Experience

Skipton Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Project Manager

  • Apr 2022 - Present

  • Working in the central Change Delivery function delivering projects across the business. • Currently managing a project to deliver a new back office system and transform ways of working. • This involves - planning, sizing, forecasting on costs, resource and timelines - effective stakeholder management with regular engagement with Leaderships teams and the Project Board - RAG status and project reporting, RAID and decision logs maintenance • Contributing to departmental objectives by: - Documenting all Change processes, and creating a tool for colleagues to use to easily navigate the processes • Being part of the Team Engagement working group and leading on current volunteering initiative Show less



Eurocamp

• United Kingdom
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Project Manager

  • Apr 2019 - Apr 2022

  • Managing a wide variety of projects, implementing new and appropriate processes for effective working practices and conditions for staff well-being, customer satisfaction and cost effectiveness. • Implementing processes to enable initiation of new workflows, processes, procedures. External cleaning provision project • Meeting financial targets through management of overall budget for external cleaning provision, monitoring spend and making adjustments. • Last year I initiated a project within this programme which successfully improved staff buy-in and streamlined processes. I scoped this project, received approval, created a project team to draw upon the expertise available, and created the business case and project schedule. Achievements included creation of training courses, new workflow processes and standardised documentation, and best practice manuals. Working practices project • Successfully managing a project to trial a transformation of working practices overseas. • Achieving the required quality standards within costs and times outlined in the Business Case, by implementing new workflows and procedures, monitoring their success through reviewing customer feedback, time management studies, staff surveys and interviews. • I reported regularly to key stakeholders and senior management, highlighting risks and potential mitigations, and making recommendations to maximise benefits and outputs. Paperwork and marketing material project • An annual short term project which I have successfully run for two consecutive years, working with the marketing and operations departments to produce on paperwork and marketing material for campsites across Europe. • In order to mitigate the effects of Brexit and COVID, I have introduced new workflows, processes and procedures, retaining quality whilst ensuring no increase in costs. Other • Contributing to process and workflow proposals within the wider team. • Post Brexit process change projects. Show less



Beckfoot Trust

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Secondary School Teacher of French and German

  • Sep 2017 - Apr 2019

  • Teaching French and German to 11-18 year olds, inspiring and motivating pupils to ensure that they achieved their target grades whilst also gaining a love of languages. • Meeting the needs of all individual learners by planning, preparing and delivering a tailored programme of lessons and resources designed to engage all learners. • Holding the role of NCS Co-ordinator within school, with the aim of increasing engagement of our pupils in the National Citizen Service programme, and particularly ensuring that this experience was accessible to all pupils of all backrounds regardless of their financial means. • Whole school duties including being responsible for a tutor group. • Coaching members of my tutor group and encouraging full engagement in all aspects of school life. • Analysing data to identify patterns and attainment gaps, and ensure that measures were put in place to enable appropriate targets to be met. • Liaising with departmental staff, senior leadership and parents. • Contributing to departmental strategy, planning and creation of resources. • Mentoring and coaching a trainee teacher. Show less



RED KITE ALLIANCE LIMITED

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Trainee Teacher

  • Sep 2016 - Jul 2017

  • Completed QTS through Red Kite Alliance. • Achieved PGCE from the University of Leeds. • Shadowed and observed teachers to obtain knowledge of best teaching practices and techniques. • Ensured pupils stayed on progress targets by evaluating classwork, coursework and homework.. • Contributed to the organising of school events and trips. • Assisted in the planning and development of lessons according to curriculum guidelines. • Worked with a highly diverse student population to attain exceptional student achievement. • Administered tests and assessed results to evaluate student understanding of material. • Instructed classes on subject information and skills for social development and citizenship. • Attended training and professional development courses to stay on top of curriculum and teaching developments, alongside policy and industry changes. Show less



Al Fresco Holidays UK

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Business Development Manager

