Experience

Orion Portfolio Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Service Team Manager

  • Aug 2021 - Present

• Senior Service Specialist

  • Dec 2019 - Aug 2021


CLS Investments, LLC
• United States
• Financial Services
• 1 - 100 Employee
• Service Specialist

  • Jun 2019 - Dec 2019


Hayneedle.com

• United States
• Retail
• 100 - 200 Employee

• Customer Care Specialist

  • May 2018 - Apr 2019

  In my role at Hayneedle, I utilized excellent customer service skills to research and resolve order status, cancellation, and customer preference return inquiries in addition to any other questions or concerns customers may have. I demonstrated drive, enthusiasm, and ownership while handling customer questions, complaints and inquiries. I am well versed in multitasking to respond to multiple customers at once through customer service chats. I also mentored new colleagues through their on-the-job training; helping them to feel confident in assisting customers, problem solving, and general assistance with the systems being used. Show less



Life Time - The Healthy Way of Life Company

• Kids Activities Member

  • Mar 2016 - May 2018

  In my role at Life Time, I worked with colleagues to provide an exciting, engaging, and safe environment for large groups of children. In addition to the needs of these kids, I worked closely with parents to ensure their needs were being met. During my time with Life Time, I practiced and grew my problem-solving and conflict resolution skills. Not only did I need to help settle disputes between children, but effectively communicate with parents while ensuring the care and compassion I have for their children. I also utilized time management skills during summer camp when moving children to and from activities, especially while on field trips. Helping campers and other counselors meet the quota for what each child needs while on a time schedule can be challenging, but can be done efficiently if time is managed correctly. Show less



Home Instead Senior Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Human Resources Intern

  • Feb 2018 - Apr 2018

  In my role, I organized candidate applications as they came in and moved them along the process in a timely manner (scheduling interviews, sending regrets, and documenting all communication). I also worked on projects that dealt with external and internal communication, and that needed to be finished by a certain deadline. During my time at Home Instead Inc., my passion for helping people grew. I was able to not only work with colleagues who cared about improving the lives of others, but to be a part of that movement. Show less



Independent

• Uganda
• International Trade and Development

• Nanny

  • Aug 2015 - Dec 2016

  During my time as a nanny, I practiced multitasking and coordinating activities in a timely manner. I learned how to bring people together when faced with differences in personality, and how to help the relationships others have grow as well as my own. I also learned how to change my own management styles to cater to the differing personalities of others. During my time as a nanny, I practiced multitasking and coordinating activities in a timely manner. I learned how to bring people together when faced with differences in personality, and how to help the relationships others have grow as well as my own. I also learned how to change my own management styles to cater to the differing personalities of others.



Hy-Vee

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Bakery Clerk

  • Jul 2014 - Aug 2015

  In my role in the Bakery at Hy-Vee, I executed my collaboration and delegation skills. While under time constraints to complete tasks, I would utilize the strengths of the team to delegate appropriately so we could be most efficient. In addition to daily tasks, I worked closely with customers and on the phone as this is a strength of mine.

• Customer Service

  • Aug 2013 - Jul 2014

  In my role in customer service, I worked both independently and collectively. Often times there were no more than two people at the desk, and we had to work together to complete the immediate demands of customers in a timely manner. While working independently, I focused my attention on the most important needs of the customers before moving on to secondary tasks I needed to complete. In this position I practiced time management, problem solving, and organizational skills in an effective and efficient manner. Show less

• Cashier/Courtesy Clerk

  • Sep 2012 - Aug 2013

  During my first position in the working world, I learned how to interact and communicate with customers in a positive and helpful manner. I was able to complete my job efficiently while always putting the customer first and putting some light in their day during their interactions with me.