Experience

Auditor of State - Ohio

• United States
• Government Administration
• 1 - 100 Employee

• Performance Analyst

  • Jul 2023 - Present



Nationwide

• Insurance
• 700 & Above Employee

• Resolution Support Analyst

  • Sep 2021 - Jul 2023

  - Provided on the spot training for 300+ internal employees on monthly basis by advising how to navigate company systems, interpret ambiguous guidelines, troubleshoot errors, and provide thorough customer service to create and maintain positive customer relationships. - Exhibited ability to excel by learning swiftly resulting in earning top 5 associate in year one, progressing 3 times into higher level positions, and earning ‘exceeded expectations’ on year-end reviews. - Facilitated… Show more - Provided on the spot training for 300+ internal employees on monthly basis by advising how to navigate company systems, interpret ambiguous guidelines, troubleshoot errors, and provide thorough customer service to create and maintain positive customer relationships. - Exhibited ability to excel by learning swiftly resulting in earning top 5 associate in year one, progressing 3 times into higher level positions, and earning ‘exceeded expectations’ on year-end reviews. - Facilitated organizational change by serving as an intermediate between upper management and peers on various change initiatives and collaborating with teammates to root cause problem solve department pain-points. - Advocated for employee culture initiatives by researching, collaborating on efforts in monthly team meetings, and creating engaging posts to communicate health and well-being efforts to others. - Designed, administered, and analyzed a multi-construct climate survey to gain insight on employee perceptions. - Completed honorary leadership development program DRIVE by engaging in leadership development webinars.

• Lead

  • May 2022 - Oct 2022

  Responsibilities include, collaborating with leaders and their subordinates, serving as a SME, attending a variety of business meetings, schedule management, providing targeted coaching, leading performance discussions, implementing action plans and process improvements, analyzing satisfaction surveys, identifying training needs, developing training resources, leading small groups sessions and projects, and facilitating LEAN management system.



Nationwide

• Insurance
• 700 & Above Employee

• Insurance Service Analyst

  • Oct 2020 - Sep 2021

• Insurance Service Professional

  • Feb 2020 - Sep 2020



BRAVO BRIO Restaurant Group

• United States
• Restaurants
• 400 - 500 Employee

• Server/Bartender and Trainer

  • Feb 2017 - Feb 2020

  Created a positive, welcoming environment by providing friendly customer service, and excellent product quality which resulted in returning guests and higher revenue. Taught priority planning to increase composure and improve task completion in a timely manner. Trained new employees on proper procedures and how to navigate the POS system while also overseeing their progress. Won 3 sales competitions as an individual contributor and as a member of a team in a high paced environment.



The Ohio State University

• United States
• Higher Education
• 700 & Above Employee

• Instructional Coach

  • Jun 2017 - Jul 2019

  Columbus, Ohio Area Developed emotional intelligence skills by successfully recognizing and managing youth behavior. Collaborated with partner on implementing sport based lesson plans. Volunteering to assist where needed in the event of staff call offs.

• Coder/Document Analyst

  • Sep 2018 - Nov 2018

  Coded raw, qualitative data and performed document analyst to analyze the development of youth’s social skills. Collaborated with others to improve youth development programs by constructing thematic patterns, and implementing new methods of teaching social skills. Intently handled personal records by practicing careful documentation and ethics to ensure participant confidentiality.



Dr. Steven Spencer’s Self, Stereotypes, and Social Norms Lab at The Ohio State University

• Research Assistant

  • Jan 2017 - Dec 2018

  Columbus, Ohio Area Demonstrated knowledge and ability to uphold research ethical obligations while running experiments and managing data involving human participants. Conducted crucial literature searches by utilizing comprehension skills to sift through an abundance of related research and then synthesize the information into main points.



Anthony's Coal Fired Pizza

• United States
• Restaurants
• 1 - 100 Employee

• Food Server

  • Oct 2015 - Jun 2017



Chick-fil-A Restaurants

• United States
• Restaurants
• 700 & Above Employee

• Team Leader & Training Assistant

  • Jan 2015 - Oct 2015

  Responsible for monitoring other employees and ensuring front of house and back of house operations run smoothly. Designed new training materials, graded and documented new employees training tests, and communicated with trainers and upper management regarding the onboarding progress. Gained an understanding of business operations by performing daily audits and closing duties, monitoring productivity levels to lower costs, resolving employee relation issues, and ordering and maintaining… Show more Responsible for monitoring other employees and ensuring front of house and back of house operations run smoothly. Designed new training materials, graded and documented new employees training tests, and communicated with trainers and upper management regarding the onboarding progress. Gained an understanding of business operations by performing daily audits and closing duties, monitoring productivity levels to lower costs, resolving employee relation issues, and ordering and maintaining inventory.

• Area Lead

  • Jan 2014 - Dec 2014

• Customer Service Trainer

  • May 2013 - Dec 2013

• Cashier

  • May 2012 - Apr 2013