Experience

Care.com HomePay

• United States
• Accounting
• 1 - 100 Employee

• Director of Operations and Compliance

  • 2014 - Present

  As the Operations Director, I am directly responsible for establishing operational infrastructure, policies, procedures, roles, responsibilities, career ladders, as well as hiring philosophies and career development. I have grown a team up to 25 employees with highly mature managers. I make sure we deliver quality and timely service for 25,000+ clients’; from account setup, tax ID establishment and maintenance, tax filing and compliance to office administration. Directly responsible for managing, mentoring and leading a goal-driven, extremely high performing team while consistently showing aggressive growth and improving profitability.While not a tech professional, I have technical aptitude. Responsible for digital transformation and progression of the operations workload- taking antiquated manual processes and automating them through collaboration with product and engineering. A portion of my bandwidth goes to strategizing and leading our division product roadmap and initiatives through product planning, infrastructure assessment, and system integrations and conversions. In addition to Operations, I maintain and mature additional revenue streams to diversify our portfolio and expand our product offerings and services while ensuring that we remain competitive and ahead of market trends. When I took over as the Director of Ops, I did not leave my Compliance duties behind. I continue to be the lead for our Compliance team-Federal and state tax filing, remittance and maintenance and interpretation of labor law regulations. As one of my many hats, I am also responsible for all facets of Austin office lease and facilities including broker selection, contract negotiation and build-out. Show less

• Compliance Manager

  • 2011 - 2014

  As the Compliance manager, I managed a small team of individuals whose core responsibility is to file accurate and timely Federal and State tax returns. I often worked directly with IRS and state representative on bulk tax filing pain points so states could improve their system for 3rd party tax preparers. I developed and standardized procedures for highly complex state filing processes. Additionally, I was the Engineering and Tech liaison responsible for modernizing and automating our tax filing system. I became the floor QA for all new and existing system features. During this time, I became an expert researcher- on both a macro and micro level. I researched and resolved Federal and State notices on behalf of clients, often resulting in penalty waivers in the thousands. I also did extensive research and interpretation on all new labor laws established pertaining to business payroll and tax. Show less

• Client Consultation Specialist

  • 2009 - 2011

  As a Client Consultation Specialist, I primarily educated prospects and clients on the diverse landscape of the household employment industry. This ranged from HR related labor law to the intricacies of payroll withholdings and tax filing requirements. I was responsible for selling and onboarding new prospects which resulted in 15% annual growth for the company. Internally, I trained new staff extensively on client service-related topics to promote company and team growth, fulfillment and superior client service. Show less

• Payroll Processing and Business Operations Specialist

  • 2007 - 2009

  Over the course of several months, I helped manage a system conversion from an excel based program to an internal proprietary state-of-the-art payroll system. Responsible for manually processing over $200K in payroll for 6000+ clients on varying pay frequencies. I was able to increase efficiency in our weekly payroll process by standardizing our payroll input elements while still maintaining an accurate wage detail. While still performing the above, I learned and continuously obtained federal, state, and local tax identification numbers for employers in all 50 states. Additionally, I performed on-going maintenance for all client tax accounts- opening, closing, unemployment rates, filing frequency, etc. Show less



Houston Rockets

• United States
• Spectator Sports
• 300 - 400 Employee

• Marketing Analysis Intern

  • May 2011 - Aug 2011

  Developed a marketing strategy for Rockets.com to increase online and game arena sales during on and off-peak seasons I performed competitive benchmarking analysis to determine achievable market penetration by Rockets.com by manipulation of internal product prices. Developed a marketing strategy for Rockets.com to increase online and game arena sales during on and off-peak seasons I performed competitive benchmarking analysis to determine achievable market penetration by Rockets.com by manipulation of internal product prices.



THE PORT OF CORPUS CHRISTI

• Foreign Trade Zone Intern

  • May 2006 - Aug 2006

  Developed a Corpus Christi Foreign Trade Zone Brochure to distribute to local and foreign visitors to the Port. Additionally I updated the Foreign Trade Zone map and website write-up to include recent land updates and developments. Created meeting topic and monthly agenda to ensure efficiency and productivity during upper management meeting for Port officials. Developed a Corpus Christi Foreign Trade Zone Brochure to distribute to local and foreign visitors to the Port. Additionally I updated the Foreign Trade Zone map and website write-up to include recent land updates and developments. Created meeting topic and monthly agenda to ensure efficiency and productivity during upper management meeting for Port officials.