Associate Customer Success Manager

• Aug 2018 - Present

• Actively monitor customers’ progress on the platform• Categorize customers by their stage in the customer lifecycle• Identify growth opportunities (upsell, cross-sell, win-back)• Demonstrate product expertise through interactions with customers• Provide personalized training sessions on the best strategies implemented by our mostsuccessful customers• Engage customers via email, phone calls, and presentations to help them become moresuccessful• Conduct product demonstrations and training sessions to improve user adoption• You’ll be trained on software such as Salesforce, Clearslide, ChurnZero, and more so youcan improve customer engagement and experiences.

Waitress

• Jun 2017 - Present

I deliver exceptional, friendly, and fast service while answering any questions about menu selections and make recommendations when requested. In addition, I accurately reorder orders and partner with team members to serve food and beverages that exceeded guests’ expectations. I appropriately suggest additional items to customers to increase restaurant sales and communicate with kitchen staff regarding customer(s) allergies, dietary needs, and other special requests. I skillfully anticipated and addressed guests’ service needs.

Special Education Associate

• Aug 2014 - Jul 2018

One-on-one Camp Counselor

• May 2014 - May 2016

I was responsible for specific camper(s) with a variety of disabilities. I assisted integrating the individuals into all activities alongside their typical developing peers at Camp CHI in Lake Delton, WI. In addition, I assisted with daily functioning skills, such as toileting and bathing, when needed. I was responsible for specific camper(s) with a variety of disabilities. I assisted integrating the individuals into all activities alongside their typical developing peers at Camp CHI in Lake Delton, WI. In addition, I assisted with daily functioning skills, such as toileting and bathing, when needed.

Camp Counselor

• Jul 2010 - Jul 2013

I designed and planned camp activities to be conducted for the children – Implemented the daily schedule, directed and supervised children in spontaneous/planned activities. I provided a positive attitude and enthusiasm when working with my campers earning their trust and making their everyday at camp worthwhile. I designed and planned camp activities to be conducted for the children – Implemented the daily schedule, directed and supervised children in spontaneous/planned activities. I provided a positive attitude and enthusiasm when working with my campers earning their trust and making their everyday at camp worthwhile.