Experience

Best Buy Health

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Partner Engagement Manager

  • Nov 2021 - Present

  Acts as a customer service representative to Best Buy Health's business customers while supporting strategic partnerships. Works to maximize customer relationships and consistently deliver exceptional service and support. Takes ownership of customer requests, issues, and daily support needs to help ensure a seamless customer experience Acts as a customer service representative to Best Buy Health's business customers while supporting strategic partnerships. Works to maximize customer relationships and consistently deliver exceptional service and support. Takes ownership of customer requests, issues, and daily support needs to help ensure a seamless customer experience



Critical Signal Technologies (CST)

• Associate Partner Engagement Manager

  • Jan 2018 - Mar 2022

  Acts as a customer service representative to CST’s business customers while supporting strategic partnerships. Works closely with CST’s team of Partner Engagement Managers to maximize customer relationships and consistently deliver exceptional service and support. Takes ownership of customer requests, issues, and daily support needs to help ensure a seamless customer experience

• Care Center Elite Service Specialist

  • Oct 2016 - Jan 2018

  Monitoring incoming emergent and non-emergent medical alarms and phone calls.Train, coach, and assist team members for all performance needs and requirements.Providing care center leadership, identifying areas of concern, and assisting with problem resolution.Proficient at troubleshooting PERS equipment at all levels.

• Care Center Service Specialist

  • May 2013 - Oct 2016

  Answer incoming emergent and non-emergent medical alarms and phone calls.Provide troubleshooting assistance for PERS equipment.