  • Jan 2014 - Aug 2016

  • Responsible for driving and leading strategy on areas of Business Development, identifying and delivering projects and operational efficiencies. • Managing a number of key business projects involving cross-functional communication in the UK office, and liaising with external suppliers in both France and the UK. • Project managing the move to a new reservations system, including user testing and prioritizing dev requirements with the potential highest commercial impact. Project completed and delivered within the allocated 12 month timescale, all business objectives achieved. • Project managing the rebrand of overseas brand collateral, within a four month transition period, meeting the business objective of replacing all overseas marketing and onsite reception material to bring it on brand, within budget. • Responsible for managing customer feedback, ensuring that questionnaire design elicited relevant intelligence, and that customer insights were taken into account and acted upon. Working on a roadmap for future developments to enhance the effectiveness of this process. • Ensuring stakeholder approval and buy-in, resulting in increased levels and quality of customer feedback, enabling the business to review and take appropriate actions. • Delivering a content strategy in order to fully exploit and utilize product information within the business, to improve customer experience and conversion. • For all projects, successfully: - producing project plans based on the Project brief and expected outputs. - using MS Project to create relevant project timelines and Gantt charts. - identifying and monitoring risks, budget and resources. - applying project management methodology. - effectively communicating with all stakeholders. - delivering outputs in line with business goals. • Negotiating contracts in France and Spain, meeting the targets in the contracting brief, highlighting opportunities and mitigating risks, ensuring maximum profit on sites and units contracted. Show less



Awaze

• Travel Arrangements
• 300 - 400 Employee

• Owner Marketing Coordinator / Overseas Product Coordinator

  • Jul 2010 - Dec 2013

  Owner Marketing Coordinator • Responsible for producing and executing a targeted property recruitment campaign. • Producing suitably targeted online and offline multi-channel marketing campaigns in multiple languages, ensuring that all material was produced on budget and in line with creative guidelines. • Organising a programme of PR & Events in order to ensure maximum exposure, producing appropriate marketing collateral and advertising material. • Monitoring campaign effectiveness. Tracking all advertising and marketing activity in order to measure success rate of different recruitment channels. • Managing online content on the B2B property recruitment website. Overseas Product Coordinator • Briefing, in line with current trading positions and booking patterns, all promotional marketing activity. • Working on new product developments as required. • Putting together presentations based on key reports for trading meetings. • Supporting the campaigns team in the execution of any tactical offers or promotional activity. • Ongoing monitoring of competitor and market activity including the annual programme review. Show less



Fred. Olsen Travel Limited

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Product Manager

  • Feb 2009 - Jul 2010

  • Managing the river cruise budget. • Negotiating commercial terms with suppliers. • Setting pricing structures and managing booking levels. • Maintaining effective yield management to ensure maximum revenue. • Developing and streamlining the product portfolio. • Allocating river cruise department workload. • Organising river cruise awareness events and giving presentations. • Disseminating product and pricing information across the group. • Producing copy for websites and marketing material. • Managing the website content, through effective use of the Content Management System. • Being responsible for the email marketing schedule, writing copy and subject lines, creating designs, and monitoring effectiveness. • Monitoring success through the use of Google Analytics, in order identify customer trends, highlight opportunities and shape marketing strategies. Show less



IMH Group t/a Blue Water Holidays

• Skipton

• Business and Product Development Manager, then General Manager

  • Jun 2002 - Feb 2009

  Business/Product Development Manager • Assessing market trends and possible growth areas. Carrying out relevant market research. • Sourcing appropriate suppliers and developing the Blue Water Holidays product portfolio. • Launching the company's Tour Operations arm, having obtained a mini-ATOL licence. • Negotiating commercial terms with new and existing suppliers. • Setting price structures, including tactical offers, and discounting where required. • Managing advertising and marketing through a variety of channels – including online campaigns, mailings by both e-mail and post, press advertising. • Producing website content – writing copy to ensure accurate product representation and maximum exposure in search engines. • Further maximizing sales through training the reservations team effectively on new products and their unique selling points. General Manager In addition to the responsibilities of Business/Product Development Manager detailed above I was made in overall charge of the company and its operations. Extra responsibilities included: • Recruitment, staff training and managing call centre and admin staff. • Ensuring websites were accurate, user friendly, and up-to-date with technological developments. Show less