Experience

Sughrue Mion PLLC

• Law Practice
• 100 - 200 Employee

• Teams Department Coordinator

  • Nov 2006 - Present

  As a Coordinator in our Formalities Department, I process the requests from our clients from preparation and filing of New Patent Applications, Preliminary Amendments, to preparation and filing Information Disclosure Statements in the US Patent & Trademark Office. Also, reporting USPTO Formality Notices and Office Actions timely to our clients. I assist my manager with development of new processes and procedures that improve our workflow and training for new department members. I assist my manager with quality review of all new team members work before it is sent to the attorney for final review and signature. Show less



Woodbridge Animal Hospital

• Veterinary Receptionist

  • May 2004 - Aug 2012

  I handled multiple tasks daily including but not limited to , file maintenance, making appointments for new and exisiting clients, checking in and assessing emergencies and often took on solving various problems form client satisfaction, handling questions regarding their pets and our hospital services. I was able to process a wide range of appointments, from our regular annual exams to Emergency to Boarding check-in's at any given time. I was also responsible for finalizing all billing services at the end of my shift. Show less



Republic Services Recylcing and Trash, Fairfax VA

• Accounts Receivable Specialist/Customer Service Representative and Receptionist

  • Apr 2001 - May 2005

  As a Customer Service Representitive, I handled all types of customer calls, from setting up a new account to customer retention to handleing any missed pick-up's to scheduling special pickups. As a receptionist, I was responsible mainly for data entry for vairous departments as well as recieving guests as well as customers. In Accounts Receiveable, I was responsible for processign all customer payments as well as maintaining records for clients accounts in a timely manor, for our billing cycles. I also, took care of any customer inquiry's (commericial and residental) regarding their payment history or billing inquiries. Show less