Social Media Manager

• Mar 2023 - Present

Communications Lead

• Apr 2021 - Mar 2023

Communications Officer

• Nov 2019 - Apr 2021

As a Communications Officer I'm responsible for both internal and external communications across our four Compass children's services. Fostering, Residential Children's Homes, Compass Education and our Therapy services. My responsibilities include:• Writing content for flyers/brochures/ mags for the design assistant • Creating video content for website and paid advertising • Liaising with Family Finding teams, Heads of Fostering, Service Managers to create effective messaging for key stakeholder groups• SEO content writing including blogs/ articles/ news stories etc. • Working with influencers on focussed hero campaigns • Promoting and disseminating information and announcements out to each of our services• Creating content and news for our separate staff and foster carer portals• Manage social media channels, creating and scheduling and posting

Recruitment Administrator

• Jan 2019 - Nov 2019

Such a wonderful role! Keeping a large caseload organised (and colour coded) was a juggling act but so rewarding. To speak to people beginning their fostering journey to becoming approved foster carers is what makes phoning and chasing references so so worth it. My responsibilities included: • Ensuring that prospective Foster Carer’s statutory checks and references are obtained in a timely and efficient manner to meet deadlines • Making sure to be highly organised and keep own case load up to date and present completed paperwork to a high level • Keeping a positive rapport with our applicants, ensuring communication is a priority throughout their assessment • Liaise with places of employment and other professionals to ensure references come back in a timely manner • Using DBS checking systems to process certificates

Outbound Agent

• Nov 2018 - Jan 2019

As an outbound sales agent, my duties include making outbound customer calls to introduce and sell our products to our clients, engaging in a ‘soft-sell’ model and adapting a script to make it my own, along with finding my own personal selling style. It is my duty to follow our ethical and professional best practice guidelines whilst communicating with clients on calls, keeping to quality standards whilst over the phones and processing orders. Making sure to keep client information private whilst administrating member’s information through our platform and call logging system.

Cinema Host

• May 2016 - Nov 2018

Working within a cinema host role it is essential that I make a fantastic first impression with our guests, often as a first point of contact we want them to feel welcome and comfortable their entire visit. As a cinema host you are trusted to perform varying roles from day to day, this includes welcoming guests, selling tickets and food on retail and ensuring that screens are in a clean state within strict deadlines. This role has allowed me to develop my communication skills with the interaction with the customers, engaging them on a friendly basis, as well as up selling and ensuring that they are getting the best value for money, therefore knowing most recent and ongoing deals is a must.

Work experience

• 2017 - 2017

The short-term work experience I had at Golin was highly valuable to me, I was taught to hit the ground running, being given responsibility over a whole host of tasks and duties. During my time there I: -Wrote compelling copy -Worked to a budgets -Learnt to clip and track media coverage as well as use software Gorkana -Created interesting media alerts -Worked to strict deadlines -Liaise with writers and journalists -Sent out mailers to the press The short-term work experience I had at Golin was highly valuable to me, I was taught to hit the ground running, being given responsibility over a whole host of tasks and duties. During my time there I: -Wrote compelling copy -Worked to a budgets -Learnt to clip and track media coverage as well as use software Gorkana -Created interesting media alerts -Worked to strict deadlines -Liaise with writers and journalists -Sent out mailers to the press

Catering team member

• Feb 2014 - Sep 2015

I would help to run the restaurant on a busy Sunday afternoon, being front of house, being first point of contact for customers, greeting guests, seating them and making them feel comfortable. I'd also wait my own section of tables and help to prepare food in the kitchen, ensuring their meals were to a high standard. In evening functions I would sometimes oversee the whole team, making sure things ran smoothly as meals were called out- making sure that customers were happy with their experience. Delegating skills were improved upon greatly in this role, I went from being an every day team member to someone with more responsibility and often had to oversee a whole host of smaller jobs in the kitchen as well as in front of house.