Client Success Manager

• Aug 2022 - Present

Merchant Success Manager (CSM)

• Jan 2021 - Aug 2022

• Successfully manages a portfolio of 190 mid-market client accounts ranging from 10-70 million in GMV with goal to increase total revenue for all accounts • Brought in $964,892 of total NTM revenue to my portfolio of accounts in the fiscal year of 2021• Brought in $552,452 in NTM revenue to my portfolio in 2022• Develops strategy to increase AOV growth of managed accounts with results of 12% higher than industry average• Develops strategy to increase overall take-rate on managed accounts with a performance of 4.03% higher than industry average• Presents quarterly EBR’s to all accounts which included in depth overviews of analytics pertaining to product performance• Strategizes and presents options for growth based on the given data to accounts• Skilled in leading rate negotiations, contract renewals, and contract terms• Lead a product-based project which required heavy cross-functional communication between product, marketing,data, and design teams• Developed segmented communication strategy for a product feature• Was successful in launching a new product feature in a pilot which resulted in double the number of clientsadopting the feature than needed to continue with roll out• Creates best-in class relationships with merchant accounts by building best in class report, offering quickonboarding, frequent check-ins, and support for any client needs• Strategizes marketing, online presentment, value propositions for clients to maximize profit• Integral in interviewing and onboarding, training, and mentoring for 12 interns, 4 associates, and 2 managers Show less

Merchant Success Intern

• Apr 2020 - Jan 2021

• Built documentation on rate negotiations, win back strategies, and how/when to talk about alternative product offerings • Lead technical integrations with merchants• Cold called merchants to help kick-start onboarding• Completed internal audits pertaining to data hygiene

Member

• Oct 2018 - Apr 2020

NRFSA is a student lead group at the University of Minnesota that promotes education, empowerment, and professional growth within the retail industry. NRFSA is a student lead group at the University of Minnesota that promotes education, empowerment, and professional growth within the retail industry.

Public Relations Intern

• Sep 2019 - Dec 2019

• Showed ability to manage delivery and inventory of seasonal collections and reporting on 3-4 enterprise level accounts • Created monthly and weekly client reports including credit reports, weekly/monthly summation, inventories, product pitching, calendar published credits, sample credits, and PR activity • Assisted in securing print, online and broadcast placements for clients as directed by senior team members • Created market pitches with trends under account executive supervision • Assisted at shows during fashion week and at client pop up events Show less

Sales Associate / Stylist

• May 2017 - Sep 2019

Lifeguard

• Jun 2016 - Feb 2017