Experience

MMI Direct

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Analyst

  • Jun 2004 - Present

  Responsible for the normalization and conversion of incoming data files; coding and processing of data processing jobs using Group 1 applications. Additional responsibilities include completion of job instructions to include input/output file names, file sizes, processes run. Other responsibilities include testing any necessary changes to standard processes; assist and support co-workers with production issues and ongoing training. Qualifications for this position include: effective oral and written communication with both internal and external clients; knowledge of applications including List Conversion Parameters, Merge/Purge, Code1, Mailstream Plus, Generalized Select; understanding of USPS regulations; working knowledge of Windows Operating System; working knowledge of Microsoft Outlook, Word and Excel; ability to multitask in a fast paced environment.



Merkle Data Technologies

• Account/Production Analyst

  • Sep 2000 - Nov 2002

  Responsible for contact with client to determine needs and goals. Also responsible for the coding and processing of data processing jobs using the entire suite of Group 1 applications in an IBM DOS/VSE mainframe environment. Additional responsibilities included flow charting project steps; coding of run instructions; providing time and resource estimates; testing any necessary changes to standard processing; writing and maintaining production, project and client documentation; assisting in training of new associates. Qualifications for this position include: effective oral and written communication with both internal and external clients; knowledge of applications including Merge/Purge, Code1, Mailstream Plus, Generalized Select; understanding of USPS regulations; working knowledge of Windows Operating System; working knowledge of Microsoft Outlook, Word and Excel; ability to multitask in a fast paced environment.



Bell Atlantic Telephone Company

• Software Quality Assurance Test Engineer -- Training, Education and Development

  • Feb 2000 - Sep 2000

  Beta and Final Acceptance test educational software, verifying their compliance with Bell Atlantic’s corporate standards and specifications. Preparation of testing schedules and test procedures. Delegation of work to testing team. Documentation of testing results using Aimstep Database v2.0 and/or Microsoft Word. Beta and Final Acceptance test educational software, verifying their compliance with Bell Atlantic’s corporate standards and specifications. Preparation of testing schedules and test procedures. Delegation of work to testing team. Documentation of testing results using Aimstep Database v2.0 and/or Microsoft Word.



Aegon Special Markets Group (known as Transamerica Corporation)

• Business Analyst

  • Dec 1993 - Oct 1999

  Provided problem analysis and system support for 45+ member administration department. Acted as liaison between IT and end user. Resolved production errors. Established user requirements for system enhancements and new system development; including data dictionary, conversion of data, data mapping, data flow and workflow. Developed and implemented testing plans. Resolved any issues found during testing process. Wrote and produced training manuals. Trained end users on use of new systems and any system enhancements. Prepared reports using SQL, COBOL, Dylakor, Microsoft Access, Excel and Word. Familiarity with DB2, CICS, JCL. Project Manager for transfers of third party business to in-house administration. Facilitated meetings with both internal and external clients.

• System Coordinator and Trainer

  • Jan 1991 - Dec 1993

  Responsible for system support of 35+ member claim department. Investigated all reported production problems. Resolved production errors. Provided system training to all levels of department personnel. Provided health contract, claim coding and claim adjudication training. Prepared and updated training materials. Worked as member of conversion team when new claim system was implemented. Maintained Quality Assurance Program.

• Health Claim Reviewer

  • Jan 1986 - Jan 1991

  Developed, implemented and maintained Quality Assurance Program. Reviewed, adjudicated and investigated high limit health claims. Trained new examiners on health contracts, claim coding, claim adjudication and systems. Assisted customers with any health claim questions or complaints.