Group Facilities Manager

• Mar 2023 - Present

Group Office Manager & PA to CFO

• Aug 2020 - Apr 2023

Newark Office Manager & PA to CFO

• Jun 2019 - Aug 2020

Personal Assistant to COO, UK & Ireland

• Oct 2015 - May 2019

My role involved providing high level and dedicated administrative and organisational support to the Head of Operations and secondary support to associated Senior Managers. My main duties included:• Diary and email management• Arranging and documenting meetings, booking meeting rooms, preparing agendas and catering• Organising domestic and international travel including VISA applications where necessary• Collating expenses and raising purchase order numbers for invoices• Preparing and reviewing documents and answering calls• Being involved with a small workforce within the business that discusses current company issues and resolutions• Collating monthly newsletters for two separate departments• Maintaining holiday and attendance records• Processing new starter and leaver paperwork Show less

Fleet Controller

• Apr 2013 - Oct 2015

I was responsible for c.150 vehicles in the technical fleet and my role involved:• Maintenance and administration of the Technical Operations vehicle fleet from acquisition through to disposal• Renewing and logging Vehicle Road Tax, insurance, MOTs and servicing• Dealing with fleet enquiries on a daily basis from colleagues, drivers, the Vehicle and Operator Services Agency (VOSA) and the Police• Maintaining and updating driver license records, including the processing of driving licence mandates for DVLA inspection and liaising with the fleet solution provider and drivers in regard to driver licence errors, penalty points, disqualifications and expiries• Dealing with vehicle repair invoices and raising purchase order numbers Show less

Audit Administrator

• Nov 2009 - Apr 2013

I was in charge of the administration for a major audit scheme tasked by Volkswagen Group UK: • I organised the day-to-day running of the audits, which included supplying the information needed to the auditors and collating the results into easy to read graphs and reports to feedback to the client• Calculating debits and raising invoices• Processing goodwill claims to claim back money from the client for repairs carried out in the network• Supporting the Warranty Claims team with their day-to-day jobs and responding to customer letters and e-mails• Conducting training at Dealerships to improve administration throughout the network Show less

Claims Administrator

• Nov 2007 - Nov 2009

• Documenting and sorting all incoming paperwork into the department• Supporting our claim assessors by ensuring that all paperwork was logged on the system and the data prepared for assessment• Lightly auditing all job cards, highlighting and passing any issues to the relevant parties

Office Assistant

• Sep 2005 - Feb 2007

In this role, I was involved in helping set up and design market research campaigns for external clients upon receipt of an order. During the planning stage, I was tasked with designing questionnaires tailored to the clients requirements, as well as identifying the required demographic and market research locations best suited to the clients campaign needs. Once a campaign was underway, I acted as a liaison for the field market researchers, acting as a support to their tasks by acting as an office contact for them, designing and ensuring they had all the necessary sheets they needed, and I also compiled the job packs they used. I also was responsible for receiving back the campaign packs and data from the field researchers, administering the results through filing and data entry, and preparing the results ready for return to the client. Show less