and Course Delivery. - Development and delivery of orientations and professional development resources for GSE faculty and students including: webinars, orientations, handbooks, guides, rubrics, BB community sites, etc. - Expanding the Online Learning Team’s role in the GSE and the University by successfully providing various educational solutions (codified policies and procedures, website, webinars, newsletters, templates, self-checklist, best practice interview, etc.) for Course Continuity, Transition from Blackboard Classic to Ultra, and developing new online programs. Show less
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Antioch University
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United States
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Higher Education
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100 - 200 Employee
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Director of Learning Technology
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Dec 2013 - May 2019
• Designing and developing new online undergraduate and graduate degree programs that include six majors – Liberal Studies/ Creative Writing and Literature, Management, Human Services and Administration, Sustainability, Health and Wellness, and Humanities. • Managing instructional design functions with an emphasis on the development and revision of Antioch University curricular products in a 100% online learning environment. • Give consultation to faculty to plan and improve instructional delivery, including content development, instructional content design, evaluation of delivery methods, test design, methods assessment, planning, and student assessment. • Collaborate with academic directors and program administration on curriculum development, course scheduling, orientation, student services/resources, and other resources that support the program. • Provide expertise and training to faculty in web technologies, course management system, and online best practice. • Assist in the evaluation of relevant third-party content options from publishers, vendors, and e-learning consultants. Research and identify emerging educational and instructional technologies that can bring innovative and creative approaches to the design of online courses. • Collaborate with information technology services (ITS) and course delivery partner on the administration of the course management system Show less
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The New York Times
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United States
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Newspaper Publishing
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700 & Above Employee
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Senior Education Manager/ Senior Instructional Designer
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May 2010 - Aug 2013
News Services • Strategic planning on the New York Times education initiatives Knowledge Network • Managing Instructional Design Team to provide Learning solutions: content and needs analysis, design, development, delivery, and evaluation. • Providing consultation for using instructional strategies and technology for journalists, faculty members and academic organizations. • Managing online programs and educational events using Epsilen, a learning management system. News Services • Strategic planning on the New York Times education initiatives Knowledge Network • Managing Instructional Design Team to provide Learning solutions: content and needs analysis, design, development, delivery, and evaluation. • Providing consultation for using instructional strategies and technology for journalists, faculty members and academic organizations. • Managing online programs and educational events using Epsilen, a learning management system.
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Infor CERTPOINT
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United States
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E-learning
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1 - 100 Employee
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Manager, Content Solutions Group
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Sep 2007 - Jun 2010
• Project Management of eLearning course development including managing development team and outsourced vendors. • Designing and developing creative, interactive, and customized eLearning courses. • Engaging in all states of the online course and content creation process, including interacting with CERTPOINT systems clients and subject-matter experts. • Educating CERTPOINT systems sales team and external clients about instructional design. • Collaborating on cross-functional CERTPOINT systems product and business development initiatives. • Major target clients for delivering customized training and instructor training: Black and Decker, CTCA Cancer Treatment Hospitals, Estee Lauder, Honda Motor Europe, Toyota Motor Europe, Popeyes, Rustoleum, NUCOR, Milwaukee TTI, Sonic, Richemont, UAE Emirate Driving College, VideoJet Show less
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New York University
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Higher Education
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700 & Above Employee
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Graduate Assistant, Instructional Designer
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Jul 2005 - Aug 2007
Faculty Technology Services (FTS) • Provided consultation in using technology to NYU faculty & academic organizations. • Designed & developed academic information systems on the web. • Conducted usability test and customized system interface & content. • Major Projects involved: - NYU Faculty Digital Archive - Margaret Sanger Papers Project, Dept. of History - FTS website under ITS (Information Technology Services) web site - Aphrodisias Database, Institute of Fine Arts - Ramlila Image Database, Dept. of Performance Studies - Painted Memories Database, Dept. of Performance Studies - Support NYU Digital Studio Show less
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Motorola Mobility (a Lenovo Company)
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Project Manager, Instructional Designer
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Feb 1998 - Jan 2000
Consulting and Training Services in North Asia [Project Manager/ Instructional Designer] • Managed and facilitated Six Sigma consulting & training projects for top Korean companies such as Samsung and LG. • Managed curriculum & training development projects for KTF (Korea Telecom Freetel), a Korean telecommunication company. • Co-designed and developed general consulting process mapping. • Customized and developed training materials for target customers. • Worked closely with senior consultants of Motorola from various business sectors. [Instructional Designer] • Designed a training course, ‘New Employee Orientation (NEO) II’ for all new employees of Motorola in Korea. The course was developed for blended learning which includes a self-faced web based information session and two day in-class orientation. • Designed series of TPM (Total Quality Management) and Six Sigma training courses for operators in Motorola Semiconductor plants. • Designed evaluation using Kirkpatrick’s 4 level evaluation system. • Created an Instructional video for 5S, a quality management course. • Co-designed and developed a training facility operation system with Motorola Software Business team • Managed internal MU website and training-database system. Show less
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Education
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2004 - 2008
New York University
Doctor of Philosophy (Ph.D.), Educational Communication and Technology -
NYU Steinhardt School of Culture, Education, and Human Development
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Ewha Womans University
M.A, Educational Technology -
Ewha Womans University
B.A, Educational Technology
Community
