Rachel Goode
Operation Sight Program Manager at ASCRS Foundation- Claim this Profile
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Bio
Credentials
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Mental Health First Aid
National Council for Mental WellbeingJan, 2021- Sep, 2024 -
QPR Gatekeeper Instructor
QPR InstituteNov, 2020- Sep, 2024 -
CPI Certification
Crisis Prevention InstituteFeb, 2020- Sep, 2024
Experience
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ASCRS Foundation
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Operation Sight Program Manager
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Mar 2022 - Present
- Responsible for oversight, strategic planning, and administration of Operation Sight – a nationwide domestic charitable cataract surgery program providing surgery to over 1,600 patients annually.- Effectively manage patient outreach and communication, physician referrals, screening applications, matching approved patient cases with the volunteer network, tracking completed volunteer surgeries, and data collection on all activities.- Measure, evaluate, and analyze relevant data to identify gaps in delivery and refine current strategies to create opportunities for increased program impact.- Prepare fact sheets, proposals, grant reports for funders and Foundation leadership.- Experience working with CRM technology such as Salesforce and Blauckbaud/NXT, CMS software such as SiteCore, project management programs such as Click Up, and donor management such as Bloomerang.
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Sertoma Centre, Inc.
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Community Liaison
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Feb 2020 - Mar 2022
- Cultivate and maintain over 400 ongoing community partnerships by executing strategic relationship building, communication, and marketing techniques. - Use recruiting techniques such as social media, Linkedin, and networking to acquire and retain new partners leading to over 300 new beneficial relationships and 10.6% in company growth.- Create, deliver, and present informative trainings of provided services for new clients and partners.- Provide exceptional customer service directly to clients by actively seeking out requested resources and producing results in a timely manner.- Triage communication among the executive team, individual programs, and community partners in an organized manner.- Prioritize tasks to meet deadlines and provide quality service.
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CI Pediatric Therapy Centers
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Intake Coordinator
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Feb 2019 - Jan 2020
- Coach families from the inquiry phone call to the first appointment by providing relevant resources and information, continuous support, and effective service delivery.- Utilize Microsoft Office for data entry and analysis concerning clinic productivity, budget, service utilization, follow-up, and cancellation/reschedule rates. - Identify areas of need using empirical data and implement policy changes and new processes to maximize clinic efficiency.- Knowledge of and exposure to a wide variety of mental health and sensory processing disorders to ensure capable and confident customer service.- Collaborate and triage communication between therapists, clinic manager, team lead, billing team, scheduling team, and families.
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Care Coordinator
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Jun 2018 - Jan 2020
- Create, plan, and implement informative and fun community outreach events effectively strengthening relationships with other providers and the community.- Create and maintain clinic schedule and operations- Use critical thinking and interpersonal skills to solve difficult scenarios with families and staff.- Trained in behavior de-escalation to diffuse difficult client situations. - Maintain HIPPA compliance both physically and electronically.
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Lead Preschool Teacher
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Nov 2017 - Jun 2018
- Developed individualized strategic lesson plans for each child ensuring developmental milestones were met socially, physically, and emotionally.- Utilize assessment tools to compile and organize data for effective data analysis.- Utilize empirical data to create individually tailored lesson plans targeting multiple areas of need with the goal of encouraging the greatest amount of growth.- Expected to work independently and efficiently in a high-stress environment in a calm and professional manner.- Excelled in customer service by resolving any disputes occurring between students, parents, and staff by using effective communication.- Displayed leadership and positive behavior modeling to maintain an encouraging, calm learning environment.
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Carillon Vision Care
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United States
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Medical Practices
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1 - 100 Employee
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Receptionist / Administrative Assistant
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Apr 2017 - Sep 2017
- Managed office tasks such as: phone calls, editing documents, managing chart notes, copying, filing,responding to company email, and other tasks as needed.- Identify, reference, and apply insurance coverage and billing.- Prioritize responsibilities daily and accomplish all tasks in a timely and efficient manner.- Facilitate effective patient flow using the proper callback system - Managed office tasks such as: phone calls, editing documents, managing chart notes, copying, filing,responding to company email, and other tasks as needed.- Identify, reference, and apply insurance coverage and billing.- Prioritize responsibilities daily and accomplish all tasks in a timely and efficient manner.- Facilitate effective patient flow using the proper callback system
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Education
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2012 - 2016
Trinity Christian College
Bachelor of Arts - BA, Social Work -
2009 - 2012
Munster High School
High School Diploma
Community
