Benefits Manager

• Mar 2022 - Present

Manager, Enrollment & Billing

• Jun 2019 - Mar 2022

Human Resources Contractor

• Mar 2018 - Jun 2019

Senior Support Specialist

• Feb 2016 - Mar 2018

Developed new procedures, with beta tests included, to ultimately improve productivity 600% per person during open enrollment.

HRIS Specialist in Advanced Support

• Jan 2016 - Mar 2018

Developed a process to better control connection outcomes with the help of IT; and will be managing the newly implemented system to find trends during the beta test to find room for future improvement.

HRIS Consultant/ Benefits Specialist

• Jul 2015 - Mar 2018

Senior Open Enrollment Analyst

• Jul 2015 - Mar 2018

Management of over 550 major market client's and their Open Enrollments. Expert in EDI file analysis, specializing in solutions to complex issues of the 834-5010 HIPPA Files. Development of pre-open enrollment process communications to client, training's to clients and internal teams as well as mid/post-oe support. Guidance in use of our HRIS for file solutions, with emphasis of technical analysis and skilled at relaying the complicated verbiage to the masses. Successfully, managing communications between carriers, carrier-TPA's, brokers, TPA's, client's, and partners during open enrollment. Show less

Office Manager

• Jul 2011 - Oct 2013

• Analyzed and developed our company's first training programs based on divisional needs and regulatory requirements; effectively trained supervisors and managers on currently ran operations. • Communicated all detailed changes between interoffice and 3 other sibling offices with both individuals and large grouped update e-mail requirements and meetings. • Coordinated hiring orientation, drug testing, and recruitment between main office and our office. • Developed and maintained loyal local government, community representatives, and vendor relationships while simultaneously documenting analysis of performance Show less

Front Office Coordinator/ HR Assistant

• Sep 2009 - Mar 2011

• Opened and closed the office with consideration to safety policies, contributing to #1 rating in the district. Tracked all applicants' daily activities with their jobs for future recruiting analysis, and their personal obligations to ensure that the client or company requirements were being met, aiding in excellent customer service which resulted in an award from the corporate office for the first time in 6 years. • Worked as a part of a small team to successfully accommodate the immediate needs of clients and the potential employees: including all faxes, online applications, new job posting, current position maintenance, drug screens, workers’ comp., I-9’s authentication and regulated filings that includes my own personal audits, and phone lines. Show less

Impressment/ Cage and Credit

• Oct 2007 - Sep 2009

• Handled funds and provided cash management to and from the whole organization on an hourly basis; Escorted by a guard to ensure protection of those funds and followed regulation at all times. • Assisted managers from cage to cage in regular office functions during “down time“. Granted security level 2 clearance by the Indiana Gaming Commission. • Handled funds and provided cash management to and from the whole organization on an hourly basis; Escorted by a guard to ensure protection of those funds and followed regulation at all times. • Assisted managers from cage to cage in regular office functions during “down time“. Granted security level 2 clearance by the Indiana Gaming Commission.