Experience

International Association of Professional Writers and Editors

• Writing and Editing
• 1 - 100 Employee

• Writer

  • Oct 2023 - Present



Rachel K. Spurrier Writing and Editing

• Fort Collins, Colorado, United States

• Freelance Writer and Editor

  • May 2022 - Present



Merit

• United States
• Human Resources
• 1 - 100 Employee

• Content Marketing Manager

  • Oct 2021 - Apr 2023

  - Research and create a keyword strategy that has doubled keyword rankings in the top 10 - Create a blog and write blog posts that have doubled monthly traffic to the Merit blog in six months - Established and manage a content workflow for blog, email, and social media channels - Coordinate product marketing materials for product launches - Edit collateral such as website copy, UX copy, investor updates, and survey materials - Research and create a keyword strategy that has doubled keyword rankings in the top 10 - Create a blog and write blog posts that have doubled monthly traffic to the Merit blog in six months - Established and manage a content workflow for blog, email, and social media channels - Coordinate product marketing materials for product launches - Edit collateral such as website copy, UX copy, investor updates, and survey materials



Hype

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Product Operations and Education

  • Jan 2022 - May 2022

  - Created and managed a workflow for third-party content creation - Catalogued and maintained support documentation - Managed the migration from one customer support platform to another

• Product Operations

  • Sep 2021 - Jan 2022

  - Advised on product and operational best practices including research, documentation, and strategy

• On Leave

  • May 2021 - Sep 2021

• Senior Product Manager

  • Jan 2021 - May 2021

  - Co-led the system-wide cutover from Pico’s v1 to v2 software - Coordinated cross-functional delivery of new features, including specification, QA, and client relations



VTS

• United States
• Software Development
• 300 - 400 Employee

• Product Manager

  • Oct 2019 - Jan 2021

  - Led two teams focused on infrastructure and technical scalability - Researched and planned an initiative to migrate to a new platform-as-a-service provider, replacing a $500,000 contract with current vendor - Designed and delivered a series of data quality feature enhancements to support strategic accounts’ global portfolios - Represented the product and design teams in the VTS Diversity & Inclusion cross-departmental working group to foster an inclusive environment - Ran a… Show more - Led two teams focused on infrastructure and technical scalability - Researched and planned an initiative to migrate to a new platform-as-a-service provider, replacing a $500,000 contract with current vendor - Designed and delivered a series of data quality feature enhancements to support strategic accounts’ global portfolios - Represented the product and design teams in the VTS Diversity & Inclusion cross-departmental working group to foster an inclusive environment - Ran a program to localize the web and iOS applications for a Canadian French client; the successful delivery aided a $100,000 upsell Show less - Led two teams focused on infrastructure and technical scalability - Researched and planned an initiative to migrate to a new platform-as-a-service provider, replacing a $500,000 contract with current vendor - Designed and delivered a series of data quality feature enhancements to support strategic accounts’ global portfolios - Represented the product and design teams in the VTS Diversity & Inclusion cross-departmental working group to foster an inclusive environment - Ran a… Show more - Led two teams focused on infrastructure and technical scalability - Researched and planned an initiative to migrate to a new platform-as-a-service provider, replacing a $500,000 contract with current vendor - Designed and delivered a series of data quality feature enhancements to support strategic accounts’ global portfolios - Represented the product and design teams in the VTS Diversity & Inclusion cross-departmental working group to foster an inclusive environment - Ran a program to localize the web and iOS applications for a Canadian French client; the successful delivery aided a $100,000 upsell Show less



Latch

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Product Manager

  • Feb 2019 - Oct 2019

  - Drove end-to-end product development efforts for services and experiences - Conducted, organized, and communicated user and industry research for new products and initiatives - Worked with business development for outreach and research with prospective partners - Drove end-to-end product development efforts for services and experiences - Conducted, organized, and communicated user and industry research for new products and initiatives - Worked with business development for outreach and research with prospective partners



