Experience

Captel Inc

• United States
• Telecommunications
• 1 - 100 Employee

• Floor Operations Supervisor

  • Jul 2016 - Present

  -Support and assess the development of a team of CA Supervisors-Provide training and guidance on successful management of overnight Customer Service gap coverage support-Work with colleagues to maintain performance records-Propose and draft suggestions for new policies and procedures

• Trainer

  • Oct 2013 - Jul 2016

  -Train numerous classes of new employees for the CA position including skills, policies, and procedures-Assist with the training of new Training Admin, Leads, and Coaches-Release trainees who were unable to maintain quality standards

• CA Supervisor

  • Jul 2011 - Oct 2013

  -Provide ongoing quality and procedure coaching and support to a team of Captioning Assistants-Assist with Floor Orientation meetings; introduce employees to call floor expectations-Document CA scheduling adherence.-Acted as mentor to newly promoted Supervisors and Leads

• Captioning Assistant

  • Mar 2008 - Jul 2011