Rachel Portilla

Human Resources Manager at ENGINEERING PARTNERS, INC.
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Location
La Mesa, California, United States, US

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Gabriel Lopez

I am delighted to offer a strong recommendation for Rachel, who served as my exceptional Scrum Master mentor. During my time working with Rachel at IBM, she took her responsibilities seriously and was dedicated to training and guiding me in the most effective way possible. Her weekly check-ins, along with providing valuable resources and training materials, greatly contributed to my growth and development in the field. As a Scrum Master for recruitment sprints, Rachel adeptly leveraged Agile methodologies to streamline processes, resulting in successful outcomes across multiple business units such as Consulting, Sales, Technology, and Federal. Additionally, her collaborative efforts with IT, product managers, and test managers to beta test and implement user stories for improved talent acquisition applications showcased her ability to drive innovation and deliver exceptional results. I am immensely grateful for the knowledge and skills Rachel shared with me, and I highly recommend her for any team or organization seeking a dedicated and effective Scrum Master with a strong track record of accomplishments.

Gord Theo

It is with great enthusiasm that I write this endorsement for Rachel Portilla, who served as an AgileTA Scrum Master for talent acquisition sprints on my team at IBM. Rachel's remarkable leadership, organization, and adaptability were instrumental in driving our team's success. Rachel showcased a thorough understanding of Agile methodologies and expert knowledge of Scrum practices, enabling her to effectively guide our team through intricate talent acquisition projects. Her ability to manage and lead sprints, ensuring that our team consistently worked towards our hiring goals, was truly impressive. Rachel's excellent communication skills were among her most notable strengths. She seamlessly facilitated sprint planning, daily stand-ups, and sprint retrospectives, fostering an environment of open dialogue and collaboration. This approach led to a high level of trust among team members and ensured that any impediments were quickly identified and addressed. Rachel also demonstrated a genuine commitment to the professional growth of our team members. She frequently provided valuable feedback and coaching, enabling individuals to enhance their skills and excel in their roles. Rachel's empathetic and supportive leadership style fostered a positive team culture and kept morale high, even during challenging periods. In addition to her Scrum Master responsibilities, Rachel was proactive in identifying areas for process improvement within our talent acquisition framework. She eagerly embraced new technologies and tools, which helped streamline our workflows and increase overall team productivity. I wholeheartedly endorse Rachel Portilla for any Scrum Master or AgileTA leadership role. Her exceptional skills, dedication, and ability to inspire team members make her an outstanding asset to any organization.

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Credentials

  • Blue Core Coach
    IBM
    Apr, 2023
    - Sep, 2024
  • Neurodiversity Ally
    IBM
    Mar, 2021
    - Sep, 2024
  • Be Equal Ambassador
    IBM
    Jun, 2020
    - Sep, 2024
  • IBM Quantum Conversations
    IBM
    Apr, 2020
    - Sep, 2024
  • People Analytics - Essentials
    IBM
    Mar, 2020
    - Sep, 2024
  • AgileTA Explorer
    IBM
  • Disruptive Human Resources in a Cognitive Era
    IBM
  • Human Resource Management Certificate
    San Diego State University
  • Human Resources in a Cognitive Era - Solutions
    IBM
  • IBM Agile Explorer
    Acclaim

Experience

    • United States
    • Engineering Services
    • 1 - 100 Employee
    • Human Resources Manager
      • Jul 2023 - Present
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Sr. Talent Acquisition Partner/Scrum Master
      • May 2021 - Jul 2023

      • Led and mentored a cross-functional team of up to 20 resources to deliver business identified, high-priority, hard to fill roles that we delivered with 98% fill rate • Facilitated Agile recruitment sprints (projects) and scrum ceremonies, removed obstacles and communicated with stakeholders• Managed recruiting activity and coached scrum team with daily standups for assigned business unit/sprint, over 2000 sprint hours• Provided 1:1 mentoring and training to all new team members weekly• Enhanced and streamlined business processes to achieve company goals, resulting in increased efficiency and productivity• Collaborated with business leaders to understand evolving client groups, hiring requirements, and provide insights on market trends and competitive intelligence to formulate successful talent acquisition strategies to meet different needs• Full cycle recruiting for hard-to-fill technical and sales roles with 96% fill rate Show less

    • Talent Acquisition Coordinator
      • Apr 2016 - May 2021

      • Full range of Agile talent acquisition support to the Talent Acquisition Partners • Coordinate comprehensive candidate logistics including candidate travel, interview scheduling, candidate expense reports, and employment paperwork• Manage candidates throughout the recruitment process and ensure a positive candidate experience through clear and timely communication• Maintain the applicant flow within our applicant tracking system• Complete the pre-offer, pre-employment checks and preparation of offer letters• Maintain talent pipelines through ongoing, targeted communication with potential candidates and hiring managers• Identify process efficiencies and opportunities for improving the applicant or hiring manager experience• Proven track record of proactive customer focus, high degree of confidentiality and adherence to regulatory standards Show less