DealCloud, by Intapp

• United States
• Software Development
• 200 - 300 Employee

• Product Manager

  • Jul 2017 - Nov 2018

  - Architect and maintain an entity resolution algorithm central to DataCortex product released in December 2017 - Own specifications to transform and migrate data from legacy CRM systems, significantly shortening client onboarding period - Design de-duplication tools to improve data integrity and reduce time spent on entity resolution by over 75% - Evaluate and overhaul Outlook and Excel plug-in architecture and data pipeline - Architect and maintain an entity resolution algorithm central to DataCortex product released in December 2017 - Own specifications to transform and migrate data from legacy CRM systems, significantly shortening client onboarding period - Design de-duplication tools to improve data integrity and reduce time spent on entity resolution by over 75% - Evaluate and overhaul Outlook and Excel plug-in architecture and data pipeline



VTS

• United States
• Software Development
• 300 - 400 Employee

• Data Architect

  • Apr 2016 - Jun 2017

  - Led three-person team that built a novel architecture to migrate target's database post-merger and was responsible for data mapping, aligning migration efforts with product roadmap, and QA of data integrity post-migration - Led four-person team that ingested third-party vendor data and ensured data normalization and standardization - Wrote and maintained SQL queries for business intelligence, product and marketing KPIs, and product usage. Spearheaded migration and translation of these… Show more - Led three-person team that built a novel architecture to migrate target's database post-merger and was responsible for data mapping, aligning migration efforts with product roadmap, and QA of data integrity post-migration - Led four-person team that ingested third-party vendor data and ensured data normalization and standardization - Wrote and maintained SQL queries for business intelligence, product and marketing KPIs, and product usage. Spearheaded migration and translation of these reports into Looker by writing LookML database configurations, which increased data security and simplified maintenance - Redesigned online documentation portal for importing and exporting client data via API

• Product Manager

  • Sep 2015 - Apr 2016

  - Jointly led six-person team that managed ETLs and integrations with external vendors - Trained five technical project managers on basic SQL skills, troubleshooting, and workflows to increase self-sufficiency and expedite onboarding - Designed internal and client-facing administrative tools for data integrations and entry



Relationship Science

• United States
• Information Services
• 100 - 200 Employee

• Research Specialist, Data & Content

  • Apr 2014 - Aug 2015

  - Maintained a multi-million dollar contract with our seed data provider, leading monthly calls for updates and compliance and gathered data for a contract negotiation in Relationship Science's favor - Oversaw client-facing push notifications and coordinated with front end design teams to meet client demand - Identified problems with data collection and ingestion and planned roadmaps for resolution

• Research Associate

  • Aug 2013 - Apr 2014

  - Outlined initial specifications for automatic ETL and ingestion processes with development teams, which increased productivity by 50% - Trained overseas teams to perform manual data reconciliation and maintenance procedures, reducing data entry and maintenance errors

• Client Development Associate

  • Feb 2013 - Aug 2013

  - Managed user accounts and maintained client records in Salesforce - Assisted sales team with demos and onboarding sessions - Responded to inbound client queries via phone and email - Collaborated with research and data teams to write internal manuals for client development



William L. Adams Center for Writing

• Fort Worth, Texas

• Peer Consultant

  • Aug 2011 - Dec 2012

  -Work with students on the writing process including brainstorming, revising, editing, composition, and rhetoric across curriculum, discourses, and genres -Tutored undergraduate students both one-on-one and online in all subject areas -Aided students in revising and editing their papers in grammar, composition, and citation styles -Collaborated with students to improve their writing process -Work with students on the writing process including brainstorming, revising, editing, composition, and rhetoric across curriculum, discourses, and genres -Tutored undergraduate students both one-on-one and online in all subject areas -Aided students in revising and editing their papers in grammar, composition, and citation styles -Collaborated with students to improve their writing process



TCU Press

• Fort Worth, TX

• Intern/Acquisitions Associate

  • Jan 2012 - Aug 2012

  - Evaluated manuscripts in consideration for acquisition and wrote notes and summary reports for manuscripts - Wrote and mailed letters for rejected manuscripts - Copyedited manuscripts and page proofs - Wrote advertising copy for upcoming books - Evaluated manuscripts in consideration for acquisition and wrote notes and summary reports for manuscripts - Wrote and mailed letters for rejected manuscripts - Copyedited manuscripts and page proofs - Wrote advertising copy for upcoming books