Experience

Brown Thomas Arnotts

• Ireland
• Retail
• 400 - 500 Employee

• Customer Service and Loyalty Line Agent

  • Sep 2022 - Present



Intersport Elverys

• Sporting Goods
• 100 - 200 Employee

• Customer Service Representative

  • Aug 2020 - Sep 2022

  · Resolve an average of two hundred customer queries per day.· Communicate through various channels, predominantly phone and email.· Daily Processing of Returns and Refunds, while returning stock to SAP.· Solely responsible for managing click and collect and updating customers on their orders.· Liaise with the warehouse team on a daily basis.· Liaise with the e-commerce team to attain the order numbers.· Organise and manually activate gift card purchases.· Developed a great understanding of the importance of building strong relationships with customers, my team, and other departments with the company.· Trained to use multiple software programs, including SAP, SAP Backoffice, Zendesk, HQHMS warehouse operations system. Show less

• Marketing Assistant

  • Jan 2018 - Aug 2020

  · The designated responsible individual for the coordination of multiple high-profile photo-shoots, including the Nike ecommerce shoot. This project included logistics, onsite project management and styling for content that was used for Elverys e-commerce website and social platforms.· Coordinated key logistics for large-scale events, such as Elverys Challenge Day, VHI Women’s Mini-Marathon sponsorship launch and the launch of the new IRFU Irish Rugby jersey instore.· Created and managed social campaigns for sporting and running verticals which led to a 22% lift in engagement across this categories content.· Managed talent relations with international sports players and public figures for photoshoots, public appearances, and sponsorships.· Created a content calendar for the various platforms.· Scheduled and posted countless sporting posts for the social media channels.· Developed drafts for blogs on relevant topics or trends and alter them before publishing.· Used software such as Photoshop, WordPress and Canva.· Created and managed social campaigns for sporting and running verticals which led to a 22% lift in engagement across this categories content.· Collaborated with other departments to identify improvements & deliver high quality.· Assisted in the opening day for many Elverys Stores across Ireland which included vendor management, local coordination, and press outreach.· Organized training days and in-store fitness classes.· Used Google Analytics daily.· Create trackers and reports as required.· Trained to use Word Press, Sprout Social, SAP, Google Analytics and Adobe Photoshop. Show less



The Ivy Tower Hotel

• Castlebar, County Mayo, Ireland

• Waitress

  • Sep 2016 - Dec 2018

  · I was responsible for opening and closing the bar & restaurant. · Assisted with functions, events, and parties every weekend. · Ensured the bar/ restaurant met the highest & correct criteria. · Ensured the highest possible service was delivered to customers. · Stocked and made sure the bar had all necessary items. · I was responsible for opening and closing the bar & restaurant. · Assisted with functions, events, and parties every weekend. · Ensured the bar/ restaurant met the highest & correct criteria. · Ensured the highest possible service was delivered to customers. · Stocked and made sure the bar had all necessary items.



Intersport Elverys

• Sporting Goods
• 100 - 200 Employee

• Sports Advisor

  • Jan 2013 - Sep 2016

  · On the shopfloor it was essential to ensure the store remained organised and appealing. · As a team, we were responsible for assisting customers. · As a cashier it was my duty to ensure customers received high quality customer service. · Ensured the stock room would be organized and easy to navigate. · Responsible for opening and closing the store. · On the shopfloor it was essential to ensure the store remained organised and appealing. · As a team, we were responsible for assisting customers. · As a cashier it was my duty to ensure customers received high quality customer service. · Ensured the stock room would be organized and easy to navigate. · Responsible for opening and closing the store.