    • Human Resources Manager
      • Oct 2013 - Apr 2016

      • Analysis of data and advise on a broad range of HR issues and challenges faced by multiple levels of employees, managers and executives across all HR disciplines • Provide expertise in HR systems, aid in troubleshooting issues, develop user’s procedures/guidelines, train new/existing team members, and consult with internal customers • Administer employee 401k record keeping such as eligibility for participants, vesting updates, plan terminations, audits, Form 5500 Filing, compliance work for ADP/ACP and Top Heavy • Contributed to $14k savings with detailed 401k compliance auditing • Managed HRIS transition project • Maintain OFCCP/EEO Compliance • Daily maintenance of HRIS: employee status changes, time cards, benefits enrollment, PTO, etc. • Record all the company semi-monthly payroll for 200 employees using ADP Workforce Now; Manage all the company payroll files such as W-4 forms, PTO, 401k, W-2s, State and Federal tax forms • Maintain in-depth knowledge of legal requirements and government reporting regulations related to HR and ensure policies, procedures and reporting are in compliance • Drive the successful roll out of various HR programs related to compensation, rewards and recognition, employee development and career progression, wellness and workforce optimization Show less

    • Human Resources Generalist
      • Sep 2012 - Oct 2013

      • Process semi-monthly payroll using ADP Run and manage all related documents and records for small company (10 employees) • Analyze problems and develop new policies to maximize productivity, including new hire process • Maintain organized and detailed files including HR files, employee files, organizational charts, telephone lists, and master documents lists and databases • Support Accounts Payable, track down approvals of invoices, manage and enter invoices and vendors in Quickbooks, cut checks • Prepare expense reports for executives, directors, and manage expenses on company credit card including monthly reconciliation • Maintain corporate minute books for board and committee meetings, keep docket of board attendance • Make domestic and international travel arrangements for executives, potential employees, consultants and board members. • I-9 audit Show less

    • United States
    • Human Resources Services
    • 1 - 100 Employee
    • Sr. Account and Payroll Manager
      • Nov 2009 - Sep 2012

      • Process weekly payroll for approximately 600 employees on assignment with 50 different clients nationally • Identify potential issues and implement HR solutions for 50 clients • Work closely with Sales Managers to build and maintain great relationships with clients, including, but not limited to: face to face meetings, conference calls, and business lunches. • Develop and update all forms on an annual basis, establish employee handbook, facilitate training, perform audits to ensure legal compliance (including workers compensation, I-9 audits, job-related injuries, monitoring changes in employment law) • Research, review, and test data for transition to, and implementation of, new HRIS • Develop user procedures and guidelines to aid in training new users • Create and maintain a variety of reports for executive team • Develop and implement UX enhancements to the website with the IT Department • Implement new processes, customer service improvements, innovative solutions, and policy changes • Prepared all new hire documents such as benefit folders and orientation packets and ensured all pre-employment information was processed to include payroll, I-9, background checks, drug tests, employee badges, etc. Show less

    • United States
    • Recreational Facilities
    • Human Resources Workforce Management
      • Apr 2009 - Nov 2009

      • Full-cycle recruiting for technical support department • Create and maintain job postings, requisitions and candidates internally/externally • Source prospects and generate leads from resume databases, web sites, passive candidates, advertisements, college job fairs, referrals, etc. • Exceeded recruitment goals and held 90% retention rate • Conduct internal I-9 audit • Audit and Maintain Public Access Files • Conduct new hire orientation for both face-to-face and virtual sessions Show less

    • United States
    • Banking
    • 1 - 100 Employee
    • Operations Assistant
      • Nov 2005 - Aug 2008

      • Meet referral goals by counseling clients in the selection of financial products in order to meet their financial planning and banking needs in person or by phone • Support manager in supervising 8 employees including training new hires, creating schedules, payroll, work direction • Provide input to the Customer Service Manager on employee performance reviews, counseling • Review and update system on general ledger activity and other reports to ensure operating and security procedures are followed • Resolve customer complaints and problems, referring to and/or advising supervisor of unresolved problems. • Research, price and purchase office supplies. Balance cash daily and prevent operating losses • Efficiently process operational transactions Show less

Education

  • San Diego State University
    Bachelors, Psychology
    2001 - 2008
  • San Diego State University-California State University
    Certificate, Human Resources Management

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