Product Owner

• Mar 2023 - Present

Customer Success Manager, DK market responsible

• Jun 2021 - Jun 2022

• Supported the planning, coordination and delivery of cross-functional time-sensitive change project; defining and implementing a new payout-flow to est. 800 users. • Responsible for project communication with VIP and enterprise customers. • Successfully established and managed relationships with DK customers - Favrit is one of Norway’s leading ordering and payment solution in the hospitality industry. • Supported the planning, coordination and delivery of cross-functional time-sensitive change project; defining and implementing a new payout-flow to est. 800 users. • Responsible for project communication with VIP and enterprise customers. • Successfully established and managed relationships with DK customers - Favrit is one of Norway’s leading ordering and payment solution in the hospitality industry.

Project Manager, Product Owner, Business Consultant

• Sep 2017 - Jun 2021

• Successfully planned, estimated and delivered 10+ complex projects and customer sprints including data migrations, process improvements and automations, CRs and bugs • Led several impactful change initiatives in the form of digital transformations across industries • Prioritized and managed multiple product backlogs simultaneously • Accustomed at managing virtual teams and projects with high level of ambiguity • Achieved thorough understanding of business needs. Adept at communicating these and representing the customer internally • Gained solid experience with both Agile and Waterfall methods through customer sprints, agile ceremonies and step by step project completion - Exformatics A/S is a danish software company that has developed a Microsoft SharePoint/Office 365 based ECM standard solution for activity and workflow management. The system is easily modified to service the needs of a range of organizations including trusts, member organizations and contractors. Show less

Porter

• Oct 2013 - Aug 2016

• Provided support to internal/external customers (i.e. patients and departments)• Gained hands on experience with operational level hospital management, communication and support to other departments • Delivered a high standard of customer service under pressure

Security Coordinator

• May 2010 - Aug 2016

• Prioritized and coordinated support to internal departments/stakeholders• Mediated between stakeholders, intervened/provided support in critical situations• Delivered IT-support to staff, internal switchboard and was responsible for all alarm and security systems for the hospital and related buildings- Stavanger University Hospital (SUS) is one of Norway's largest hospitals with more than 7500 employees. The main hospital is situated in Stavanger, but it has several clinics and medical centers. SUS is the central hospital of Rogaland county, and the general service area includes an estimated population of more than 330,000 people. Show less

Sales Associate

• Jan 2013 - Apr 2013

• Delivered a high standard of customer service • Increased sales by the above • Cash control; settling cash register - New York based Norwegian brand specialising in luxurious, cool basics collection made entirely out of wool. Pop-up shop. • Delivered a high standard of customer service • Increased sales by the above • Cash control; settling cash register - New York based Norwegian brand specialising in luxurious, cool basics collection made entirely out of wool. Pop-up shop.

Shift Team Leader, Sales Associate

• May 2007 - Feb 2010

• Cash control; settling cash registers, transferring valuables - ca £ 50 000 per day • Inventory and stock management. Forecasting and products replacement • Staff management, responsible for 6-10 people per shift • Customer service internal/external; requests, complaints, problem solving - A Norwegian supermarket chain that offers a wide range of high quality products, with focus on establishing and maintaining a relation to local suppliers; "We have never tried to be the cheapest, but to be the No. 1 in quality" Show less