Rachel Story
System Administrator at Wyetech, LLC- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Security+
Pearson VUEApr, 2018- Oct, 2024 -
DEVELOPING A SECURITY STRATEGY
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END USER MOBILE DEVICE SECURITY
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END USER SECURITY FUNDAMENTALS
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END USER: SOCIAL ENGINEERING
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End User: Network Security
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FUNDAMENTAL CRYPTOGRAPHY
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INCIDENT MANAGEMENT
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MALWARE FUNDAMENTALS
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NESSUS FUNDAMENTALS
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PRIVILEGED PASSWORD SECURITY
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WEB APP SECURITY FUNDAMENTALS
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Experience
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Wyetech, LLC
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United States
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Software Development
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1 - 100 Employee
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System Administrator
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Dec 2019 - Present
My duties include log analysis, utilizing Kibana for search and visualization, configurations for Linux and Windows, ticket resolution involving configuration; log monitoring and errors; granting specific tool access; answering questions regarding audit and retention, application testing, fundamental scripting in javascript and react, ticket management in JIRA and ServiceNow, monitoring and utilizing nifi for file location, organizing and maintaining a knowledge base and program specific site in Confluence, development and recording of SOPs, monitoring different security plans for compliance and enforcement of compliance, troubleshooting non-compliant security plans, developing and implementing training protocols for new hires.
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ASRC Federal Vistronix
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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System Administrator
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Oct 2018 - Dec 2019
My duties include watchdesk operations, monitoring multiple networks for data flow and connectivity, creation of accounts on multiple networks, identifying and troubleshooting errors and/or lags in dataflow, identifying necessary files in MySql and ensuring that they had been loaded properly into the database, the manual loading of files into the database, reporting outages to the customer at regular intervals until the outages resolve, Linux administration, the creation and resolution of tickets in JIRA, reporting any outages or issues to the other teams via passdown logs, and the administration of virtual machine environments.
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Plex LLC
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United States
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Information Technology & Services
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1 - 100 Employee
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Information Technology Specialist II
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Aug 2018 - Oct 2018
My duties included ensuring the scheduling and connections of teleconferences, monitoring inboxes and JIRA Ticketing systems for tickets, performing resolutions and escalations as required, monitoring JWICS and TMS networks for any gateway and/or connection issues, performing troubleshooting as necessary, presented briefings for account and network access policies, submitting tickets for accounts, approved the creation process for the accounts after ensuring all security criteria were met. I also drafted documentation and training procedures for fellow members of the support team and assisted in the evaluation of training requirements.
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Eagle Alliance
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United States
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Information Technology & Services
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1 - 100 Employee
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Help Desk Analyst III
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Mar 2017 - Aug 2018
My responsibilities include assisting hundreds of users with software issues, remote software installation and troubleshooting, changing passwords, work with security groups and distribution lists, experience with active directory, remote troubleshooting of hardware, assistance with troubleshooting credential issues, resolution and escalation of tickets, troubleshooting network connectivity, troubleshooting basic server issues (connectivity and data), connecting network printers, registry key corrections, troubleshooting Outlook issues
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Koniag Technology Solutions
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Woodlawn, MD
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Project Implementation
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Feb 2017 - Mar 2017
My responsibilities included the resolution and escalation of tickets, troubleshooting network connectivity, troubleshooting basic server issues (connectivity and data), connecting network printers, registry key corrections, assisting with Operating System installation and rollout, troubleshooting and assisting users with functionality of new operating systems, re-imaging and deployment of machines, troubleshooting connectivity of teleworkers, assistance with training of tier 1 agent, and virtual hardware ticket resolution
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Akimeka, LLC
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United States
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Information Technology & Services
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1 - 100 Employee
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Help Desk
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Aug 2016 - Feb 2017
My responsibilities included the resolution and escalation of tickets, changing passwords, troubleshooting and assisting users with functionality of new operating systems, troubleshooting connectivity for teleworkers, troubleshooting network connectivity, remote troubleshooting of hardware and software, and experience with active directory My responsibilities included the resolution and escalation of tickets, changing passwords, troubleshooting and assisting users with functionality of new operating systems, troubleshooting connectivity for teleworkers, troubleshooting network connectivity, remote troubleshooting of hardware and software, and experience with active directory
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Geek Squad
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IT Services and IT Consulting
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700 & Above Employee
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Consultation Agent
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Jun 2016 - Oct 2016
My responsibilities included setting up appointments for customers, basic troubleshooting, troubleshooting port functionality, troubleshooting network settings, troubleshooting connectivity issues, troubleshooting software processes, troubleshooting and identifying malware, resetting browsers, assistance with software installations and tutorials, advice on software, solution, and anti-virus, demonstrating the resolution of issues, and advised on best practices so similar issues would not happen again.
