Rachel Smith

Senior Project Manager, Professional Services at Simpplr
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Contact Information
us****@****om
(386) 825-5501
Location
Albany, New York Metropolitan Area

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5.0

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Mike Messinger

Rachel Smith is a ray of sunshine, wrapped in talent, mixed with dedication, and smothered in excellence. There’s nothing you can throw at Rachel that she won’t master. Rachel is more than a project manager, she’s a jack of all trades. Whether enterprise implementations (the bulk of her work) or internal projects, if you want something done right, Rachel is the one to go to. What sets Rachel apart is her commitment to learn and do whatever is needed to ensure project success. Customers love her; Simpplifiers lover her.

Stephen Loase

Rachel is truly an outstanding person in every way. She deeply believes in the company's values and exhibits them throughout her work and collaboration. Her positivity is a culture-add which catches on throughout the CX org because of her. She's also one of the hardest working people I've met, helping us transition our release management program through driving timelines via project management, setting up automation to increase efficiency and the ability to drive action through her ability to connect and influence. You would be lucky to have her on your team!

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Credentials

  • Agile Project Management Fundamentals
    Management and Strategy Institute
    Jun, 2020
    - Nov, 2024

Experience

    • United States
    • Software Development
    • 300 - 400 Employee
    • Senior Project Manager, Professional Services
      • Mar 2022 - Present

      Managed and lead a team of Project Managers. Designed and implemented multiple strategic internal projects, including unique engineering projects, leading to an 87% reduction in work effort, and directly contributing to enterprise customer success and retention. Introduced new project management methodologies to ensure Enterprise-level digital transformation initiatives were effectively and efficiently managed in a scalable fashion. Onboarded 3 consulting partners and maintained a CSAT score of over 85%. Maintained a career track-record of zero failed implementations. Show less

Education

  • Rensselaer Polytechnic Institute - The Lally School of Management and Technology
    Bachelor of Science, Business and Management
    2007 - 2011

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