Executive Account Manager

• Jan 2022 - Present

Operations Support Analyst and Project Lead

• Mar 2014 - Jan 2022

Operation and application support of a province wide enterprise system; Utilized by 148 police agencies, over 10,000 users Proud to be a part of the implementation of a provincially used electronic fingerprinting and booking system. Built a large knowledge base for the application. Creating multiple provincial user guides (administrative, technical, front line support), shared and used across Canada to other police agencies. Working directly with the Forensic Identification Police Units for the Province of British Columbia, ensuring confidence of a digital capture system. Networked, coordinated, facilitated, and created targeted workshops bringing in key note speakers, hardware certification experts, hardware developers and forensic experts in the field of digital capture management. Working directly with Provincial Crown Counsel, presented product implementation, highlighting key areas based on court proceedings and evidence management. Chair, organize, plan, facilitate and lead provincial police agency meetings pertaining to software application. Facilitate, organize, test, plan and document all provincial upgrades that take place with this software. Built great relationships with vendor and users, continually corresponding with executive level leadership to front line staff. Corporate Event Experience: Planned, organized and facilitated the first Canadian user conference focused on the software. I created a network community based on user experience, business processes and systematic usage. I planned, organized and facilitated the first virtual Canadian User Conference. Working with the vendor, I lead the second Canadian User Conference. Creating agenda, was a key note speaker and presented at over half of the workshops. Attended two multi-international user conferences being the sole representative for my organization. I was a workshop speaker presenting on software usage, implement strategy and our support model. Show less

911 Dispatcher, Call Taker, CPIC Operator and Trainer

• 2007 - 2014

•Manage service levels, personal workflow and the workflow of individual staff•Receive reports, assess information, coordinate officers, deploy resources, transmit information and delegate work assignments in an orderly and time efficient manner•Consistently maintain effective relations with the general public and on duty staff•Answer 911 phone lines, assess the situation while keeping in mind the safety of the caller and general public and take appropriate action wherever required•Liaise with on duty Sergeants and outside agencies (i.e. City Works, Fire Department, Search and Rescue, etc.)•Train, mentor and coach new and existing staff in stress management, best practices and system procedures•Identify different learning styles and create customized learning tools•Monitor and provide feedback to the trainees and the training department on the trainees’ progress in both verbal and written form•Provide technical support of computer systems to staff Show less

Crime Analyst Assistant

• 2012 - 2012

•Specialized clerical work in extracting, reviewing, verifying and maintaining data pertaining to all types of crimes•Compiled and maintained comprehensive intelligence databases, performed statistical analysis of data and provided input to the identification of various crime trends, patterns and relationships •Prepared and presented a variety of analysis products such as profile packages, synopses, information bulletins, maps and charts for bi-monthly Com Stat meetings•Created and maintained monthly reports presented to Inspectors, Staff Sergeants, Sergeants and Upper Management•Created and implemented training manual on current procedures Show less

911 Dispatcher, Call Taker and CPIC Operator

• 2007 - 2013

Bylaw Administrative Clerk and Trainer

• 2008 - 2009

•Trained new staff on software systems and office policies and procedures •Liaised between internal District of Maple Ridge departments to assist with client inquiries and bookings of building and electrical inspections for business owners •Implemented new business practices which streamlined the way the bylaw department handled files and everyday operations •Created new clerical manuals to reflect changing policies and procedures within the bylaw department •Developed professional relationships with local business owners •Attended court on behalf of the District of Maple Ridge for bylaw payment hearings •Created newspaper advertisements for dog licensing Show less

Trainer, 911 Dispatcher and Call Taker

• 2002 - 2008

•Led online virtual training sessions which included, training, mentoring and coaching new and existing staff and conducting stress management sessions •Monitor and supply feedback to the trainees and training department on the trainees’ progress in both verbal and written form •Identify different learning styles, create effective systems of learning for individuals, which result in deeper retention of information •Organize and implement software training classes for current staff •Provide hands-on technical support for new software and computer system implemented •Deliver presentations in front of large groups •Participate in the creation and development of a non-discrimination and anti-harassment video, to use as a learning tool for new and existing staff Show less

Administrative Assistant

• 1997 - 2002