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Lord + Taylor
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Retail
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700 & Above Employee
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Sales Associate
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Sep 2011 - Oct 2015
My responsibilities included troubleshooting older scanning hardware when there was a connectivity or software launch issue, assisted with inspecting the registers for registry/settings issues when there was an issue, identified settings issues through logs and identifying ip address changes and register number changes, troubleshooting wireless reception/connectivity of scanning tools, floor security, floor organization, cash register operations, stock organization and customer service. My responsibilities included troubleshooting older scanning hardware when there was a connectivity or software launch issue, assisted with inspecting the registers for registry/settings issues when there was an issue, identified settings issues through logs and identifying ip address changes and register number changes, troubleshooting wireless reception/connectivity of scanning tools, floor security, floor organization, cash register operations, stock organization and customer service.
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GameStop
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United States
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Retail
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700 & Above Employee
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Game Advisor
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Aug 2006 - Jan 2010
My responsibilities included floor security, floor organization, cash register operations, followed set protocols to ensure OS functionality of hardware being traded in, followed set protocols to troubleshoot and ensure hardware functionality, port testing, resetting hardware to factory default, troubleshooting network connectivity, troubleshooting register issues, stock organization and customer service. My responsibilities included floor security, floor organization, cash register operations, followed set protocols to ensure OS functionality of hardware being traded in, followed set protocols to troubleshoot and ensure hardware functionality, port testing, resetting hardware to factory default, troubleshooting network connectivity, troubleshooting register issues, stock organization and customer service.
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Employee
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Feb 2007 - Aug 2008
Cleaned cat rooms, took trash out, ensured the cats had fresh food and water, monitored cats for signs of illness, retrieved mail, cleaned equipment Cleaned cat rooms, took trash out, ensured the cats had fresh food and water, monitored cats for signs of illness, retrieved mail, cleaned equipment
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Red Robin
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United States
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Restaurants
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700 & Above Employee
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Food Server
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Nov 2005 - May 2006
Register Operations - Customer Service / Food Service Operations - Ensured no one underage consumed alcohol - Cleaned work stations Register Operations - Customer Service / Food Service Operations - Ensured no one underage consumed alcohol - Cleaned work stations
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Bob Evans Farms, Inc.
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United States
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Food and Beverage Manufacturing
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700 & Above Employee
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Food Server
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Apr 2005 - Nov 2005
Register Operations - Customer Service / Food Service Operations - Cleaned work stations Register Operations - Customer Service / Food Service Operations - Cleaned work stations
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McDonald's
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United States
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Restaurants
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700 & Above Employee
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Employee
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Jun 2004 - Aug 2004
Lobby management, register operations, food preparation, took food orders, stock management Lobby management, register operations, food preparation, took food orders, stock management
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Education
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2013 - 2016
Anne Arundel Community College
Associate’s Degree, Computer Network Management -
2013 - 2015
Anne Arundel Community College
Associate’s Degree, Computer and Information Systems Security/Information Assurance -
2005 - 2008
Anne Arundel Community College
Associate's Degree, Transfer Studies
Community
