Experience

Fair Housing Center of Central Indiana (FHCCI)
• United States
• Civic and Social Organizations
• 1 - 100 Employee
• Fair Housing Specialist

  • Jun 2021 - Present


TaskRabbit

• United States
• Software Development
• 500 - 600 Employee

• Personal Assistant

  • Jun 2016 - May 2021

  Work with diverse clients all over Indianapolis, providing high quality service and customer satisfaction (100% positive reviews from over 350 client reviews), as well as high return rate for repeat clients. Maintain Elite Tasker status – status granted monthly for completing high standard metrics. Assist clients with personal and professional tasks ranging from home and office organization, administrative projects, special event support, creative projects, landscaping, etc. Work with diverse clients all over Indianapolis, providing high quality service and customer satisfaction (100% positive reviews from over 350 client reviews), as well as high return rate for repeat clients. Maintain Elite Tasker status – status granted monthly for completing high standard metrics. Assist clients with personal and professional tasks ranging from home and office organization, administrative projects, special event support, creative projects, landscaping, etc.



Baylor University

• United States
• Higher Education
• 700 & Above Employee

• Global Mission Leadership/PhD Program Manager

  • Jul 2013 - Aug 2015

  Created and managed project plans and designed and optimized recruitment, application, post admission, orientation, financial aid, travel, and all other operational processes for students. Accurately oversaw the management of approximately $900,000 in scholarships/grants for GML students and $400,000 for PhD students. Insured financial distribution remained in compliance with all IRS grant, scholarship, donor, and university policies and guidelines. Pioneered new university wide financial procedures to maintain compliance with IRS scholarship tax regulations. Facilitated two-week immersive orientation for 9 graduate international students, which included a detailed orientation to navigating various systems (medical/insurance, banking, rental housing, community resources, transportation, etc.). Provided ongoing support and supervision in all aspects of life and academics for the duration of 2 year masters' program, resulting in 100% graduation rate. Successfully advocated with campus insurance system to lower insurance premiums for program participants. Successfully navigated very sensitive medical situations cross-culturally (surgery, emergencies requiring immediate medical attention, as well as ongoing health conditions). Participated in hiring process and training of replacement for both positions before moving to Chicago. Created and maintained Policy and Procedure Manuals for both programs. Show less



City of Waco

• United States
• Government Administration
• 400 - 500 Employee

• HPRP Program Analyst

  • Aug 2009 - May 2012

  Managed the very complex and challenging Homelessness Prevention and Rapid Re-Housing Program (HPRP) grant, which prevented 478 low-income individuals from 173 households from becoming homeless, and rehoused 70 low-income individuals from 26 households. Accurately managed $685,000 budget with no audit findings. Established and supervised the operation of a comprehensive case management process for at-risk clients to optimize housing retention goals. Accurately and in a timely manner submitted all required HUD reporting. Maintained required spending benchmarks and utilized 100% of grant funding. Insured all aspects of grant compliance with proper documentation maintained in case files and department records - income eligibility and certification, program recertification, rent and utility payments, housing inspections, lead based paint certifications, etc. Oversaw the production of tenant right's video and other housing education resources. Monitored one subgrantee recipient and insured compliance with all grant requirements. Conducted and facilitated housing searches and housing inspections in compliance with HUD regulations. Oversaw the creation and implementation of Waco's first web-based housing locator service in collaboration with the Waco Housing Authority and area landlords. Maintained continuous training of staff regarding ever-changing HPRP policies and guidelines. Supervised 4 graduate level interns and 4 employees (who severed as case managers and administrative support) providing ongoing guidance, performance evaluation, and professional development. Planned, conducted outreach, and facilitated Waco's first Replenish conference for case managers. Engaged key stakeholders and served as liaison with federal and local agencies (Social Security Administration, U.S. Department of Housing and Urban Development, U.S. Department of Veteran Affairs, etc.), as well as landlords, community organizations, and utility companies. Show less



Arabic Instruction

• Jordan
• Higher Education

• Student

  • Jan 2006 - Dec 2007

  Engaged in in depth cultural and language exchange with special emphasis on Tunisian dialect. Improved basic reading, writing, and conversational skills. Engaged in in depth cultural and language exchange with special emphasis on Tunisian dialect. Improved basic reading, writing, and conversational skills.



City of Waco, TX

• United States
• Government Administration
• 400 - 500 Employee

• Administrative Assistant - Department of Housing and Community Development

  • Jan 2004 - Oct 2005

  Administered City Lot Sales Program (the processing of selling tax-foreclosed lots to Waco residents). Administratively aided the formation of City of Waco’s 10 Year Initiative to End Chronic Homelessness. Other office duties included leading projects, helping with special events, and servicing customers with information on City programs. Administered City Lot Sales Program (the processing of selling tax-foreclosed lots to Waco residents). Administratively aided the formation of City of Waco’s 10 Year Initiative to End Chronic Homelessness. Other office duties included leading projects, helping with special events, and servicing customers with information on City programs.



Global Advance

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Administrative Assistant to Director of Development

  • 2002 - 2002

  Lead projects, maintained web page, edited monthly newsletter, prepared mailers, organized special events, maintained database of company contacts, served as receptionist, welcomed visitors, made travel arrangements, scheduled meetings for staff members, merchandise orders, etc. Lead projects, maintained web page, edited monthly newsletter, prepared mailers, organized special events, maintained database of company contacts, served as receptionist, welcomed visitors, made travel arrangements, scheduled meetings for staff members, merchandise orders, etc.