Executive Assistant

• Feb 2022 - Present

Grants Manager & Executive Assistant

• Feb 2021 - Jun 2021

➤ Successfully represented the Executive Director and senior members in carrying out organizational mission and programs, strengthened families and reduced risk of child abuse/neglect and supported effective parenting in at-risk populations. ➤ Served as the first line of communication with all external parties, exemplified professionalism and a positive image, while exercising a great deal of discretion and frequently managing highly confidential information.➤ Gathered and maintained the documents that were necessary to ensure compliance of all regulations, as well as developed a filing system for receipts and invoices for monetary grants.➤ Efficiently prepared reports on expenditures, provided to the funding agency upon request, in addition to gathering necessary data to complete grant reports, while also helping to submit grants on the front end.➤ Proactively researched and compiled information to prepare presentations for the Boards of Directors, Committees, and Executives, as well as helped prepare for Board and Committee meetings, including keeping accurate minutes.➤ Strategically supported the Senior Management team with a wide array of tasks, including organizing travel and accommodations, while managing mostly business-related activities and providing general administrative management.➤ Answered phones and routed calls to the correct person, or took messages, as well as greeted visitors and decided if they should be able to meet with Executives, serving in a gatekeeper role.

Client Consultant & Client Service Specialist

• Oct 2018 - Feb 2021

➤ Drove sales by taking appointment-setting calls for the Client Service team, arranged meetings with prospects and former clients for potential sales presentations, as well as sent out information packets to prospects as needed.➤ Made appointments with top clients for annual reviews, and followed-up with all new clients at 45- and 90-days to review accounts, while also serving as the primary Point of Contact for businesses who hire the company’s services.➤ Responded in a prompt, professional manner to in-bound calls and emails, addressed all questions a client or prospect may have regarding company business procedures or practices, and remained available for in-office appointments.➤ Provided the highest level of client service in all phases of the program, including serving as liaison to clients and prospects to ensure all needs were met and ensured satisfaction in all areas of concern regarding collection efforts.➤ Played a key role in the creation of many of the company’s marketing tools including brochures, as well as attended a conference as a vendor, in addition to aiding in hosting a Collection Forum.➤ Strategically prepared and directed operations/logistics for all company client trainings, forums, and other hosted events, while handling registration, graphic design of documents, and serving as the liaison for the event site.➤ Completed extensive work in mediations as a representative of the company and the clients, as well as represented both parties in small claims cases, being well-versed in the legal matters surrounding debt collection practices.

Assistant Manager

• Apr 2017 - Oct 2018

➤ Took accountability for the overall operation of the store in the absence of the Store Manager, ensuring high levels of team performance and business results.➤ Assisted the Store Manager in planning and implementing strategies to attract customers, while also coordinating daily customer service operations including sales processes, orders, and payments.➤ Operated the cash register and making bank deposits, and tracking progress of weekly, monthly, quarterly, or annual objectives.➤ Monitored operating budgets and resources, as well as creating daily reports, analyzing and interpreting retail data including revenues, expenses, or competition.➤ Analyzed consumer behavior and adjusting product positioning, while also researching emerging products and using the information to update the store's merchandise, driving/achieving store targets.➤ Conducted regular audits to ensure the store is functionable and presentable, while also monitored and maintained store inventory.➤ Assisted customers in finding the perfect accessories, communicating to determine their needs, as well as handled complaints from customers, acted as the store representative and setting an example for the staff.➤ Handled the recruiting, interviewing, and hiring of new associates, provided training and coaching to enhance staff sales skills, while ensuring they deliver excellent customer service and adhere to the company's policies.➤ Supervised the day-to-day activity of the associates and motivating the staff to perform their best, inspired the team to drive sales, as well as evaluated employee performance and identified career development opportunities.

Sales Associate

• Oct 2014 - Apr 2017

➤ Met and made a connection with customers, initiating service consultations by asking open-ended questions to learn the customers' preferences and buying or service needs, ensuring exceptional customer service was provided.➤ Took initiative to present and sell merchandise in a professional and proficient manner through artistry, as well as through product demonstration, focusing on the features and benefits of the product line.➤ Inspired the customer to buy, celebrated the purchase, and created a lasting positive impression of Macy's and the purchase, as well as drove sales by consistently traffic stopping and demonstrating exceptional Selling Skills, ensuring the customer was always the priority.➤ Developed new business and expanded client base through customer "word of mouth" that was fostered by a positive shopping experience, while communicating with Counter Manager and Sales Manager on ways to help drive the business.➤ Processed returns, as well as demonstrated commitment and ability to build customer relationships and loyalty through personal interaction and the maintenance of a client file.➤ Ensured that all merchandise, testers, hygiene standards, and demonstration stations were maintained and set to company standards, while also ensuring merchandising or operational standards were upheld in compliance with Macy's Impulse Beauty expectations.➤ Communicated with the Cosmetic Counter Manager regarding stock needs, customer preferences, and special events, as well as participated and utilized store/vendor training to elevate product knowledge and application techniques.

Senior Game Advisor

• Nov 2012 - Oct 2014

➤ Acknowledged, welcomed, and thanked each customer in a friendly, open manner, as well as circulated throughout the store to assist customers quickly and positively with product selection, showing customers products that fit their needs.➤ Listened, comprehended, and responded to customer comments or questions in person or on the phone, while answering phone calls promptly, courteously, and professionally using the appropriate greeting.➤ Built repeat customer base through knowledgeable, friendly, professional service, as well as by responding to customer complaints quickly, effectively, and courteously, requesting management assistance as necessary to resolve issues.➤ Answered questions and overcame objections, asking for the sale, and actively promoting the used video game trade-in program to all customers, resulting in regularly producing the top sales amongst the Management team.➤ Assisted with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance, as well as ordered and received shipments or supplies, checking shipments for discrepancies or shortages, recording for transmittal in the POS system.➤ Counted, balanced, and reconciled the daily business transaction totals, recording the information, and ensured that all closeout paperwork was completed correctly according to procedures, while also handling large amounts of money for bank deposits.➤ Assisted in supervising staffing levels to achieve optimum customer service at all times, as well as supervised the work of the 30 part time Game Advisors in absence of Management, and planned, organized, and delegated tasks to the Associates, following up to ensure proper completion.➤ Provided timely and appropriate feedback to Store Manager concerning associate performance issues, while also assisting store in meeting sales, profit, and shrink goals.