Coordinator, Ticketing Operations

• Aug 2023 - Present

Live Events

• Apr 2022 - Present

VIPNATION VIP Assistant, BTS Permission to Dance - On Stage (Las Vegas) VIPNATION VIP Assistant, BTS Permission to Dance - On Stage (Las Vegas)

Supervisor - T-Mobile Arena

• May 2022 - Aug 2023

• Supporting managers in maintaining and updating all inventory, information, and sales for both internal and external shows or events.• Communicating detailed information regarding all shows or events to guests, arena personnel, and box office representatives.• Generate daily reports on all events for senior leadership, management, and promoters.• Supervise human resources responsibilities such as performance feedback, recognition, mutual respect, employee satisfaction, quality hiring, training and succession planning processes that encompass the company’s diversity commitment.• Managed a team of 30 ticket sales representatives to provide exceptional customer service through ticket sales and ticket resolutions.• Assist and mentor ticket office representatives to ensure departmental standards and goals are understood and met.• Resolve guest complaints within scope of authority.• Notify superiors and security of all unusual events or circumstances.• Assisted and supported managers and promoters the day of the events with all ticketing needs as the event lead. Show less

Lead Ticket Representative - T-Mobile Arena

• Oct 2021 - May 2022

• Maintain and updated both internal and external information on all tours, shows, or events• Provide knowledgeable answers to any questions from guests or agents• Assisted Supervisors, Managers, and Directors in any daily needs while supporting Box Office Ticket Representatives in resolving discrepancies

Box Office Representative - T-Mobile Arena

• Sep 2021 - Oct 2021

• Supporting 10 – 20 customers per day, enabling a smooth shopping experience and a high degree of satisfaction

Marketing Coordinator

• Mar 2018 - Apr 2021

• Collaborated closely with the show management team • Created and curated content for different social media campaigns per year on Facebook, Instagram, and YouTube to raise brand awareness resulting in an increase in followers, engagement, and show attendance • Designed and developed attendee and exhibitor e-mail marketing campaigns. Collaborated with associations and show partners to ensure all marketing campaigns aligned with the trade shows’ brand • Drafted written communications to exhibitors regarding trade show announcements on behalf of Show Managers. • Co-authored exhibitor sales emails with the VP of Operations and Show Managers to surpass yearly exhibit space sale goals. • Delegated, planned, and implemented all printing projects on behalf of the show management team. Collaborated with staff graphic designer to ensure all printing projects aligned with trade shows’ brand. Coordinated with printing partner to successfully deliver all printing needs in a timely manner to various locations. • Analyzed and tracked all data received from all e-mail databases and social media followings to ensure message was delivered appropriately. • Assisted Customer Service team in supporting 30 customers per day, consulting and advising attendees and exhibitors on their needs. • Received frequent praise from management, attendees, and exhibitors for commitment to quality service. • Connected with 20 – 30 exhibitors per day, understanding their unique needs, informing them of all show updates, and offered tailored show assistance when needed. • Documented all marketing meetings on behalf of the Show Management team. Show less

Stylist

• Sep 2017 - Dec 2017

• Supported 100 – 200 customers per day, enabling a smooth shopping experience and a high degree of satisfaction. Received frequent praised from management and customers for commitment to quality service. • Boosted weekly sales by advocating current sales and deals to customers. Received frequently praised from management for reaching and excelling at given sales goals. Acknowledged by management as top seller for the months October and November. • Supported 100 – 200 customers per day, enabling a smooth shopping experience and a high degree of satisfaction. Received frequent praised from management and customers for commitment to quality service. • Boosted weekly sales by advocating current sales and deals to customers. Received frequently praised from management for reaching and excelling at given sales goals. Acknowledged by management as top seller for the months October and November.

Supervisor

• Sep 2015 - Jul 2017

• Oversaw store operations, delegated tasks, and managed workflow for up to 9 sales associates a shift.• Managed a team of 20 sales associates to produce daily sale goals, complete manager assigned tasks, and assist customers in all needs.• Collaborated with Store Manager and Assistant managers in the hiring process of potential sales and stock associates. Established a successful team with high staff retention.• Mentored sales associates through all processes within the store to ensure a deep understanding of expectations set by higher management. Show less

Sales Associate

• Jun 2014 - Sep 2015

• Supported 100 – 200 customers per day, enabling a smooth shopping experience and a high degree of satisfaction. Received frequent praised from management and customers for commitment to quality service.• Boosted weekly sales by advocating current sales and deals to customers. Received frequently praised from management for reaching and excelling at given sales goals.